Resort Details
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- CIELOMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- SANTÉExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Kicks
- M Bar
- Toji
- South Avenue
- North Avenue
- Swim up Bar
- Kanna Bar- NUBE- BEACH BAR
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages
- Golf †Golf course located within a mile of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17571 reviews
-
Dec 29, 2025Holiday Family Retreat
Paradisus was great for our family of 4, we booked the family concierge room with swim up pool, well worth the extra price for a more private swim when the main pools gets crowded. Our room was assigned a concierge, Jorge, who did a great job of making our stay smooth and stress free. He took care of dinner reservations, booking excursions, being available for any of our needs, even decorating our room and sending a cake for my daughter’s birthday, true hospitality. The rooms were spacious, our mini bar was fully restocked each day and housekeeping refreshed our towels and beds every time we returned, along with nice little gifts left on the bed for our girls. Food wise, I recommend the Lunchbox for breakfast and Bana the Teppanyaki restaurant was a blast for the kids - make sure to book ahead. We took advantage of one excursion to visit Cenote which was a fun adventure just 30 minutes drive. Cave swimming and Zip lining is not something we would’ve chosen to do on our own, but kept an open mind and glad we had the chance, don’t miss it. We enjoyed this experience so much that we plan on making this our annual holiday vacation. Can’t wait to visit again, use Costco Travel, a great value.
-
Dec 29, 2025
Comfortable Family Stay with Excellent Service
We stayed at Paradisus Playa del Carmen Riviera Maya for a wedding as a family of four and had a great overall experience. We booked a Family Concierge suite, which worked very well for us. The room was spacious and clean, with a separate bedroom with a king bed and a living area that included a sofa bed, table, microwave, sink, and minibar. There was plenty of space, and the layout made it comfortable for a family. Housekeeping was excellent and very helpful throughout our stay. One highlight was the Family Concierge service. Eduardo Monroy was our concierge and made the experience much easier. He sent a daily list of activities each morning, helped with restaurant reservations, and quickly handled anything we needed, including extra water and a safe issue. Having one point of contact allowed us to relax and actually enjoy the vacation without worrying about logistics. The food overall was good. The buffet options were the same daily on both adult and kids sections. The service and cleanliness across the resort were excellent. The staff throughout the property were friendly and welcoming. Overall, we had a very positive stay and would recommend this hotel, especially for families and anyone attending an event or wedding on property.
-
Dec 28, 2025
Our amazing experience
We have been coming to the Lunch Box since we started our trip and it has been amazing! Very exclusive and not busy, which is nice when traveling with a new baby. Rachel has been amazing since the beginning! Thank you so much!
-
Dec 27, 2025food was terrrible
food was terrible so much wastage bland no taste no variety need more options for wine food for kids was fine-
-
Dec 27, 2025
40th bday family visit - outstanding
Overall amazing stay at the resort. We recently visited for my wife’s 40th bday. We had the family concierge package. Check-in is a little rough. It took us an hour from the time we got to the resort to the time we got checked in. We arrived on a Thursday afternoon. Our butler did his best to expedite the process. There were snacks, drinks etc available while you wait. After check-in everything else was outstanding. Our butler, Adrian, was very communicative each day (through WhatsApp). The room was very nice. The temperature stayed cool which is a huge plus, stocked mini fridge with both alcohol and non-alcoholic choices along with snacks that were replenished daily. The lunchbox was a great place to eat breakfast and lunch each day. Dinner options were great but note you need to make reservations PRIOR to your stay, otherwise you may not get to eat at each of the (we learned that the hard way…didn’t realize we needed to pre-book (luckily Adrian was able to find some time slots for us). We had a swim up room very close to the kids area pool (pirate ship) which was a great location to the Palapas that are available to grab, the pool bar, etc. We brought our two boys (10 & 13) and they loved it. One played basketball the entire time and the other enjoyed the game room where they had Ps5, Xbox, pool and foosball. The gelato and coffee shop were a great daily stop as well. Many flavors and both were open late for the family concierge. Overall “cons” or things that we thought could be improved: - check in process needs to be faster. - all the pools close at 7pm, which is fine, except we had a swim up and that was also closed at 7pm. For those rooms, the pools should be able to stay open longer - need better pre-stay info around the need to reserve dinner
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*
- Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas
- In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash
- Dogs will enjoy services from the moment the set paw in reception
- Natural dog food, is available upon request through Room Service