The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.

Location

Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 19361 reviews
  • 5.0 star tripadvisor rating
    Fabulous Vacation

    We stayed in the Master Reserve ocean view suite. Violeta was our concierge. We couldn't have asked for anyone better. She made our dinner reservations, checked with us every day even on her day off. Everything about our trip was perfect.

    Feb 27, 2024
  • 3.0 star tripadvisor rating
    If you are looking for a five star hotel, don't come here.

    If you are looking for a real 5 star hotel, this is not the place for you. It might have been 5 stars 15 years ago, but now it can be rated 3 stars. The buildings, rooms, common areas, restaurants, pools are very out dated and the all property need a big renovation. They are trying to fix things and painting some surfaces but this only makes everything more out dated. The furnitures in the restaurants are worn out, the chairs are dirty, the kinderdome need a big cleaning, because the toys and tools are very dirty. We visited there two times, but never again.. Lot of guest complaning, that there are not enough sunbeds around the pools, and less umbrellas, only every 8-10th sunbesd comes with unbrella, so you can burn to red in the sun, or you are forced to rent a balinese bed for $250 a day if you need any shades. It is unacceptable in a 5-star hotel where you pay USD 400-700 per night that you have to spread your towel on the concrete by the pool because there are not enough beds. Families have to sit on their towells by the pool or on the beach in the sand, because there are not enough palapas on the beach too, but there are lot of balinese beds for extra cost of course.. It is outrageous in a 5-star hotel, that you have to reserve a sunbed early morning, between 6-7am in the darkness, because if you arrive later, no chance to have any bed. The staff and service are good, excep the staff at the check-in. They are very rude and dismissive. We booked two Nikte rooms, and we got a Nikte room, while the other room was a lower category older and smaller. When we complained, the manager was upset and wanted to convince us that both rooms were Nikte category. Even though we showed them their website, it was clear that based on the photos, the other room was not a Nikté. It took 2 days to change the room to a Nikté category, but they refuse to refund the difference for two nights between the Nikté and lower category room. Lot of people complain about the quality of the rooms, and the staff don't do nothing. The hotel hosts a lot of weddings and conferences, so the only heated pool and the area around, are closed several times a week at 2 p.m., to pepare for the event, so the guests have to leave and and there is no chance to find other sunbed on the beach or by the other pool. The food is average or below. They are not nicely presented and at the pool, the food is served on aluminum trays, usually cold In conclusion, the beach is beautiful, with white sands, but if you are looking for a five star hotel, don't come here. If only the all inclusive plan and the lots of tequila is the most important, then this is your place, but if the 5 stars quality is, a good food, look for another hotel. If this hotel is a 5 stars, I think the JW Marriott 8 stars next door. The Paradisus Cancun was a big disappointment for us

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Paradise

    I was worried from all the negative reviews and we travel a lot but I was impressed! We stayed in the Reserve and the food was AWESOME top notch, beverages were premium brands and the hotel itself is beautiful!! We will absolutely be back! They could use more night life for the adults but I Highly recommend!

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Viva Mexico & Viva Paradisus Cancun

    We were really pleased with our stay in this hotel. The staff was professional, courteous and always smiling. Our room was clean, spacious and cozy. The bed and pillows were really comfortable. The breakfast is our highlight here - it was superb! We were greeted each morning by Orlando, Daniela, Luis and the top staff. Overall, I would say that this is a very nice hotel. The customer service from the front desk, F&B, and the housekeeping was indeed good. Great team! 10/10 MELIA Dreaming to come back soon.

    Feb 27, 2024
  • 5.0 star tripadvisor rating
    Love this resort

    Definitely would return to this resort! In the main restaurant Armando, Ignacio and Richer were amazing. Recognized us whenever we went in and took great care of us . The Nespresso bar started our day out perfectly with the help of Alejandro & Fernando. Loved how many options were in the gym as well . The buffet food always changed up which was nice and the Italian restaurant did not disappoint

    Feb 27, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319