General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2250 reviews
I have been a Marriott Gold Member for 20+ years and stayed at this Marriott last year but this time I had a very bad experience. I arrived there Saturday on Memorial day weekend, room was okay, not enough room in the closet, USB not working, no safe in the room. My wife and I decided to check out a day early since we did not get the service we expected. At the check out desk, I explained what happened to the Manger and asked him to refund my Marriot points, he apologized and promise that I should see the refund within a week or two which I did not. I followed up with a phone call 3 weeks later and explain the situation to another manager over the phone, she promise to call me back with an update within a day or two and she never did. it has been more than 90 days now and have not heard from the management team or get my points refunded. I would not recommend this Marriott to anyone.
Without fail, the staff at the Marriott were friendly and polite. Our room was sufficiently comfortable, and a light blanket was delivered quickly when we requested it. And we had no issues with the shuttle to our terminal at the Newark Liberty Airport – be sure to verify your departure terminal so you can get on the right bus. Where the hotel lost points was on general maintenance. The elevator area in the main lobby had the odor of stale cigarette smoke – as did our room. If we ever need to be close to the Newark airport again, I’ll try to remember to ask for a room that was never a smoking room. Perhaps most disconcerting was the cleanliness of the M Lounge. The floor was dirty, and the microwave, both inside and out, looked like it hadn’t been cleaned in months. The coffee station needed attention, and tables needed to be cleared and wiped down. I mentioned the condition of the microwave to the pleasant front desk rep, but hours later the microwave still hadn’t been touched. The lounge is a high-traffic area that was in need of more attention, at least during our stay. We hope it’s better if we need to be at this hotel in the future.
Great Airport Hotel
Very comfortable stay. Room was large, clean and looked to be recently updated. Staff were friendly and helpful. Had a great lunch in the restaurant and the Elite Lounge offered up a nice evening meal and breakfast. I loved that there was a dedicated shuttle to the new A Terminal as this cut down the transfer times and crowds.
Shuttle to the airport
Hotel was adequate. Our flight was cancelled so we had to book last minute and like all hotels they increased the price. In terms of value it wasn't worth what we paid. 2nd floor looking at a roof with a dead bird wasn't ideal but it is what it is. Convenient in terms of proximity to the airport
Excellent service at Front Desk - and especially at Clink
I arrived extremely early for check-in (6am) - and the front desk staff were so accommodating and hospitable that they gave me a room immediately (when typically others would make you wait for noon early check-in). Room (Deluxe 2 Queen) was clean and elegant. Best and most memorable part of the stay was the staff at the Clink - and especially Tracy Nhip. Tracy was friendly, clearly enjoyed her job as she quickly efficiently helped take care customers - and, she remembered my morning Continental breakfast order the next day onward (orange juice, soft poached eggs, maple pork sausage, whole wheat toast). Great memories during my week long stay at the Liberty - a combination of unique hotel with wonderful staff!