Orlando World Center Marriott

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6799 reviews

• 

  Large hotel with plenty of amenities.

  We've been here before, about ten years ago and it has changed a little bit and updated. Check in was busy, due to a large insurance conference. Thank goodness we are Ambassador Elite members and had our own special short line to check in. We got an upgrade to the Caroline Schermerhorn Astor suite, #21480. Our suite was clean, roomy, comfy, with a great multiple shower head bathroom, dual sinks with counter space. Large Living room and a small kitchen area. Also comes with a very large rooftop deck where it is complete privacy and you can have a great sunset view or achieve that full body tan!!! We had happy hour in the main lobby bar before and after dinner. Our server MIMI, was outstanding!!! She was on her game!!! Very accommodating, thoughtful, sweet, and would definitely look for her in the future. Over all, great stay, valet parking was quick and easy, bellmen were on time and helpful. Property was very big. Did spend a few hours by the pool after checking in. Free pool towels where you have to use your room key to open the towel box and return them in the towel return box next to it. Only negative item was it's still spring break in different states with plenty of kids and young adults coming to Florida resorts, Just keep the baggy pants and shorts up above your butts. We don't want to see your underwear in public!!! Enjoy your stay!!!

  Apr 12, 2026
• 

  Thanks Maurice, a true Gent!

  We arrived yesterday after being scammed twice over by Hotels.com affilaites and went back to Bonvoy and booked world resort. The first two rooms weren’t acceptable positions and I was ready to leave at 4pm after travelling from Naples in heavy traffic for 4 hours, when Maurice from the Bell Boys saved the day reassuring me that he would help get us sorted and true to his word we are now in a perfect room. Great service and reassirance, my business needs 20 of him back in the UK

  Apr 07, 2026
• 

  Worst hotel experience

  I’m extremely disappointed with my stay. This property charges a resort fee for amenities that guests can’t realistically use. The pool area was a major frustration—there simply aren’t enough chairs to accommodate the number of guests, making it nearly impossible to find a place to sit. On top of that, unlike other resorts, there’s no monitoring of chair usage. Towels are left on chairs for hours with no one actually using them, and staff do nothing to clear them, which only makes the shortage worse. Our room was also below expectations. Unlike other balconies at the property, ours had no chairs at all, making it unusable. Even worse, there was a glass door in the room covered by a blackout curtain that opened to a low, unusable roof—an odd and disappointing feature that made the room feel poorly designed. Overall, the experience did not justify the cost, especially with the added resort fee. I would not stay here again.

  Apr 04, 2026
• 

  It was good but parents need to take care of your kids

  The hotel is clean, nice restaurant a bit expensive but is in Orlando. I was with my grand kid at the play area and thanks God he told me to move some kids from the 11 or 12 floor throe two water bottles some other lady took a pictures of the boys it was very scare because the way it was if it hit anyone of us it can kill you. I went up to the room and never came out.

  Mar 23, 2026
• 

  Service isn’t good

  Wasn’t gonna leave a bad review on the terrible service of recreation staff , and the fact I had to sit trapped in my room for over an hour until my family and I decided to carry our 10 bags down ourselves 7 month pregnant despite needing a bellman who doesn’t answer the phones , but when they sent me a survey after my stay and the assistant director of front office sent me back some generic apology with typos and my name in all caps , I felt compelled. Youre literally just a number at this hotel. They don’t care about personalized service or making sure you have a stay specific to your needs at all. I came for an occasion and spent $4,000 and my anniversary wasn’t acknowledged at all despite pre arrival notes. Joseph M from recreation is terrible to deal with and snarky. Deja doesn’t know what a smile is. They have 3 pasta dishes on the ‘upscale’ Italian restaurant menu and literally 2 of the 3 are bolognese !! I could go on and on but they don’t care! The outdoor restaurant waiter was sitting at a table with his feet up when my family and I were waiting for our bill!! This was on March 17 check your cameras. People spend your $4,000 elsewhere where service is prioritized and their only response is “we hope to serve you better on your NEXT stay”

  Mar 22, 2026