Paradisus Playa del Carmen is conveniently located just 45 minutes from Cancun International Airport Lush, protected mangrove forest as its backdrop, the resort is just a stone’s throw away from palm-lined, white-sand beaches, shopping and thrilling outdoor activities Exquisite international cuisine in 6 restaurants and 6 bars exclusively for adults, plus 8 restaurants and 6 bars where everyone is welcome, 5 of which have won the Wine Spectator Award for Excellence Thrill and chill activities include a fully equipped Fitness Centre, a wide array of non-motorised land and water sports, and our YHI Spa and serene water ritual Life-enriching experiences include wine tastings, tequila tastings, dance lessons and much more Signature restaurant, YHI Spa and excursions are not included under the all-inclusive plan Nothing Short of Breathtaking.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Floors: 3
Total rooms: 394

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15424 reviews
  • 5.0 star tripadvisor rating
    Fabulous for families, excellent food

    We had an excellent stay at Paradisus Playa del Carmen — two dads and our 2-year-old daughter. The resort is truly fabulous for families with young kids, and the Aquazone water park was especially great. Our daughter wanted to go there all day, every day! We stayed in a Nikte suite, and the concierge service from Nestor was exceptional. He remained in touch via WhatsApp, sharing daily activities, helping us reschedule housekeeping when we missed it during our daughter's nap, rearranging restaurant reservations, etc. He was amazing, friendly, kind! On top of all of that, he made the stay so special for our daughter, with fun surprises in the room (balloon animal scavenger hunt, a stuffed animal axolotl, all of which she fell totally in love with), as well as for my birthday, with a beautiful surprise set-up of balloons, cake, and champagne. I would recommend the Nikte upgrade, we found it well worth the extra money and it was amazing to have a separate bedroom and the swim-up pool for us to be able to relax during our daughter's nap time and after she went to bed. Rooms are clean and well equipped, there's a lot of variety with several different pools, and fun activities and evening shows for the kids. (Circus show and mariachi band were especially fun.) Finally the food at this resort is super impressive, not only "good for an all inclusive," but really great period. We ate at all of the a la carte restaurants, and were especially happy with Flora, Mole, and the Blue Agave taqueria. The buffet was great for breakfast, with lots of variety, and it was great to have lots of Mexican options at the buffet too (chilaquiles, tamales, etc.) If there's one weak point, it's the beach, as others have noted. We still had a nice time on the beach several times, including playing in the sand and doing some paddle boarding, so it's really not bad at all, and it's quite pretty and walkable, but there could be more loungers and more shade available. Also, the smoothie bar on the beach seemed to be closed all of the time. We had such a great time at this resort and are already planning when we can go back again.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Paradise at Paradisus!

    This is my 3rd stay at a Paradisus (previously at Paradisus Cancun and Paradisus Palma Real in DR). I have been consistently impressed by the overall value of these resorts. The service is phenomenal, and everyone is incredibly friendly and helpful. We were in a Nikte suite and Adrian, our concierge, was unbelievable and consistently looking for ways to enhance our experience! The property, while less visually spectacular than the other two Paradisus properties I've stayed at, was integrated nicely into the landscape and was characteristically well manicured. The inside was tranquil and quite lovely. We had our kids there and this place is AMAZING for kids! So many great activities and an awesome water park. The food was very good, although the quality of the buffet seemed slightly lower than the other paradisus resorts. Overall, a terrific experience.

    Feb 26, 2024
  • 5.0 star tripadvisor rating
    Paradisus La Perla - The Reserve Concierge

    Javier Calviche at the Nikte was the best concierge . He was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Javier

    Feb 24, 2024
  • 5.0 star tripadvisor rating
    Fun Family Destination

    This was a wonderful trip. Very family friendly. Lots of activities and different pool vibes. The beach was well maintained. It was always easy to find something to drink or eat and service was great.

    Feb 24, 2024
  • 5.0 star tripadvisor rating
    Amazing times with amazing service

    Nestor Herrera at the Nikte was the best concierge . Nestor was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Nestor !!

    Feb 24, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319