OUTRIGGER Fiji Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5097 reviews

• 

  Service is terrible! Unauthorized charges on bill

  Only Positive - Room was clean and the bed was nice. Big “family type” resort with Lots of kids Negatives: It’s a good thing I look at the invoice closely because there was a $20 charged to me for “Community Assistance & Staff Fund”!!! When I asked what it was, she said it’s an “optional” charge. someone needs to explain to them that an optional charge means that they need to ask if they’re going to charge me - not automatically put it on my account! For the service I got, giving the staff $20 for their Fund is the farthest thing on my mind. My friend never noticed that on her bill so it was paid without her knowledge. Front desk was rude from the time I checked in. “Mate” took my phone to install an app, was scrolling in my settings & doing something. I then asked if I can have a map of the layout of the hotel grounds. Her reply was “you have an app on your phone now, use the app.” I had a friend who was checking in. Afterward, I pointed to the doors in the back and asked “is that how I get to the pool?” ‘Mate’ responded very firmly, “look at the app on your phone if you want directions!” Mate also said we were supposed to have a bottle of knot. in our rooms which we did not. I spent a while on the app, trying to find out if there were towels at the pool and could not find that anywhere. From there, I went to my room and came across a girl who was cleaning a room. I went and asked her where the pool was and got a simple answer which elevator floor to get off. The girl also explained to me that hotels were in the room and they were none by the pool. Two simple questions that could’ve been answered by Mate. The next day I was at the adult pool (just 22 ppl there) and ordered a drink from a bar woman walking by. 40 min later I walked up to the bar and told him I ordered a drink and never got it. He said she never gave him my drink order. So he said he would make it and bring it to me and it still took 20 minutes. The same thing happened later that afternoon. I had asked twice to get a drink and it took 40 minutes for that one to come. We were told the only way to eat at the steak restaurant was reservation. Early morning we made reservation at the front desk. We arrived at the at 6 o’clock to fully booked / no reservation. The front desk never gave them our reservation. The next afternoon, I went to Bavari to eat. 10 minutes after I ordered the food she came back and said is this what I want to order? Crunchy brought it to me, I had to go up to the counter and get my own silverware. I have leftovers & asked for a take out box - twice. I went back up to the counter to get that. I also had to get ketchup from the counter too. At this point, I might as well have done the cooking myself. Spa - 90 min massage, I said numerous (18-20 times) it was too hard, it hurts. She went to stretch muscles & pushed hard to bend my knee back. I yelled from pain because that knee had been replaced & doesn’t bend back. Then she did the same to the other knee. This girl def needs to go back for training. My friend said her massage was great, and the girl really took her time & didn’t push to bend her legs. You need to take a shuttle to get to the adult pool or spa.

  Nov 02, 2026
• 

  Friendly staff and clean rooms

  We spent 5 nights here with 2 young kids and we had a great time! We also attended a wedding which was held at the hotel too! Service is friendly and helpful! Multiple restaurants within the resort that put on different themes each night A huge kids pool and water slide which is manned by a lifeguard! An adults only pool too with swim up bar if you want to avoid kids. We had a garden view room and it was very clean! The resort also has a minimart on site although quite expensive it is good for convenience. Trip time from the airport is around 1hour 45 mins! We would stay again if we were in the area!

  Oct 31, 2026
• 

  Fantastic resort

  Amazing spot right on the beach , different places to eat buffet was amazing every morning and breakfast ! Our room had a king bed and we could exit out the patio which was so handy and easy to get everywhere It wasn’t too busy either at this time of year and weather was amazing all the staff were super helpful Value for money Could not hear any noise at night in our room Very clean and relaxing holiday we didn’t want to leave! Our little one had the best time too with the nanny

  Oct 25, 2026
• 

  Amazing

  My family enjoyed the activities (special mention to the lovely lady who took the paint and sip class and the man who ran Zumba for the time, his energy was everything!). The spa was beautiful and the buffet impressive. We appreciated Mark, the butler who was so professional and helpful. Our room was great and so was the service.

  Oct 24, 2026
• 

  Great stay

  All staff are so friendly and helpful. Housekeeping amazing and resort it’s self was amazing, so kid friendly

  Oct 14, 2026