An all inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. It offers the Unlimited Xcaret Xperience package, designed only for hotel guests, allowing them to enjoy unlimited access to the Xcaret park throughout their stay.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating22425 reviews
Wish I would not have spent so much to go here.
The staff was the highlight as well as the wildlife and beauty of the property. The food was not that good, the beds were too firm, we had no hot water the whole stay after complaining repeatedly. Had to constantly ask for the concierge amenities that I paid extra for which just made the stay more aggravating and not relaxing. Overpaid for the mediocre experience and whave no desire to return.
Just returned from 2 weeks in paradise- highly recommended! This resort is amazing and the unlimited access to Xcaret is so worth it. We floated the 3 rivers-amazing! Snorkeling-amazing! Like swimming in a fish tank! Wildlife-amazing! The night show and dinner was fabulous! We did a small group tour to Cichen Itzsa - booked in the hotel lobby- highly recommended. It included a visit to Cenote Maya where you can rappel into the cenote! And they provide a delicious traditional meal! Carlos with ProDive helped us book a fishing excursion- go see him at the beach buffet booth. The staff at the resort are wonderful and the Al a carte restaurants did not disappoint! The lobster at the Oriental restaurant was fantastic! The enchilada’s at the Mexican were delicious! The mango margaritas were a hit! The greenery and wildlife is so beautiful- our favourite resort so far! Please honour the document you sign to NOT feed the wildlife! Especially the monkeys! Lock your patio doors as they will come into your rooms looking for snacks! Our only suggestion to the resort is to consider an APP for booking dinner reservations- having to line up before 7:00am on vacation is not enjoyable, and you will be disappointed if you wait until late morning! Thank you Occidental for a wonderful holiday! Thank you to Brigitte and Freddy in building 18! Thanks to Monica and all the staff at the beach buffet! Thanks to Axel at the pool for all the fun times- and for losing his whistle HaHa!
Horrible management and terrible food.
If you have low expectations and are easily satisfied with animals, pool, a little beach and some terrible food, then go ahead. If anything goes wrong at all then good luck at this resort. This place will not help you. Once you book, you're stuck. Good luck.
Xcarat was great. Occidental sucks nuts
The hotel itself sucks. The phone does not work. Front table is pretty useless, never has anything I ask for and there's a 30 minute line up. There is also no hot water, the shower have no water pressure and the drains are semi clogged. Not to mention the fridge does not keep the drinks cold. On the bright side, the monkeys and the raccoon looking things are pretty cool. Food was okay and I had one very great server. Unfortunately he left for a vacation half way.
Love This Resort - Only man-made beach fed from Ocean
We have stayed at this resort twice. (2010 2008) Love the show in the lobby at night - the Mayan natives come in by canoes to light the torches. Beautiful show. Rooms are great, restaurants were also great, no complaints really although back then the room were getting a little tired, but clean and still nice.