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Customer Ratings & Reviews
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13695 reviews
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Oct 11, 2024Excellent location
Stayed here for 2 nights pre cruise. The hotel location is great with Times Square on the door step. The hotel is huge and the efficient lifts do take some time to master . Our room was 3426. It did not face the square which was good as the room was quiet. We had at Juniors across the street. These ice was friendly and quick but the food was lack lustre and basic. Breakfast in the hotel was either a la carte or buffet. Service was quick and pleasant
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Oct 11, 2024Fabulous hotel
We stayed for 5 nights and it was beyond our expectations. A large room with fabulous views of Times Square. All of the staff added to the experience. A wonderful welcome at check-in, amazing housekeeping staff, the staff on the Bell stand and the staff in the bars and restaurants who were always polite , attentive and helpful. A special mention to Steve for his friendly welcome on our first night on the Perch terrace and to Mariah who made our last night in the Broadway lounge extra special. We hope to return soon and would highly recommend to anyone staying in New York.
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Oct 11, 2024
It couldn't be more central
It is located right in the heart of Times Square, so it is very convenient for wandering around the city. It is part of a huge multi-storey building that houses a theatre, cinema and offices. Large rooms, double beds in the double room, large TV, wifi, spacious bathroom with all necessary toiletries.
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Oct 07, 2024
Excellent Service and Location
We stayed at this hotel for 5 nights after a cruise from Canada and loved every minute of our time there. The location in Times Square was perfect, allowing easy access to theatres and walking around the midtown areas right through to Central Park. The hotel staff were excellent, especially Lily at reception who helped us so much during our stay. We ate ate both the hotel restaurants and found the staff friendly and helpful, the food good quality and the atmosphere great. Wecwere very comfortable in ourvroom and the service of our room was also excellent. We would definitely stay again if we visit New York in the future.
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Oct 05, 2024Not For Me…
We would never stay in or near Times Square but had a conference hosted at the Marquis. Nightmare location. Traffic around this area is unbelievable. This hotel is ugly, huge, and filled to capacity. The elevator banks are ridiculous, pick your floor and you’re assigned an elevator. It seemed a lot of patrons didn’t understand and just piled in then flipped out when the car didn’t stop for their floor. Every time. The walk to our room from the elevator was literally a city block. Room was newly renovated and immaculately clean and the staff were great. The thermostat was on either heat or air conditioning. We were freezing and tried lowering the temp only to have the heat come on . One or the other were on constantly.…the room next to ours seemed to have fifty people and a screaming baby inside. The noise was constant. The hotel offers two restaurants, you soon realize that they have the same exact menu (?) ! I would never again stay or recommend this hotel.