Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21214 reviews
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May 15, 2025Cocktail classes
The cocktail classes were great. Perfect thing to do before dinner. Abraham and Carina were great and made some amazing drinks! Very accommodating, knowledgeable and friendly. The ginger bar had unique drinks you can’t find anywhere else in the report.
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May 15, 2025
Rodolfo is amazing
As melia circle members it was a rough start to our vacation. The hotels room are old and outdated. Thank God for our concierge, Rodolfo he made sure we were put in a room that didn't make a Hotel 8 look good! Lomg story short they are closing for a well needed remodel so I wont dwell on and on about the poor room conditions. The highlight of this resort is the service. I've been a founding member of Circle predominantly at grand cana and when other members told me about the service I had to go to see it to believe it. They were right. It's amazing. Every staff member from concierge to server to all support staff go the extra mile to make sure you are well taken care of. The changes at the hotel I hope to see made are... Room quality Inconsistent experience poolside, one day beds are covered with circle linens other days none Bathrooms by beach and pool area Members section not on top of kids pool...which is closed multiple times daily because some kid pooped in the pool An actual beach bar Restroom maintenance What is perfect is the staff. Rodolfo from day one went above and beyond for us. Take good care of him! Every night was a culinary feast at every restaurant and the servers made sure you were treated like royalty. Thank you also to the Circle staff who took the time to make sure all of our expectations were met! Thank you and we can't wait to see the remodel in 2026!
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May 15, 2025PickiTraveller REVIEW - Hi everyone :) MISS YOU ALL !
WAITERS / BARTENDERS / COFFEE BAR - I want to say - My Goodness these are the BEST PEOPLE at the hotel !!! JORGE FROM LEMONFISH - Jorge greeted us with a SMILE. Always asked if we had any allergies even though we went to eat there multiple times. He made us feel welcome and comfortable for every meal he served us. Jorge is quick on his feet, nice to talk to and very kind and warm. He knows the ingredients of every single item on the menu, how Amazing ! When you get to LEMONFISH ASK FOR JORGE, THE WAITER ! ALEJANDRO (ALEX) FROM COFFEE BAR - Alex knew my special coffee order before I ordered it and called me by my name (same name as his mother's name). Alex was so friendly and nice to talk to. We shared some really great stories every morning at 8am. He expected me there at least by 8am to serve me. They have sandwiches for late night snack and coffee/tea needs. AND THEY ARE OPEN 24 HOURS. Keep up your friendly disposition, ALEX. You are a great asset to the hotel. SALVADOR BARTENDER GINGER BAR 1 - Made some awesome & unusual Drinks and Shots - thank you for our B52 shots, Salvador, and for your nice conversations at the restaurant one evening. Salvador is an experienced bartender and knows what he is doing. LOOK FOR SALVADOR - Salvador is the bars and bar restaurants. AMAYRANI (AMY) MY HOSTESS MALVA BUFFET - Daily greetings from AMY saying my name was a special touch from her (she only saw me 1x and remembered my name the whole time I was there). It was a great start to my day seeing her cheerful face, that I looked forward to eating there. She made my mornings bright. LOOK FOR AMY WHEN YOU CHECK IN TO MALVA. RAFAEL MY WAITER MALVA BUFFET - Always had my sparkling drink ready at my table after I got my morning omelette. RAFAEL IS A HARD WORKER AT MALVA. DINO & GLADYS FROM GINGER BAR 1 - DINO BARTENDER was always nice to us and served us our special cocktails. GLADYS was helpful and friendly. KARINA & ABRAHAM from GINGER BAR 2 - KARINA is one of the first people we met at any of the Bars. Always friendly and remembered our drinks day after day. Our glass was never empty. Karina, thank you for helping with the birthday celebration. Abraham was helpful and friendly. When you get to GINGER BAR 2 ASK FOR KARINA. GUADENCIO BEACH WAITER - Had a very unique whistle and made my time at the beach very pleasant. You always knew when he was coming around when you heard his distinctive whistle. I LOVE YOU ALL AND BEST OF LUCK TO YOU. I TRULY HOPE TO SEE YOU ALL IN CANCUN AGAIN SOON. YOUR FRIEND FOREVER, 💕 PICKITRAVELLER. 💕 I have posted pictures of everyone I spoke about here. We left the resort on May 10, 2025. ROOM - We were enjoying the room lagoon view until the Monday (our 3rd day), Construction going on in the room above us. I complained 3 times during the week about the dust, cement and plaster all over our balcony and chairs which made the balcony ABSOLUTELY USELESS. The construction continued in the room above during our entire vacation. We didn't have water one afternoon when we went to the room at 3pm ! They didn't notify us of our water shutdown, no tub, sink, toilet water. We had to walk to the front desk because our phone was not working. The multiple visits to the front desk took time away from our precious vacation in paradise. Our ROOM faced the Front of the hotel view which is passed the parking lot with lagoon in the distance which was not a big deal - beautiful sunsets from this side not on the ocean side. Pretty quiet during the day; however, far in the distance you can hear the pumping of the music from the disco in the distance at 2am onwards. If you put the air conditioner on at full speed at night it drowns out the sound, somewhat. HALLWAYS - Room service delivery food trays all around the floor of various rooms with fleas on them. They are left there for multiple days and nobody removes them. We had to let the front desk know multiple times. The hotel is HUUUGE but this doesn't excuse the unsanitary conditions. FOOD / ALL INCLUSIVE - Very different choices from buffet to mediterranean to italian to asian. Great tasty food, lots of deserts and fruits and salads. LOBSTER IS NOT included in the All-Inclusive Plan. Top Shelf and certain cocktails ARE NOT included in the All-Inclusive Plan. BALI BEDS - You cannot use them unless you pay $250 per day. You get 1 Lobster with purchase of a Bali Bed. STAIRS - Stairs everywhere ! Inside and Outside. Stairs leading to the pool, stairs leading to the beach. BEACH - SPARKLING TURQUOISE WATER ! I won't be coming back to this hotel unfortunately, although we made some really good friends with the waiters, bartenders and coffee team and would love to see them all again. They will all be displaced due to the CLOSING of the hotel on June 1, 2025 due to major hotel renovations. Some of the staff will be moved to other Melia hotels but most chose to look for jobs elsewhere. So sad :(
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May 14, 2025
Experience at Capella
My boyfriend and I went to eat at Capella during our all inclusive vacation at Paradisus Cancún and we were delighted to have Melvin as our server. He was super friendly and helped us with every part of our dinner. Our experience was amazing and the food was great! The service was amazing and we will definitely be coming back!
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May 14, 2025
Fantastic food and experience!
Daniel the manager was AMAZING, a true gentleman… And LEO! What a fantastic server, so very attentive. The food was out of this world. This was the second time I have dined here and it did not disappoint! That is a very big deal- consistency is key.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe Hotel will temporarily close on June 1, 2025, for renovation, reopening April 1, 2026. The iconic resort will modernize its pyramids while preserving their architecture and lush surroundings. Upgrades include new dining concepts, a Family Concierge lounge, children’s entertainment areas, a water park, and revamped event spaces. Aiming to solidify its status as Cancún’s premier resort, the transformation emphasizes innovation, sustainability, and enchantment.
- AdvisoryBecause of renovation from June 1, 2025, to April 1, 2026, the guests with existing reservations can relocate to other Meliá Hotels, such as Meliá Casa Maya, Paradisus La Perla, or Paradisus Playa del Carmen, ensuring seamless quality and service.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.