Encounter Gilded Age luxury, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Located in downtown San Francisco, CA, our storied hotel blends classic design with modern décor. Relish a wealth of hotel packages, services and amenities, from expert concierge assistance and valet parking to a cutting-edge fitness center and event venues. Suites are refined, personal and feature in-room dining with stimulating city views. Our legendary luxury hotel showcases two famous fine dining restaurants with distinctive settings and a heated indoor pool with a sky-lit ceiling. Step outside and explore downtown San Francisco, CA, thanks to our impeccable location near Union Square, our iconic cable cars and Chinatown just blocks away. As grand and trendsetting today as it was when we opened our doors in 1875, Palace Hotel, a Luxury Collection Hotel, San Francisco lives up to our exceptional reputation and hotel reviews and regales you with five-star service.

Property Information

Year Built: 1909
Last Renovation: 2015
Floors: 8
Nonsmoking rooms: 556
Suites: 53
Total rooms: 503
Total rooms and suites: 556


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 40 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2392 reviews
  • 1.0 star tripadvisor rating
    Loud, slow, dirty

    Loud room on the roadside, didn’t sleep all night after a long flight. No bellboy at entrance, dirty hotel and room, poor service and terrible food. Hotel offered me free parking in return (!) or a different room the next day or a downgrade to another room without a discount in the rate. Tried to arrange the day after but no one picked up at front desk the two times I called.

    Dec 01, 2023
  • 5.0 star tripadvisor rating
    True royalty!

    Diana has been one of the best service staff we’ve met. She was warm and entertaining, making the 1st impression count! Joe from concierge was also eager to help with our bags and luggages. House keeping staffs did a great job maintaining cleanliness, always so cheerful to greet us along the corridors. Ming from Piped Piper is also chatty and ready to offer info on the property while we were having our drinks. On the overall, we can feel warm and genuine happiness from all the service staff. I think the GM did a fabulous job keeping such a happy team. Well done, we definitely felt like royalities past 3 nights!

    Nov 30, 2023
  • 4.0 star tripadvisor rating
    Historic Luxury Hotel - Gret Location and worth a visit

    Wonderful historic hotel with an amazing courtyard that is utilized for its main restaurant. Read about the history of this luxury hotel that dates back to 1875. It was a perfect location for our 3-day trip to San Francisco. It was in walking distance to our planned activities, Chinatown and other San Francisco sights. Good restaurants also in walking distance.

    Nov 29, 2023
  • 4.0 star tripadvisor rating
    Beautiful but lacking the detail

    There’s no doubt this is a beautiful hotel, with an amazing history. But here’s the sad however….you cannot be luxury when there is a lack of attention to the detail. Vents are always a good indicator of cleanliness and they were very poor in the room. All 3 were covered in…however can’t fault room keeping and service just lacking in maintenance.

    Nov 24, 2023
  • 4.0 star tripadvisor rating
    Top Drawer (with a caveat).

    The AI review posted above is right on the money. The Palace is exactly what you might expect in a luxury hotel. I would like to comment on the magnificent Garden Room restaurant where the ambience is off the charts but the policy falls short of the mark. They do not have a full service restaurant available during all reasonable hours. There is no host on duty all day and the hours for meals are rigidly circumscribed; such as, one cannot order lunch past 2:00pm. And then nothing (I do not consider High Tea at an hundred dollars per head, having something to eat) until dinner hour. Usually, top hotels maintain a way to feed their guests from early morning to late in the evening. So, that’s disappointing.

    Nov 21, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319