Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17574 reviews
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Feb 02, 2023Another wonderful stay at Paradisus Cancun
Another perfect vacation at our favorite place to stay. Thank you to our favorite staff members who we can’t wait to see again- Raul at the entrance- Valeria, Luis, and Miguel in the Reserve. Another perfect vacation
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Feb 02, 2023great stay
very clean and friendly resort, excellant service. building is a bit oldin need of some work but never turned us off. resturants were above average and buffet has a large selection although at times food sew cooler then should be.
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Jan 30, 2023
Felt Pampared
My vacation at the Paradisus in Cancun was absolutely wonderful. A special mention for Liliana, Amulfo, and Guillermo from la Malva PM as they absolutely did everything to accommodate our special request. Their attention to making sure we were taken care of was amazing. My wife and I felt pampered. Can't wait to come back later this year.
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Jan 30, 2023
Best service!
Had the most amazing time with a group of girlfriends. The staff was more than hospitable and went out of their way to make sure we were having a god time! Thank you so much to Sergio Cano, Balta, Didier, Elliott, Victor Cahuich, AB, and Martin! Lovely gentleman and an all around perfect vacation experience ❤️
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Jan 30, 2023Extremely Horrible Room Experience.
1) I spent about $5600 for me and my daughters to book 1 Bedroom Suite Deluxe Ocean View in The Reserve category directly from the Melia site. At the time of booking and a couple of weeks before arriving I confirmed the booking and made sure they will be providing 2 beds. Reservation also confirmed it 2) On arrival on 12/21, they first charged my credit card within 5 minutes of arrival and then said the room I booked is not available but there is another room with 2 beds. I checked the room and there is no ocean view from the balcony. It faces another building of same hotel. I went back to check-in area and all they said we are sorry and they will move me next day 3) Next day they moved me to the room and it only had 1 King bed and they said they will send an extra bed as we are 3. In Spite of asking three 3 times no one came 4) I had to sleep on the tiny couch in the living room. Now you tell me after spending about $5600 for 5 nights and sleeping on the couch. 5) During check I complained and they did not do anything 6) After arriving back , I emailed and only thing they say " we are sorry for the inconvenience I would not recommend this Hotel to anyone as they dont provide the room what they promised and they would charge within minutes of arrival and then you are stuck with that hotel.