An all inclusive resort surrounded by natural beauty.

The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.

This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.

It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.

Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with their partner, among many other possibilities.

This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. 

Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.

For guests looking for an even more luxurious and sophisticated experience with a private area and personalised service. Wi-Fi and room service included, among others.


Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765


Resort Details


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Hotel Advisories

Advisory The hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 22951 reviews
  • 4.0 star tripadvisor rating

    As a Royal Club member i was upset that i had to stay in the First Club.. There was a convention at the hotel and I think they had the attendees stay in the Royal Club., This is a very poor practice in my opinion as my family and I should be able to get what i pay for.

    May 31, 2023
  • 4.0 star tripadvisor rating
    Great place to stay!

    Deluxe plus room was clean and updated. Bar was always stocked. AC worked great. Option son how often you wanted the room serviced. PLENTY of food options. Lowest quality of food was at Paco's Tacos and The snack bar above the pool. Otherwise, all of the facilities were clean and enjoyable. The rooms had VERY thin walls and guests could be heard laughing and talking loudly, also room cleaning staff were very loud in the halls in the mornings and almost always woke us up at 8am.

    May 30, 2023
  • 2.0 star tripadvisor rating
    Needs upgrades. Very disappointed

    3 of our 9 days we had no hot water, one of our rooms had no soap all week and a broken dispenser, no matter how many times we asked it wasn’t fixed or replaced. The hostesses would allow some guests in with shorts on and not others. If you’re going to have a dress code enforce it evenly not at the whim of the hostess. There was built up sludge in the corners of the showers. The oriental restaurant was outstanding. We were a family of 6 all adults and no one under the age of 29.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Excellent Stay

    We enjoyed 9 days at the Occidental in May. It was amazing - kids had a blast - very good that the hotel is attached to Xcaret park and we bought the room that includes entry daily which we enjoyed. Staff were polite, restaurants and buffet had sufficient choice and good food for all. And Jose Diego, manager of the hotel, helped us out more than once with some incidents - we were very grateful for his help and professionalism and cannot speak highly enough of him and the staff at the hotel.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Third amazing stay at this resort

    We love this huge jungle resort with its easy access to Xcaret park. The staff are really friendly and there are lots of places to eat and drink. Very multi-national and great for family & friends of all ages.

    May 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319