Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- Junior Suite (1 Handicap-Connecting)Bedding: 1 KING / 2 QUEEN + SOFA BED
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 0 child, 4 total- Balcony/Lanai/Terrace
- Bathrobe
- Satellite television
- Slippers
- Wireless internet connection
- Junior Suite Swim OutBedding: 1 King or 2 queen beds + sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 0 child, 4 total- Balcony/Lanai/Terrace
- Bathrobe
- Satellite television
- Slippers
- Wireless internet connection
- Director's Suite One BedroomBedding: 1 King + sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 child, 3 total- Balcony/Lanai/Terrace
- Bathrobe
- Jacuzzi
- Satellite television
- Slippers
- Wireless internet connection
- Star Class Junior SuiteBedding: 1 King or 2 queen beds + sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 0 child, 4 total- Balcony/Lanai/Terrace
- Bathrobe
- Satellite television
- Slippers
- Wireless internet connection
- Star Class Director's Suite One BedroomBedding: 1 King or+ sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 child, 3 total- Balcony/Lanai/Terrace
- Bathrobe
- Jacuzzi
- Satellite television
- Slippers
- Wireless internet connection
- Star Class Junior Suite Swim-OutBedding: 1 King or 2 queen beds + sofa bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 0 child, 4 total- Balcony/Lanai/Terrace
- Bathrobe
- Satellite television
- Slippers
- Wireless internet connection
- Star Class Junior Suite Ocean ViewBedding: King + sofa bed / 2 Queen + Sofa bed
Bedding requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 4 adults, 0 child, 4 total
- Balcony/Lanai/Terrace
- Bathrobe
- Satellite television
- Slippers
- Wireless internet connection
- 24-hour room service*
- Beauty shop/salon*
- Exercise gym
- Lounges/bars*
- Pool*
- Restaurant*
- Shops and commercial services*
- Spa*
- Convention Centre*
- For more information, please contact weddings@planethollywoodhotels.com
* Fees may apply
- Fitness center on-sitePumped Fitness center
Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General *Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.Jurassic Splash Park
Shipwreck Cove – Water slides
LabyrinthGuests can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf *Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa *PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Theatre *What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect to catch a screening of fan favorite movies and classic films playing throughout the day.
- Water activities *FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
* Fees may apply
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5271 reviews
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Nov 06, 2026Staff staff staff
Stayed the last 2 week's of oktober for my fourth time here and yet again it did not disappoint. The biggest plus for this resort is definitely the staff, hard working and very friendly. So a big thank you to joshue, nando, bacon, Merton, Joe, rain, ki ke, mana, and angel from the entertainment team. Diego in the beach bar, mario and the other guys from the adult pool bar and the guys who were in disco for keeping my drinks flowing. Waitress valeria around the main plaza, iner? In the adult reception who came over to welcome me back and all the other staff members who i never really interacted with but approached me saying they remembered me. See you soon for my 5th stay. Jelmer/jaime/james/26
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Nov 05, 2026not anyway near 5 star hotel.poor quality of drink and some restaurants like Mexican and Italian not worth mentioning.
location very remote atmosphere ok at adults only pool rooms spotless. value poor
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Nov 05, 2026Awesome
The adult pool was awesome and the entertainment team was awesome everyday with fun activities. Service was amazing.
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Nov 03, 2026
Great first All inclusive
It had been 39 years since we visited Cancun on our honeymoon. This was our first time at an all inclusive and we were lucky to pick such a great resort. The room, staff, and grounds were amazing. The food was great, entertainment around the pool and main stage were top notch. Claudia from Star was amazing and helped us throughout our stay. She provided great guidance and can't thank her enough. When we visit another all inclusive, I am not sure it will be as good as PH. Thus we will probably be back to get some more fun and relaxation. Thanks Planey Hollywood and Claudia!
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Nov 01, 2026
What a wonderful stay
We arrived at Planet Hollywood on October 23rd. Our check-in experience was rather ordinary, with no welcome cocktail, and the initial welcome felt quite cold. But after that, WOW! Our butlers, Edward and Yomalli, were simply exceptional! Their service, restaurant reservations, and all the little thoughtful touches were always on point. They truly helped make our stay unforgettable. A huge thank you as well to Frankye, Josué, and Miguel at the cabanas. Their outstanding service, energy, and positive attitude made our trip even more memorable and gave us wonderful memories to cherish. And what can we say about Gama at the Lobby Bar? Thank you for your excellent service! We would like to extend our heartfelt thanks to the entire staff. Despite a rather cold start to our vacation, we are leaving with wonderful memories thanks to all the amazing people who made a real difference in our experience. We will always remember our stay at Planet Hollywood fondly. This is not goodbye, but rather SEE YOU NEXT TIME
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 35.19 Mexican pesos (approx. $2.02 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.