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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2287 reviews-
A no frills hotel that is a Marriott hotel only in name only
BLUF (Bottom Line Up Front): Will no longer consider this as the primary hotel to stay on future visits to the Newark Airport area. As a Lifetime Platinum Elite member, I was greatly disappointed when we stayed at the Newark Airport Marriott (Oct 4-5, 2024). The property provided no additional amenities/benefits aside from its proximity to the airport. The room was un-distinguished with only the basics: a bed, an L-shaped couch with a 18” x 30” table, coffee machine, iron/ironing board. There was no safe, no slippers (yes, this is a rarity in U.S. hotels), no bathrobes (as stated in the on-line page). We had no access to its executive lounge as management decided that its operating hours did not include from Fridays at 11:00am to late Sunday afternoons. It is a Marriott hotel only in name only. Our lesson learned: had we wanted a no frills type hotel, we could have and should have stayed in nearby Comfort Inns or Quality 6 motels.
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Marriott Newark Airport: A Disappointing Stay
I recently stayed at the Marriott Newark Airport Hotel and was incredibly disappointed. The room was outdated, with peeling paint, caulking, and a musty smell. To my surprise, no blankets were provided, forcing us to sleep under the thin sheets. The popcorn ceiling was a major eyesore and added to the overall dated feel of the room. Given the high price tag of $450+ per night, I expected much more. The lack of basic amenities and the overall condition of the hotel do not justify the cost. I would not recommend this hotel to anyone and would give it a rating of 1 out of 10.
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Long Terminal Walk and Slow Spirit Baggage Service
We were flying to Myrtle Beach,🏖️ South Carolina. Our very early flight was met by lackluster service at the Spirit counter. Few directions where to go or what to do. The wheelchair service on the other hand was exceptional. They brought me directly to the gate without too much delay at TSA even though we were preauthorized for commercial destinations.
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Have a meal BEFORE going to Newark airport.
One would expect at least one half decent restaurant in an international terminal . The place was dirty, the food disgusting, the service… what service? It is time for Newark airport to significantly improve the look and the services offered. Shameful.
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Mixed bag
This Marriott was a mixed bag. Once we finally figured out that the hotel shuttle picks up outside the baggage claim (at one of the islands further out from the first curb), not via the AirTrain as the signs in the airport would seem to suggest, one was immediately available, and it was a very quick ride to the hotel. Check in was quick also. Our room had a good view of the airport and the NYC skyline beyond it, and the beds were comfortable. I was pleased to find out there was a 24/7 "gift shop" (really just like a typical Marriott "market") that sold over the counter meds, which I needed early in the morning. On the negative side, there was no refrigerator in the room--at a full-service hotel? Most Bonvoy full service hotels I've been to have them. The concierge lounge was down on the ground floor, which was rather inconvenient especially when my mobile key wouldn't work in the elevator on the way back and I didn't have my hard key with me. While the food was ok, it wasn't great. Interesting but limited foods on offer for hors d'oeuvres--glad to have hot soup, and there were popcorn packets to put in the microwave. Other choices weren't very appealing (some carved turkey with gravy), and since we were jet lagged, we didn't come back for desserts later in the evening. Breakfast was pretty meh. And the AC was way too cold; please moderate the temperature so your guests don't freeze. Overall, it was okay for a quick overnight after flying in to Newark, but I wouldn't seek it out otherwise.