A fantastic resort located in heaven on earth!
Occidental Cozumel is a unique destination that is inspired by a Mexican estate and gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel.
Visiting this idyllic island in the Mexican Caribbean, just a 45 minutes ferry journey from Playa del Carmen, is something you should do at least once in your lifetime. Beyond that, visiting an all-inclusive resort that is set amongst nature, with mangroves, tropical gardens, and stunning white-sand beaches, is a truly unbeatable  experience.
The hotel’s marine surroundings make it one of the top 5 scuba destinations in the world, and the resort is fully prepared to provide diving enthusiasts with everything they need to enjoy swimming amongst the dolphins and sea turtles. It also offers a wide range of other sports such as kayaking, sailing, snorkeling, and water polo, as well as facilities such as 3 pools, a spa, gym, beach club, and 7 restaurants. 
And if that’s not enough, it is also the perfect place for a couples vacation as it offers a wide variety of romantic arrangements, or a family vacation as the resort features a kid’s club and a pool just for children. 
There is also an even more luxurious and sophisticated experience writing for you at the Royal Level at Occidental Cozumel. Offering exclusive services, this boutique hotel is located within the magnificent Occidental Cozumel resort.


Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247


Resort Details


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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8622 reviews
  • 5.0 star tripadvisor rating
    Amazing food and service

    The service was unreal . This is a place you can’t miss . You are going to have the time of your life and the good food and wine and service. Donny and Juan and Noama are so amazing . You can’t beat this service and atmosphere. Please come here. I had the octopus and the fish and the absolute best Mexican coffee .

    Jun 02, 2023
  • 1.0 star tripadvisor rating
    Occidental resort in Cozumel sucks.

    I do NOT recommend this place to anyone. There no elevators at any of the "villas" if you get a second or third floor you better be in shape to go up and down those stairs. There are 3 only 3 specialty restaurants to go eat but only by reservation. Best of luck getting in. So then you are stuck with the buffet. Nowhere else. Unless you order room service. And no it's not free. These is nowhere to cool off other than than in the pool. Lobby has no AC or ceiling fans. Rooms are not cool at all they control the AC. Mini fridge are also room temperature. Sodas and beers are warm. Power keeps going off. So cold food will be warm and hot food will be cold. Was our 43rd anniversary and it was a sad and unpleasant experience. We had to have the dreaded buffet. Yes those restaurants were booked from 6 through 9 pm every day we were there. And I don't like to eat that late. No they didn't make no exceptions. 😔😡

    May 25, 2023
  • 3.0 star tripadvisor rating
    Occidental Cozumel - May 2023

    The staff was very nice. The drinks are well served. The food was average - good breakfast, mediocre lunch and dinners were hit or miss. Beach has eroded but there is a small section that is nice if there is not a wedding. Rooms are outdated with leaks from AC, dated refrigerators and thermostats that are regulated (plus a card needs to be installed in the room for ANY electricity to work)

    May 24, 2023
  • 5.0 star tripadvisor rating
    A great place to be on the Mayan Riviera!!

    Is one of the most beautiful destinations here in our wonderful Mexico, the Customer service all around was one of the best, from the concierge to the towel service is amazing, all the installations are fresh and clean, and highly supervise all the time, clear crystal warm ocean waters by their beach and the drinks, wow! one of the best. Thank you Accidental Cozumel Hotel for the great time you provide to us. Sauza Family

    May 24, 2023
  • 1.0 star tripadvisor rating
    Sad experience

    In the room's shower there was no warm or hot water all 7 days. The air conditioner did not work 4 days out of 7. And, there is stupid and not working normally motion detection control system in the room connected to air conditioner. The Air conditioner turn itself off- when you are in bed, sleeping not moving. Very cool. On the 2nd day of my stay, electricity and water supply disappeared in the morning. Accordingly, there was no breakfast. On the 3rd day everything happened again. Breakfast was but late. The diving club on the territory of this resort is bunch of smiling thieves trained to work only with preschool children. The diving sites, god forbid, no deeper then 65 ft - nothing to do just watch dying corals.

    May 19, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319