An all inclusive resort surrounded by natural beauty.

The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.

This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.

It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.

Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.

This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. It offers the Unlimited Xcaret Xperience package, designed only for hotel guests, allowing them to enjoy unlimited access to the Xcaret park throughout their stay.

Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.

For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.


Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765


Resort Details


Show More


Show More

Hotel Advisories

Advisory The hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 22425 reviews
  • 2.0 star tripadvisor rating
    Wish I would not have spent so much to go here.

    The staff was the highlight as well as the wildlife and beauty of the property. The food was not that good, the beds were too firm, we had no hot water the whole stay after complaining repeatedly. Had to constantly ask for the concierge amenities that I paid extra for which just made the stay more aggravating and not relaxing. Overpaid for the mediocre experience and whave no desire to return.

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Paradise Found

    Just returned from 2 weeks in paradise- highly recommended! This resort is amazing and the unlimited access to Xcaret is so worth it. We floated the 3 rivers-amazing! Snorkeling-amazing! Like swimming in a fish tank! Wildlife-amazing! The night show and dinner was fabulous! We did a small group tour to Cichen Itzsa - booked in the hotel lobby- highly recommended. It included a visit to Cenote Maya where you can rappel into the cenote! And they provide a delicious traditional meal! Carlos with ProDive helped us book a fishing excursion- go see him at the beach buffet booth. The staff at the resort are wonderful and the Al a carte restaurants did not disappoint! The lobster at the Oriental restaurant was fantastic! The enchilada’s at the Mexican were delicious! The mango margaritas were a hit! The greenery and wildlife is so beautiful- our favourite resort so far! Please honour the document you sign to NOT feed the wildlife! Especially the monkeys! Lock your patio doors as they will come into your rooms looking for snacks! Our only suggestion to the resort is to consider an APP for booking dinner reservations- having to line up before 7:00am on vacation is not enjoyable, and you will be disappointed if you wait until late morning! Thank you Occidental for a wonderful holiday! Thank you to Brigitte and Freddy in building 18! Thanks to Monica and all the staff at the beach buffet! Thanks to Axel at the pool for all the fun times- and for losing his whistle HaHa!

    Jan 30, 2023
  • 1.0 star tripadvisor rating
    Horrible management and terrible food.

    If you have low expectations and are easily satisfied with animals, pool, a little beach and some terrible food, then go ahead. If anything goes wrong at all then good luck at this resort. This place will not help you. Once you book, you're stuck. Good luck.

    Jan 29, 2023
  • 2.0 star tripadvisor rating
    Xcarat was great. Occidental sucks nuts

    The hotel itself sucks. The phone does not work. Front table is pretty useless, never has anything I ask for and there's a 30 minute line up. There is also no hot water, the shower have no water pressure and the drains are semi clogged. Not to mention the fridge does not keep the drinks cold. On the bright side, the monkeys and the raccoon looking things are pretty cool. Food was okay and I had one very great server. Unfortunately he left for a vacation half way.

    Jan 29, 2023
  • 4.0 star tripadvisor rating
    Love This Resort - Only man-made beach fed from Ocean

    We have stayed at this resort twice. (2010 2008) Love the show in the lobby at night - the Mayan natives come in by canoes to light the torches. Beautiful show. Rooms are great, restaurants were also great, no complaints really although back then the room were getting a little tired, but clean and still nice.

    Jan 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319