General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating358 reviews
Nice hotel, but somewhat remote
Very clean and comfortable hotel. Food service was excellent. Downside is that it is rather remote. There isn't much nearby. Moreover, it's about 18 miles from MSP airport. Fortunately, Uber and Lyft are readily available and can take you anywhere in the Twin Cities.
Staff entered room without permission to "calm" dog down because they were barking.
Upon checking into the hotel, we told the front desk staff that we had 2 dogs at least twice. Not once did we fill out additional paperwork or leave a cell phone number for emergencies. There was a wedding and hockey tournament visitors at the hotel that weekend and the halls were very loud all night. Our dogs are not constant barkers but did bark with all the commotion a few times during the night. The following day we left the room for a game and upon our return, there was a letter taped to the door. The letter said that we needed to remove our dogs or stay with them and not leave them unattended. They were barking so the staff went into our room to "calm" down the dogs. Not a single phone call was made to let us know of the situation. Our dogs are not vicious but who just goes into a room with dogs they don't know to "calm" them down?! Terrible way to handle the situation and since it is a pet friendly hotel, you would think they have protocols in place for situations like this. We have stayed in hotels for the past 3 years with our little dogs and have NEVER had an issue. HIGHLY RECOMMEND TO NOT STAY AT THIS HOTEL IF YOU HAVE A DOG WITH!!
Nice hotel! Just a few things that could have made it better
Easy to get to off the freeway. The bed and pillows weren't my favorite but they worked for one night. The bathroom counter was super spacious and nice as was the shower. No free breakfast. Cool looking hotel from the outside. There was free parking.
WOW...we just hosted our daughters wedding...and it was truly an amazing experience.
Linda, the wedding coordinator could NOT have been more helpful. She made the weekend perfect! The food and service was excellent!!!! The suites and rooms were clean and comfortable! (we had 36 rooms rented and everyone loved their rooms!
Great service, and a well executed wedding.
We spent four nights at the Marriott West. We were extremely impressed. The staff was courteous. The hotel felt clean. On Saturday evening I observed two members of the front desk staff collecting trash in the parking lot. Clearly this chore was above and beyond their normal duties but much appreciated. The need obviously was caused by a huge number of families attending a sporting event. We were attending a family wedding. The banquet staff did a beautiful job, food was delicious and service was great. Daily room we leaning was on a request basis. We asked and received daily bathroom refresh. While we are anxious for daily service to return, we appreciated their notification upon check-in In short we highly recommend this property and will look forward to returning.