Resort Details
- Agua MarinaStrong regional influences define this coastal Mexican cuisine, with splashes of local and organic ingredients in an expression of Mexican culinary culture using sustainably sourced seafood.
Type of Cooking: Seafood inspired by Mexico’s coast. - Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantIn Mexico, eating a taco is considered an art, where Nahuatl is its origin, Mexico City its capital, and the "taquero" its protagonist. Live the experience that is so present in our folklore.
Type of Cooking: Mexican food. - CappellaA classic Italian restaurant reinterpreted with a welcoming and sophisticated ambience. Capella brings timeless flavors to life through subtle elegance.
Type of Cooking: Italian food - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Gastro HallIs a refined, modern buffet offering global flavors in an elegant, contemporary setting. Live cooking stations, premium ingredients, and artfully presented multicultural dishes elevate every meal into a sophisticated yet welcoming dining experience for all ages.
Type of Cooking: International Buffet - Ginger Lobby BarA place that transforms as the day matures, where we will have various experiences, from a tropical smoothie bar in the mornings, transitioning to a 5 to 7 bar with a Montreal style in the afternoon, and a trendy cocktail bar in the evening.
- Kanna Beach ClubKanna Beach Club offers a fresh take on "boho chic" and trendy cuisine, blending the freshest ingredients found along the Mexican coast from Baja California to Quintana Roo, where tiki mixology with Mexican products takes center stage.
- KaoDelivers a refined Japanese dining experience where tradition meets modern elegance. Thoughtfully crafted flavors, precise techniques, and a sophisticated atmosphere create an elevated setting for an immersive culinary journey.
Type of Cooking: Japanese cuisine with a modern twist - Kao Bar
- Malva Food BazaarA buffet with local and international specialties served throughout the day. From freshly baked bread to salads, meat, fish, and vegan options… everything is delicious! Locally sourced ingredients make it even more special.
- Nespresso CornerAt any time of the day... Taste a good coffee! Try a delicious coffee at Paradisus Cancun and accompany it with cakes, paninis and cookies. A real delight.
- Pool Bar I
- Pool Bar II
- Sal Steak CaveSatisfy your taste buds at Sal Steak Cave. For an extra charge you can enjoy succulent cuts of meat and superior-quality ingredients prepared by our expert chefs using the most avant-garde techniques and high-tech equipment. Guests staying in The Reserve and Family Concierge have one dinner included per stay. For adults only (+18). With extra charge. Restaurant open to the public.
- SanteExclusively for The Reserve Adults Only guests. Enjoy Mediterranean cuisine under a beautiful palapa with spectacular views. An open space that connects you with nature with a chilled, stylish vibe. Reserved for The Reserve guests, open for breakfast and lunch, and open for a la carte dinner for adults only (reservation required).
Type of Cooking: Mediterranean flavors. - Sante Bar
- The ShackA fun, laid-back poolside snack spot serving crave-worthy bites and refreshing treats throughout the day. Easy, flavorful, and sun-soaked, The Shack is the perfect stop between dips, laughs, and lazy pool moments.
- TWE12LVETTwelvet, Artisanal ice cream distinguished by its focus on the quality of the ingredients and the creativity in the creation of flavors. It offers a unique and authentic experience, where customers can enjoy fresh and delicious ice cream, with a wide variety of options to satisfy their sweetest preferences.
Type of Cooking: Gelato delights. - VibraIs an all-day dining destination offering international cuisine with intention, where bold gourmet flavors meet a vibrant, contemporary atmosphere. From relaxed daytime moments to lively evenings, elevated cuisine and stylish energy define the experience.
Type of Cooking: International cuisine. - ZestyOffers elevated comfort food in a stylish, relaxed atmosphere, where familiar flavors are reimagined with premium ingredients and thoughtful presentation, creating a warm yet refined dining experience.
Type of Cooking: American Bar & Grill.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- General †AQUAZONE Water Park
Brand-new water park with dynamic slides, splash zones, a dedicated teens arcade, and water-filled fun. AQUAZONE sets a new standard for family-friendly experiences in the destination and elevates our family offering and positions Paradisus Cancún as one of the top choices for multigenerational travel in the Mexican Caribbean - Golf †Relax your mind, practice your swing and enjoy the enviable views from our executive golf course. Our nine Par-3 holes offer a perfect place to disconnect and have fun with friends while playing this great sport in an unbeatable location. The course is located right in front of the main entrance of the resort, making it even more comfortable and easy to enjoy.
Dress code: polo shirt, golf or sports shoes (Not allowed: metal studs, sandals, jeans, collarless or sleeveless shirts). - GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolImmerse yourself in four beautifully designed pools, created for relaxation, enjoyment, and unforgettable moments under the sun.• 1 adult pool exclusively for The Reserve guests, depth 1.65 m• 2 main pools, depth from 1.56 m to 1.80 m• 1 pool for children, depth 65 cm• 1 wading pool• 96 Bali beds
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21286 reviews
-
Apr 14, 2026Honest paradisus reopening review
We went on a family vacation for my Dad’s 70th birthday the 2nd week the hotel opened. This was our 3rd time staying at Paradisus Cancun so we definitely had expectations but knew there could be some hiccups as they re-opened. The first 2 days were rough starting with check-in and having to have our room switched. The front desk staff is new so they are working through a majority of the issues and it took quite a while to resolve. The 2nd day at the pools you have to get down and reserve your chairs and umbrellas and people were straight up coming and physically moving umbrellas and chairs to different spots and throwing our stuff off. Yes this is a guest issue, but pool staff should be monitoring this. Josmari was a manager that really listened to our concerns and helped resolve the issues by the pool. By day 3 things SIGNIFICANTLY improved and our last 4 days were lovely. They were on a better trajectory and I think things will get back to the Paradisus we love in the next few months. My brother did the family concierge and his concierge Alex was absolutely fantastic going above and beyond making sure my dad‘s birthday was celebrated. We loved our food at KAO, SAL steakhouse and Capella’s. Plus the coffee and gelato shop is amazing. One knock I will say is that they have scaled back the amount of food options for children for example, the Asian restaurant no longer has teriyaki chicken bowls, so kids are pretty much eating burgers, chicken nuggets, pizza every day and not a ton of allergy, friendly options for egg allergies The staff who have been there for years and a couple newbies is truly what made it so wonderful in the end. Shout out to Baltazar and Vianney by the main and kid’s pools - stick with them and they will treat you great. Alejandro (Alex) and Perla in the coffee shop make THE best iced lattes. We have been with Alex for three years and he is just the absolute best. Every morning we’d look for Armando, Pascual, Jerry and Manuel in the Gastro and they always took care of us. Emmanuel at Sal and Anabel and Fanny at Zesty were so sweet. All in all, they are still working out in their kinks, but it is getting better each day and I think it will go back to what we’ve known and loved very soon.
-
Apr 13, 2026Blueagave
Came to eat at Blue Agave and this Mexican restaurant is very nice. The food is very authentic and delicious. The server Xochilt is very attentive, friendly, and always makes you feel welcome. Definitely a wonderful lunch experience. My family and I love it and highly recommend it! 🩵💚🩵
-
Apr 12, 2026
Great Restaurant Staff
We stayed for 5 days at the 6th floor of Pyramid 3 which is the central location of the hotel. Our room was spotless everyday and the interior of the hotel looks relaxing and modern. After you’re done with the check in, make sure you download the Melia app to know the activities, events, room service, restaurant menus & opening time. Book dinner reservations right aways for 3 days as booth only opens 9am-4pm. If you arrive later like us, you can try walking in at any restaurants if they have available slot or go to Gastro Hall (buffet) as it doesn't need reservation. As for lunch, you can walk in anywhere as long as it’s open. Service: 10/10 Our family (4 adults+1 kid) loved going to Twe12lvet (coffee shop & ice cream shop) because of the Alejandro, Rosalia and Perla. They were always accommodating, hardworking, greets us all the time and smiles a lot even though they’re busy going back & forth in coffee station and ice cream station. We always say that the Twe12lvet is our comfort/happy place especially Alejandro, who takes time to have a quick chat with us. Special mention to Anna at the shack as well, she took care of us for 2 days. We always look for her if we are in the poolside. She’s so sweet, updates us all the time if we need something else and talks to us too. Check in: 3/10 Check in was frustrating. We arrived at the hotel at around 3pm and it took us around an hour for the check in process. You can just see the staff going in & out of the door behind them. No staff is guiding the guests in line so even if you arrive first, you wont be catered right away, you have to guess where to line up and hope that the receptionist is fast in doing the checkin process. If only there’s no pillar blocking the left side of the counter, we would know who is available. Restaurant: 10/10 Overall I enjoyed the food so much. We tried everything except SAL & Zesty. All the restaurants have different menus for lunch and dinner. All of the food and the staff were great. Noise level: 5/10 We are the 6th floor and from our room we can still hear people outside. May be from the bar area at the 2nd floor.
-
Apr 12, 2026
Concierge-Omar was outstanding concierge service exceeded expectations and played a huge role in making our vacation
Omar -Concierge was amazing excellent service he did not missed a single beat. The concierge service at the Paradisus all-inclusive resort truly elevated our entire stay. From the moment we arrived, the Omar concierge team was attentive, professional, and genuinely eager to help. They made every effort to ensure our experience was seamless and stress-free. Whether it was securing dinner reservations at the most popular restaurants, arranging transportation, or recommending activities around the resort, they handled everything efficiently and with a smile. What stood out most was their personalized approach—they remembered our preferences and anticipated our needs before we even had to ask. I highly recommend Omar!!
-
Apr 12, 2026
Great place clean nice beach
I went to this resort with a friend it s just re opened on the April 1 2026 we arrived April 6th it was a short drive to the resort The resort is nice cleaned the rooms good ,beach ,pools as well The workers are friendly . So I know the resort just open and there are still a few things they need to work out some kinks so here is my best summary I have to say the people that work there are wonderful to the wait staff in the buffet Alejandro he was amazing he always knew what we wanted for are coffee and alway came with a smile and Yunue she was wonderful and kind helpful and to the pool bar tender by the buffet pool sorry I forgot his name he’s was AWESOME and Olivia she was great as well To the interment you guys are great I got a chance to sit down with Giovani, Daniel to give them some feedback and Ideas on extra pool to more activities pool side or beach and they took the information. So on the not so great experience the food at the buffet was cold not great The pool needs to be marked on how deep just for the kids or anyone that can’t swim . More umbrellas and chairs and more pool activities but I did speak to them and they were really open to my suggestions . So all in all I did have a great time weather nice and hot
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $85.40 MXN (approx. $4.92) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.