A fantastic resort located in heaven on earth!
Occidental Cozumel is a unique destination that is inspired by a Mexican estate and gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel.
Visiting this idyllic island in the Mexican Caribbean, just a 45 minutes ferry journey from Playa del Carmen, is something you should do at least once in your lifetime. Beyond that, visiting an all-inclusive resort that is set amongst nature, with mangroves, tropical gardens, and stunning white-sand beaches, is a truly unbeatable  experience.
The hotel’s marine surroundings make it one of the top 5 scuba destinations in the world, and the resort is fully prepared to provide diving enthusiasts with everything they need to enjoy swimming amongst the dolphins and sea turtles. It also offers a wide range of other sports such as kayaking, sailing, snorkeling, and water polo, as well as facilities such as 3 pools, a spa, gym, beach club, and 7 restaurants. 
And if that’s not enough, it is also the perfect place for a couples vacation as it offers a wide variety of romantic arrangements, or a family vacation as the resort features a kid’s club and a pool just for children. 
There is also an even more luxurious and sophisticated experience writing for you at the Royal Level at Occidental Cozumel. Offering exclusive services, this boutique hotel is located within the magnificent Occidental Cozumel resort.


Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247


Resort Details


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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8383 reviews
  • 5.0 star tripadvisor rating
    Excellent Staff!!

    The staff makes this resort stand out. Guadalupe, Reyna Rios, and Santos at the pooland lobby bar are amazing!! This was our first time staying in a non-Royal level room, and probably our last.. we really missed the royal level restaurant at lunch and dinner. The room was the same as royal level. We are booked two weeks in the Royal Level in June and cannot wait!

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Amazing meal at the Olives inside Occidental.

    Definitely one of my favorite meals during my visit. The wait staff was awesome and the food was delicious. Ask for a Kahlua coffee during your meal. It's a treat. Do not skip this place as it was definitely the best. A+++

    Jan 26, 2023
  • 4.0 star tripadvisor rating
    Good diving resort

    I consider myself well traveled, having stayed in tents on the beach to luxury hotels all over the globe and am keeping an open mind writing this review as I typically stay clear of all inclusive resorts and cruises. We picked the Occidental based off the price and close location to the southern reefs for diving on the island. First thing, nobody in our group of 6 got sick in the 6 days. We took normal precautions, but used ice in drinks like everyone else, and ate all meals at the resort. Food: from the reviews I was expecting we would be eating off the resort. There's so many different selections though, you will find something palatable. The buffet was worse than cruise food, the restaurants however a step above. It is what it is. It's an inexpensive Mexican resort so don't have high expectations. You won't go hungry. Staff: Helpful, friendly, and just amazing. Best part of our stay. The resort and room is what I was expecting. A 3 star resort with some needed facelifts. I hate to disappoint any beach lovers, but the beach is eroded and and water was never clear near the beach. However there is a small beach area with chairs and the sunsets are amazing. We hired a private dive guide that picked us up daily at the pier in front of the hotel. I highly suggest that for divers not wanting a crowded dive boat. There is a pier fee of $3 pp per day. We used Ivan with Private Diving. Look up his 5 star Tripadvisor reviews. We we come back to this resort for diving? Heck, yes. Would we come back to just stay without diving? Probably not. But, I can see how this resort could appeal to a lot of folks out there.

    Jan 25, 2023
  • 1.0 star tripadvisor rating
    Miserable stay and unresponsive hotel management

    My entire family was sickened after eating at the beach restaurant. We spent half of our week-stay in bed. Multiple other guests were also sick. We had two rooms. One did not have a phone. The other had a toilet problem that was never fixed. The room was dark and various light fixtures did not work. I found a tarantula in my bathroom. We followed up with the hotel seeking a refund. They apologized but then claimed that they were not receiving our multiple follow-up emails (we sent emails from the US from different servers).

    Jan 24, 2023
  • 3.0 star tripadvisor rating
    Fun scuba experience.

    We didn’t love the resort as much as others we’ve stayed at (seemed kind of dirty/unkempt) and not very big. Very good experience with diving though. We dove everyday and had experiences with Kostas, Sami, Daniel, and Nanu. We found them all amazing

    Jan 23, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319