Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Paradise indeed!
Excellent place for family fun! Was crowded the week of winter break but that’s to be expected. Perfect weather and great staff and amenities!
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Cancun 2/2025
Overall great hotel. We stayed in the reserve section. Room was clean and beautiful. Concierge Antonio was awesome and took care of all of our needs . Food overall was good. Hot or miss with the service . Disappointed in the pool service at the reserve . No alcohol in drinks and our servers basically ignored us
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Paradisus is paradise!
We spent a week on our honeymoon at Paradisus Cancun, with the adults only reserve upgrade. It truly makes you feel like a celebrity! We couldn't believe the quality of service given to us. We had our own personal concierge, Enrique, who took care of us, and even prepared a honeymoon surprise for us in our room! He is so friendly and funny. As soon as we checked in, Enrique sat down with us and explained how everything worked, made reservations for every night's dinners, and sent us every day's activity list. If we had questions, we just Whatsapped him, and he got right back to us. What an amazing person, and a great way to feel taken care of! The resort is incredible already, with 12 restaurants and so many pools. But then you add the reserve package and you also get your own personal pool, personal bar and restaurant, away from the families having with with their kids. We had this whole section nearly to ourselves. You can float in the pool and a server will ask you if you wanted another drink. Sure! Why not. We ate at different restaurants every day, never once going to the buffet. The price is very affordable and we felt like we ate and drink more than we paid for the package each day. Victor at the cabanas is so cool and hooked us up with the cabana with the best view for our last day, Luis behind the bar is very funny.. Each time we walked by a staff member across the entire resort, they would smile and say something to make you feel good. I could praise each individual staff member at this resort. I would definitely go again. It was better than anywhere else we've been. Thank you for everything
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Excellent
The resort was beautiful. The majority of the restaurants were great. The rooms were comfortable and clean. The ocean view was amazing. Our concierge Enrique was so good to us and made us feel very special. Victor and David at the poolside were also very good to us. All the staff throughout the resort was very helpful and polite. We had an amazing and memorable vacation at Paradisus Cancun
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Paradise Found - a fantastic retreat for couples and families
Our experience at this resort was truly wonderful. From the moment we stepped into the nature-inspired lobby, we felt an instant sense of relaxation. The atmosphere is incredibly peaceful, with lush greenery surrounding us and sweet, soothing aromas filling the air. We stayed on the Reserve side, and if you’re not traveling with kids, it’s absolutely worth the upgrade. The package includes a dedicated concierge, a hydrotherapy session, a sunset cruise, and a complimentary token for one of the resort’s best restaurants—Sal. Our concierge, Manuel, was exceptional. He was attentive, quick to respond, and made sure we were well taken care of throughout our stay. The café in the Reserve lobby was perfect for snacks and beverages between meals, with great service and you could grab extra bottled water whenever needed. The Reserve pool was a peaceful retreat for adults, offering plenty of space so it never felt overcrowded. Victor was amazing, ensuring we had everything we needed for a relaxing day by the pool. Be sure to say hi to Daisy, the resort cat, who lounges around the Reserve side and is clearly adored by the staff. The food overall was fantastic, and we had no issues with sickness. While the buffet was what you’d expect, most of the restaurants were excellent. Our favorites were Sante, Flora, Lemon Fish, and Sal. Capella, on the other hand, was underwhelming—the food was mediocre, and the service didn’t quite meet the standard of the other restaurants. They use bagged ice, so there was no concern about getting sick from cocktails. Our room was clean, spacious, and featured a beautiful rainhead shower. We had a lagoon sunset view, which was beautiful to watch every evening. The only downside was the stiff bed and pillows. Additionally, while not the hotel’s fault, the lagoon side faces a nightclub across the street that plays loud music until 3 AM from Thursday to Sunday. The resort offers plenty of daily activities, including yoga, aqua Zumba, salsa lessons, evening shows, and live music. It strikes a great balance between catering to families and couples. Unlike many other Cancun resorts, this isn’t a party destination—it’s peaceful and quiet at night, which was exactly what we were looking for. Overall, this is a fantastic resort where anyone can have a lovely vacation. We’d absolutely love to return!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.