General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Complimentary one day rental of GoPro Camera
- Enhanced Wi-Fi access in guestroom and public areas
- Wi-Fi on Island: Complimentary rental of MiFi device
- Daily Cultural Activities including hula lessons, lei making, history tour, and morning ocean ritual
- Ukulele Lessons
- Yoga: Start your morning in complete relaxation with yoga offered daily in a peaceful environment. Located in front of the Moana Surfrider.
- Yoga Nidra Meditation
- Moana Surfrider Shopping Tote (one per stay per room)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6677 reviews
All the good things you'd expect, plus that special something more
I don't need to tell you how great it was to stay here - the location, the history, the staff are all amazing. I just wanted to share a small experience that will give you an idea of how guests are valued - even after they've left. I had an Amazon package sent to the hotel in time to arrive for our stay, but it was unexpectedly delayed and was going to arrive after we'd left. I spoke to Roxanne in guest services about what we could do, and although she said they couldn't forward the package on to me in Australia (which I could understand), she said they would do their best to return it to Amazon for me. I didn't hold out much hope that anything would come of that, since Amazon require all sorts of return authorisations and labels and things, which the hotel staff would not have access to. I was pretty much resigned to being down the hole for the cost of the book I'd ordered. Fast forward several weeks, and an email from Amazon arrives to tell me I've been refunded for my order. Many thanks go to the staff at the Moana Surfrider for bothering to return the package, and a special little side shout-out to Amazon for processing the refund without all the usual return rigmarole. And stay here - you won't be disappointed!
Great Hotel Great Location Waikiki Beach
Went to Hawaii to celebrate a birthday with my best friend. The Moana is a beautiful property. It’s centrally located with easy access to food and shopping. We had a partial ocean view on the 7th floor. The lobby smelled amazing and the room was neat and clean. There’s an area at the end of the side entrance by the shops that is great for pics. We ate on site at the Beach Bar - try the garlic fries they’re delicious as well as had breakfast at The Veranda. Keep in mind the restaurants are room charge or credit/debit card only but they will accept cash tips. The beach chairs with umbrellas are for rent daily until 5:30pm first come first served. You can walk right out to the beach which is nice. The resort fee includes daily activities like meditation , yoga ,Lei making ukelele lessons and a historic tour of the hotel. With all my other activities the only thing I made it to was yoga and meditation 🧘🏽♀️ mats are provided. Overall this was a great property to stay at u would stay here again.
Bar service abysmal. Will not be back.
We went to the Beach Bar. Utterly disorganised bar systems. I waited a very long time at the take away order area with staff buzzing around but no one servicing this area. I waited until I was about to give up and leave but caught the eye of one server. It is not even peak season. Imagine the wait then! I will not be back…ever.
Heaven and Paradise
I have been staying here at Moana and it has always been my favorite! From it's beautiful rooms to it's breath taking front beach! Brandon warmly welcomed us and ensure that my whole family was taken care of. His supervisors were so nice to provide us this spacious connecting rooms to accommodate the kids. Breakfast is heavenly that lived up to it's Westin Brand. I cannot thank you enough everyone from valet, bell, front desk, housekeeping, maintenance, PBX chats, beach attendants, restaurants.. All of you are wonderful, friendly and efficient. We do not want to leave as we are living the dream!! Would definitely come back soon!! Great job leaders with the awesome team you have!!
Our holiday is paradise
This was the most amazing hotel, the staff were fantastic the hotel was spotless. Every day the bed was freshly made with pristine bedding and fabulous pillows . The shower was also cleaned everyday the maid/ cleaner for our room 514 was such a special lady her name was Avelyn she looked after us and made our 14 day stay so special .she should get a pay rise as she represented the hotel so well.