Resort Details
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- CIELOMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- SANTÉExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Kicks
- M Bar
- Toji
- South Avenue
- North Avenue
- Swim up Bar
- Kanna Bar- NUBE- BEACH BAR
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages
- Golf †Golf course located within a mile of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17481 reviews
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Dec 04, 2025Paradises Playa del Carmen
Staff was the main concern here, very so so service at all restaurants, except buffet. Romantic dinner was like being in a scene from a "When animals attack" movie, getting on table and trying to steal our food while we were trying to eat, NOT ROMANTIC!!!
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Dec 04, 2025Exceptional Service, Immaculate Resort, Memorable Stay
We had a fantastic week at the resort, and what truly set this stay apart was the consistently exceptional service. From the moment we arrived, we were impressed by how warm, attentive, and genuinely caring the staff were. The resort itself is spotless, beautifully maintained, and offers thoughtful amenities that made our time here feel relaxing and effortless. A special mention goes to Team Shaira and Julio at Hadar, who made every breakfast feel like a treat. Their kindness, attentiveness, and welcoming energy created the perfect start to each day. We truly felt cared for. One of our favourite evenings was at Tokimaku, where Leonardo delivered an unforgettable teppanyaki show. His mix of talent, humour, and showmanship kept everyone engaged and laughing — easily one of the highlights of our trip. The combination of exceptional service, beautiful amenities, and impeccable cleanliness makes this resort a place we would gladly return to. Thank you to all the staff, especially Shaira, Julio, and Leonardo, for making our stay so memorable. ¡Hasta luego!
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Dec 03, 2025
Spectacular food at an all-inclusive
Marco and Carlos were fantastic! We appreciated how they tended to our table and were hilarious1-making a fun evening even more so.
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Dec 03, 2025
Friend who are family vacation!
We went with our family and 2 other family friends and had an amazing experience! Paola went above and beyond to make our stay perfect in the family concierge area. Highly recommend!
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Dec 01, 2025
Fun, Happy, Zen
We love this resort! It’s the perfect balance between being big enough for variety, yet easy to get around. So beautiful and zen. We never had to wait for dinner, always got drinks easily, shows were great, we could get chairs / cabanas by the pool (no 7am race to grab chairs!), and the beach was beautiful. There was even a little foam party in the kids pool one day and our 5 year lost her mind when they played “Golden” amidst her whole family dancing in the foam together! They also had snorkling and Hobie sailing right off of their beach. Great service from PAOLA AND CARLOS! They helped us with our plans for each day and brought gifts for the kids. We were really glad we did the family concierge since it gave us access to the lunchbox restaurant, a cenote tour with yoga and zip line into the outdoor cenote, snacks in the lounge, and a very chill pool that our family enjoyed playing in. I also loved the evening entertainment. It was fun to come out of the restaurant and have a band playing and get to dance together! It was truly a wonderful vacation and this resort was just perfect! Great service, no sales pitches, easy and relaxing. The only thing I regret is not doing the family photo shoot. I didn’t think I could convince everybody to leave the pool early get showered and be at the beach in time for photos, but the setting was really gorgeous and the sunsets are beautiful and there’s no wind so it’s perfect for family photos on the beach. I wish we would have done that! I realized I didn’t have any pics of the resort without our family in them… so most of these pics are of the beach or the cenote trip, but I hope they are helpful. Gracias Paradisus!
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*
- Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas
- In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash
- Dogs will enjoy services from the moment the set paw in reception
- Natural dog food, is available upon request through Room Service