General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating13443 reviews
Great property with problematic M Club access
This is a very good property, with a couple of exceptions. Pros: convenient location in the heart of it all, comfortable rooms, secure, good food and beverage. Cons: biggest is access to M Club. As Titanium Elite, I was allowed one guest even though I had booked two rooms. They disclosed this policy and allowed additional access for $50-$75 a night. I don't begrudge them limiting access, but am shocked that this wouldn't include two guests per room. Other con was that on day of checkout our keys stopped working at 8:30, and it took two trips to front desk and two visit from hotel security before we could regain access. Not good--and no offer of any credit for the 30 minutes it took to regain access.
Air conditioning blows a strong scent.
The location is pretty good. The rooms have a strong scent coming directly from the AC system. There’s no way to turn off the scent of perfume which was giving me allergies and a headache. I ended up turning off the AC. No help from front desk even though I called them. The breakfast buffet for Elite members seems like it has a lot of options, however not enough keto friendly food. The majority is pastries/bread food: pancakes, waffles, etc made with grains. Adding almond milk to the selection would have been nice as well as some coconut yogurt. They have a weird elevator system due to the amount of people staying in the hotel. At times the system assigns the same elevator for too many people and you can not even get in.
Marvelous stay ever credit to Stacy and the team
I would like to share with everyone our marvelous experience at Marriott Marquis Timesquare. As comfortable and beautiful the property is, It was the staff that made our stay fantastic and made us feel as if we were family. We would like to give a special recognition to Stacy Bravine the Front Desk Manager. She could not be more thorough and welcoming. She is very detailed oriented and have an outstanding personality. We believe she is the kind of person who will go out of her way to ensure the guest who's staying at the property have the most wonderful time and leave with no flaws. She is a greatest example and a valuable asset to the brand and the owner. She deserves the best in her career working for company. Our family were there to celebrate our sister's achievement in education. I had a conversation with Stacy to arrange this surprise. My sister was flabbergasted when entering the room with full of surprise amenities, cupcakes, prosecco and room decorations. Without Stacy and the team, this magic would not happen. First class to all the team member We have taken so many photos and i would like to share with everyone who is reading this review our memorable experience.
Amazing hotel in the heart of Times Square - If celebrating an event definitely rent a billboard!
We truly enjoyed our stay at the Marriott Marquis. We were here to celebrate my husbands 50th Birthday. I used an upgrade request and we were able to get a one bedroom suite facing Time Square. The room was big and had a seperate living room area which was perfect for our son. The beds were comfortable and the bathroom was big! Also, I wanted to do some extraordinary for his birthday and I paid to have his name and happy birthday on the billbaord that faces the lobby. The staff did a great job with my request and my husband was moved to tears when he saw it. It was so cool! I would definitely recommend this hotel to my family and friends!
Bucket list/anniversary trip
My wife and I stayed 6 days on times square with Marriot marquis, to be honest we were nervous as this was our first trip to new York city. On our arrival we were very blown away by the hotel. This place is amazing! Everyone on-site was very helpful and polite. We had a beautiful trip in new York city. We highly highly recommend the hotel! Our experience was beyond our dreams! We really want to give a shout out to everyone that took care of us, from the front desk to the doorman as well as our housekeeper! All were amazing. While we were there we connected with Linda and Kayla at revel and rye, amazing onsite eatery and bar! They truly made our stay unforgettable! These 2 ladies are truly the best in new York! Thank you so much for everything!