General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1969 reviews
The Bellman Shedrick
Our check in was smooth and efficient and Shedrick the bellman made us feel instantly welcome and right at home. He greeted us with glasses of champagne and made lovely recommendations for dining in Napa. He is a gem!
Great location. Beautiful property in the Napa valley.
It must be the best smelling hotel room I've stayed in. Each time we enter our room we're greeted with this very pleasant scent. The hotel lobby was also really nice. The whole place looked tidy inside and out. We also enjoyed the location as it was an easy drive to different spots we went to around the Napa valley. There's Target, Whole Foods, Trader Joe's, Starbucks and Peet's coffee nearby. The only issue we had was with the ice machine (it was empty, had no ice) and the A/C in our room seem to have died and got a bit warm. We were checking out the following morning so we didn't bother calling someone to check it.
Anniversary Trip to Napa
Amazing experience from check in to check out. Our rooms were well cleaned and great food options on site. Had breakfast there and it was one of the best morning meals we had our entire vacation. I want to especially call out Lin from the front desk who made us feel super special on our anniversary trip. Thank you for your time and kindness, we can’t wait to return!
Southern taste in NAPA
Great service upon arrival, we were greet by Mr. shedrick and he gave us a warm Southern hospitality welcome. At check in Macy was great provided a great overview of the facility and amenities. The concierge Luizann provided us all the details of what was happening downtown. Our room was cozy and overlooked the courtyard. Great stay! Great service.
Great accommodations for friend trip in wine country
Stayed with friends for a trip in Napa for wine tasting. This was a great home base for us. I have Marriott status that got us into M Club for hors d'oeuvres in the evening & breakfast in the AM; this was more than adequate for breakfast and picking up a few snacks for the day. Staff were friendly, especially Mr Shedrick who you will meet during your stay at some point. He is kind, fun and great to talk to for recommendations as he has been there for some time. The room was what I expect in a Marriott of this tier - spacious (enough for 3 people and our luggage as well as some of the wine we purchased on our trip), plenty of towels and counter space in the bathroom, clean, well appointed with modern furniture. Our interior room did not have much of a view of the courtyard area, but the hedges present on the patio were more so for privacy in my opinion so this is not necessarily a bad thing. Lastly, the hotel was decorated warmly and appropriately for the holidays and this gave a great vibe during a chilly and wet December. Our group will definitely return for a future stay.