Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10780 reviews
Nice hotel, great location, food and service. Next to Isla Mujeres Ferry, Mirador de Cancun, Jolly Roger and Captain Hook pirate dinner show. We use the Cancun public bus to move around the area(really cheap). Definitely would back again and recommend it👌.
Yana is the best. She makes everything better. Yoga more calming. Singing more beautiful. Dancing more joyful. Games more fun. Thank you for your commitment to making everyone’s day even better. You are a beautiful human. But Roberto sucked. Don’t talk to him.
Overall a great vacation
I had a great stay. The location was excellent. The views and surroundings were beautiful with lots of different watercraft’s and activities going on. Great pool. Food was good and plentiful. The staff really made our stay. Hats off to Oscar, William, Eric and Alberto and many others whose names I unfortunately did not get. Very accessible for wheelchairs and scooters. Although one restaurant had two steps the staff and other diners were quick to use their muscles and get me up and down safely. The room was nice and very clean. I would return if I had the chance.
Poor customer service
I am a travel agent and booked reservations for my parents through Delta Vacations. Upon arrival, the front desk had my parents wait 2 hours to be told they had no reservation. Delta nor I could get ahold of the front desk to speak with anyone. Delta had to send email on their behalf, which was not responded to until the next day. Very little was done to remedy this situation. They were put in a sub par room without amenities and their passports were confiscated in order to obtain a bed the first night. They also attempted to make them pay $200 USD cash, and would not accept credit card. This level of customer service is unacceptable and I will no longer be booking your properties on behalf of my clients.
A Lovely Holiday
We spent 2 weeks at the hotel. On the down side we did have issues with reception and on arrival and found it difficult to speak to them when we wanted, because they are always so busy due to he high turnover of guests. We also had to change rooms and the food in the evenings is not what it should be. However, everything else was very good, 2 lots of entertainment every night a lovely pool and excellent beach area easy access to public transport; bus, ferry, taxi etc. We even managed to get to English speaking Catholic mass on Sunday, the church is 5 min's walk down the road. we had a night out on a Pirate Ship with Captain Hook, don't miss it is a good value fun night out. We recommend you do a catamaran day cruise we booked ours with Marks Tours (+529984084045) he is a reliable good guy and will give you a value for money deal on any trip or tour he sells. We made lots of friends with the staff and other guests from all over north and south America. If you a a sociable sort of person you will like it in this hotel. Best of all are the staff they are friendly and helpful and want to make your stay in this hotel the best it can be some of our favourite's are listed below; Beach Bar: Great friendly service; Felix, Alexander and Jhoan. Lobby Bar: Hard working friendly people; Sandra, Enrique, Genrry. Albatros AM Team: From our very first breakfast meal all the staff in Albatros were friendly outgoing and so eager to please us and make our holiday one to remember, our Albatros Amigo's: Manager Grisel Salvador, Hostess Angelita Arcos, waiters; Javier Sagredo, Pepe Hernandez, Alfredo Lopez, Carlos Abarca, William Martin, and Bartender Lucio Bartum