LocationOcean Coral Spring
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1749 reviews
From start to finish it was a wonderful time away while we were staying at this resort. We were in building 1 - floor 5 and our room was spacious and clean. Every day we had housekeeping service and Carlita always surprised us daily with a towel design on our bed. When we first arrived, we did not have a hairdryer or steamer for clothes and once we notified Carlita it appeared shortly afterwards. Kudos to the housekeeping department! The restaurants were great, and we have no complaints regarding food options or the meals we had. The Indian restaurant was our favorite, and the service was top notch! Everyone was friendly, kind and provided exceptional customer service whether we were at a bar, restaurant, check in lobby area or just walking through out the resort. Our Sun Wing rep Oda helped us choose a tour and was a pleasure and joy to interact with. The Blue team and the entertainment are also what makes this all -inclusive shine. Every night, we went to a show or listened to a band play music outside. The only improvement would be in relation to the beach area- the water is very shallow for swimming and rocky while walking. We never had a problem getting a chair under an umbrella area, but it was easier by the beach than the pool areas. I would definitely return to this resort and have no hesitations recommending it to others.
Nice Resort but Do Not Upgrade to Privilege
Stayed with my family in November of '22. The resort itself was very nice, kids loved the kids splash pad area and the hanging egg chair on the balcony. Pools were nice and always something to do. The beach was fine but getting into the water depended on which side of the jetty you were on. The one side is very rocky and has a lot of sea grass. Also get there early if you want a lounger and umbrella set up as they go quick. The biggest mistake we made was upgrading to "Privilege" at check in for $35 US a person per day. Total waste of money as you do not get the benefits promised at check in. Was told we would get guaranteed cabana at pool, false, lifeguard said they were first come first serve. Same at beach, they have a privilege area but it is full of "blue bands" who are not asked to leave. When we did find seating my children were yelled at by a security guard who told them they couldn't be there since they were on the adults only side. The area is separated by a rope my children were on the other side of it not bothering anyone but since someone wanted our loungers they complained even though we were "privilege" guests we had to move. Hotel management denied this happened, 30 people in area could tell you differently. Privilege allows you to make dinner reservations but it didn't matter because at the restaurants they would just seat you first come first serve. Mini-bar restocked once all week. I asked for waters for the room and was given 2, we were a party of 5. 2 adults and 3 children. I did complain to front desk mid-trip about the lack of privilege benefits for the money and asked to be downgraded to a blue band for the duration of the trip. Was told they would handle it repeatedly, nothing changed and was offered a refund for the final 3 days. I made them put it in writing and still 2.5 months later no refund but a ton of excuses from the hotel and management. Not one to write reviews usually as I always look for the best after all I am on vacation but could have had the same experience and a fine vacation but same yourself some money and don't bother upgrading you don't get what it promised.
Come here to relax and enjoy
I just got back from this resort. I went with my boyfriend and his extended family. This included adults ages 17-60+. We very much enjoyed this trip. I will start with only the couple NEGATIVES there are. First the beach is a little rocky and if you are person who wants to walk the beach this isn’t the one for you as it is short! It is a beautiful beach but better to look at than go in. The other negative was the pool bar. It did not get stocked very early so if you are there in the morning 11-12 may not get the drink you ask for right away. They need more staff in the pool as it takes a long time to get a drink. The POSITIVES highly outweigh the negatives. The rooms were clean, spacious and cool. The beds were a little hard but still comfortable. The food selection was amazing and tasted amazing. The entertainment was awesome for kids and adults. This is not a very big party resort so if you are looking more action that way I would recommended going somewhere else. The excursions from the hotel had a a lot of options and were very enjoyable. Do the catamaran to Duns river falls! The drinks were tasty and strong ;). This was an amazing first time in Jamaica and can’t wait to come back.
I had a tremendous experience.
My name is Bertilia R. and I’d like to take this opportunity to thank Chrischelle R. for being such a fantastic Representative for Ocean Coral Spring Resort. Chrischelle was welcoming, considerate, and above all exceedingly professional. With Customer Service Representatives such as Chrischelle there’s no uncertainty in my mind for a return visit along with friends. I had the best time of my life; I am so thankful that I chose Ocean Coral Spring Resort for my vacation spot. Once again thank you to Chrischelle R. very much for your delightful customer service. Sincerely, Bertilia
Memorable family vacation
Very beautiful and clean resort. Food was delicious and had quite the variety. The staff was extremely friendly and attentive. Huge shout out to Philip Annikey for going above and beyond to help make our vacation memorable!