The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.


Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657


Resort Details


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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 17574 reviews
  • 4.0 star tripadvisor rating
    Another wonderful stay at Paradisus Cancun

    Another perfect vacation at our favorite place to stay. Thank you to our favorite staff members who we can’t wait to see again- Raul at the entrance- Valeria, Luis, and Miguel in the Reserve. Another perfect vacation

    Feb 02, 2023
  • 5.0 star tripadvisor rating
    great stay

    very clean and friendly resort, excellant service. building is a bit oldin need of some work but never turned us off. resturants were above average and buffet has a large selection although at times food sew cooler then should be.

    Feb 02, 2023
  • 5.0 star tripadvisor rating
    Felt Pampared

    My vacation at the Paradisus in Cancun was absolutely wonderful. A special mention for Liliana, Amulfo, and Guillermo from la Malva PM as they absolutely did everything to accommodate our special request. Their attention to making sure we were taken care of was amazing. My wife and I felt pampered. Can't wait to come back later this year.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Best service!

    Had the most amazing time with a group of girlfriends. The staff was more than hospitable and went out of their way to make sure we were having a god time! Thank you so much to Sergio Cano, Balta, Didier, Elliott, Victor Cahuich, AB, and Martin! Lovely gentleman and an all around perfect vacation experience ❤️

    Jan 30, 2023
  • 1.0 star tripadvisor rating
    Extremely Horrible Room Experience.

    1) I spent about $5600 for me and my daughters to book 1 Bedroom Suite Deluxe Ocean View in The Reserve category directly from the Melia site. At the time of booking and a couple of weeks before arriving I confirmed the booking and made sure they will be providing 2 beds. Reservation also confirmed it 2) On arrival on 12/21, they first charged my credit card within 5 minutes of arrival and then said the room I booked is not available but there is another room with 2 beds. I checked the room and there is no ocean view from the balcony. It faces another building of same hotel. I went back to check-in area and all they said we are sorry and they will move me next day 3) Next day they moved me to the room and it only had 1 King bed and they said they will send an extra bed as we are 3. In Spite of asking three 3 times no one came 4) I had to sleep on the tiny couch in the living room. Now you tell me after spending about $5600 for 5 nights and sleeping on the couch. 5) During check I complained and they did not do anything 6) After arriving back , I emailed and only thing they say " we are sorry for the inconvenience I would not recommend this Hotel to anyone as they dont provide the room what they promised and they would charge within minutes of arrival and then you are stuck with that hotel.

    Jan 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319