LocationPlaya del Carmen - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15424 reviews
Fabulous for families, excellent food
We had an excellent stay at Paradisus Playa del Carmen — two dads and our 2-year-old daughter. The resort is truly fabulous for families with young kids, and the Aquazone water park was especially great. Our daughter wanted to go there all day, every day! We stayed in a Nikte suite, and the concierge service from Nestor was exceptional. He remained in touch via WhatsApp, sharing daily activities, helping us reschedule housekeeping when we missed it during our daughter's nap, rearranging restaurant reservations, etc. He was amazing, friendly, kind! On top of all of that, he made the stay so special for our daughter, with fun surprises in the room (balloon animal scavenger hunt, a stuffed animal axolotl, all of which she fell totally in love with), as well as for my birthday, with a beautiful surprise set-up of balloons, cake, and champagne. I would recommend the Nikte upgrade, we found it well worth the extra money and it was amazing to have a separate bedroom and the swim-up pool for us to be able to relax during our daughter's nap time and after she went to bed. Rooms are clean and well equipped, there's a lot of variety with several different pools, and fun activities and evening shows for the kids. (Circus show and mariachi band were especially fun.) Finally the food at this resort is super impressive, not only "good for an all inclusive," but really great period. We ate at all of the a la carte restaurants, and were especially happy with Flora, Mole, and the Blue Agave taqueria. The buffet was great for breakfast, with lots of variety, and it was great to have lots of Mexican options at the buffet too (chilaquiles, tamales, etc.) If there's one weak point, it's the beach, as others have noted. We still had a nice time on the beach several times, including playing in the sand and doing some paddle boarding, so it's really not bad at all, and it's quite pretty and walkable, but there could be more loungers and more shade available. Also, the smoothie bar on the beach seemed to be closed all of the time. We had such a great time at this resort and are already planning when we can go back again.
Paradise at Paradisus!
This is my 3rd stay at a Paradisus (previously at Paradisus Cancun and Paradisus Palma Real in DR). I have been consistently impressed by the overall value of these resorts. The service is phenomenal, and everyone is incredibly friendly and helpful. We were in a Nikte suite and Adrian, our concierge, was unbelievable and consistently looking for ways to enhance our experience! The property, while less visually spectacular than the other two Paradisus properties I've stayed at, was integrated nicely into the landscape and was characteristically well manicured. The inside was tranquil and quite lovely. We had our kids there and this place is AMAZING for kids! So many great activities and an awesome water park. The food was very good, although the quality of the buffet seemed slightly lower than the other paradisus resorts. Overall, a terrific experience.
Paradisus La Perla - The Reserve Concierge
Javier Calviche at the Nikte was the best concierge . He was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Javier
Fun Family Destination
This was a wonderful trip. Very family friendly. Lots of activities and different pool vibes. The beach was well maintained. It was always easy to find something to drink or eat and service was great.
Amazing times with amazing service
Nestor Herrera at the Nikte was the best concierge . Nestor was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Nestor !!