Melia Punta Cana Beach Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11077 reviews

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  WOULD NOT RECOMMEND!!

  I honestly cannot believe this hotel is advertised as a 5-star resort, it is nowhere near that standard. The entire experience was terrible from start to finish. To begin with, the safe in our room did not work. After calling reception, we were left waiting for over two hours before the issue was finally dealt with, which is completely unacceptable. The rooms themselves were in awful condition: mouldy, damaged, and generally run down. Housekeeping was equally poor, the room was not properly cleaned, and on multiple occasions the bedding wasn’t even changed. The food was quite possibly the worst I have ever experienced at a hotel. Poor quality, poorly prepared, and completely lacking in variety or care. To make matters worse, the staff were relentless in trying to sell you things. You couldn’t relax by the pool or on the beach without being constantly approached and hassled. It made it impossible to unwind and enjoy what was supposed to be a holiday. Overall, this was a truly awful experience. This hotel should absolutely not be rated as 5-star, it barely meets a 3 star standard at best. I would strongly recommend that people do not visit this resort. Save your money and look elsewhere.

  Dec 28, 2025
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  Excellent value, great trip

  Just returned from a one week stay at MELIA Punta Cana Wellness and want to share my review of the location. I must admit that I was really worried, and contemplated canceling, due to the negative comments and reviews. My husband and I decided to attend despite the negative reviews, as we had done so at other destinations before and had been pleasantly surprised. We travel south three times a year, always staying at 4 and 5 star locations, so we are experienced travellers (30+ trips to various locations throughout the Caribbean). We upgraded to the level, as we usually opt for theses upgrades as most locations. I will use three headings - Positive, Negative and Room for Improvement. Positive Grounds - beautiful, very well maintained, expansive featuring a variety of gardens, ponds, quiet spaces (hammocks, chairs, swings). The lobby is beautiful. The pictures we took of the lobby really don’t do it justice. Pools - large, clean pool with swim-up bar, along with several smaller, quieter secluded pools. Beach - nice beach section. Some sargassum was present, but access to the water was still possible. The resort has two barriers that likely help to prevent some sargassum penetration. If you like to walk the beach, I suggest that you head to the right as the slope is much less than that to the left, and it is easier walking. Food - what, and where, we ate was great. We had breakfast at the buffet and the Quimera. Good variety, and the food was good. Lunches were usually at the Quimera (very good). We also tried the Yumay grill and the buffet one time, and we found both to be decent. We tried eating the Level beach bar, and it was extremely basic, and rather underwhelming. Our dinners alternated between the Quimera and the Muoi. Both featured very good food and excellent service. The steak was good (remember you are in the D.R) at the Quimera, as was the salmon. The chicken wok and the beef wok were both good at the Muoi. One evening we had room service, and the burger and fries were very good. Note - we are not super adventurous eaters, and tend to stick with norms to avoid the opportunity for illness. Our philosophy is, if you don’t take three helpings of random chunks of mystery meat floating in a sauce from buffet where you reside, then why do it while you are travelling abroad…..eating outside the norm just opens the door for unwanted side effects. Spa - the spa was a great experience for a couples massage, using the steam therapy and sauna, as well as the hot tubs. Staff - for the most part the staff were exceptional; very friendly, very attentive, and doing their best to make your vacation as relaxing as possible. There was the odd time where language barrier was an issue, but with a little effort common ground was reached to clarify a request. My husband and I are both very independent. We do not travel to be pampered and waited on. We do not expect to be treated like a royalty, and find that expressions of thanks and appreciation, and interacting with the staff on a human level always yields a positive outcome. Transportation around the resort - as noted, the resort is expansive. The walk from the lobby to the Level main location is a good ten minutes. It is a very nice walk, as the grounds are fairly level. Should you decide not to walk there is a shuttle that travels between the lobby and the Level quite often (every 10-15 minutes). Bars - the bars were all fairly efficient, the staff were pleasant, drinks were of a good quality, and the facilities clean. Vendors - there are vendors that pass by, but they were all friendly, polite, respectful, and non-aggressive. When you indicated that you were not interested in their offerings they would continue on. We have certainly experienced way worse. Rooms - our room was clean, had been renovated, and was comfortable. We did not experience any issues with AC or hot water. Our bath tub would have taken hours to fill with the slow flow rate, so we didn’t utilize it as we would have. Butler - our butler was helpful with making dinner reservations, and this was all we used him for. We are low-key and independent, so our butler-related interactions were minimal. Quimera Rooftop bar for the Level - what a great place to relax for a few nighttime drinks with entertainment in a quaint setting, with a nice view overlooking the pool.

  Dec 28, 2025
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  Fabulous setting resort, however, falls short of 5-star

  ised as a 5‑star property, but in reality it feels closer to a solid 4. The place itself is fabulous, with an amazing pool and beach area that truly makes the stay special. The food was consistently great, and room service was perfect. However, the rooms are quite old and in need of renovation to match the otherwise impressive surroundings. While room service stood out, the general staff service was only average; they weren’t particularly helpful or proactive, which was disappointing compared to the high standards expected of a 5‑star hotel. Overall, the location, amenities, and food make this a wonderful place to visit, but improvements in staff engagement and room updates are needed before it can truly live up to its 5‑star label.

  Dec 28, 2025
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  Christmas in Paradise

  This is a peaceful resorts that pulls out all the stops for its guests. Zully Guerrero was our concierge & she is always available 24/7 or even the tiniest need…those are her words. She did help us several times always with a smile & the issue was fixed within minutes. The food here is good here. Our Christmas Eve buffet at Mosaico was incredible. The staff worked very hard to impress, and the staff is very attentive to anything you want. There is a tram from the Lobby to your villa or the beach that is never more than a 3 minute wait. The best driver is Yefry Teofilo. He’s friendly & entertaining & will remember you on your next visit there! I got a fantastic massage at Yhi Spa with Leida Flores. She’s very nice & such an asset to this resort. The 55 minute massage is reasonably priced & worth every cent. The check in desk is efficient & Joel & Ruth are helpful & very friendly. The beach area has a new tiki bar added that has excellent drinks & will make your frozen pina colada exactly the way you like it. There are plenty of beach chairs that are in excellent condition. There are lots of activities if you want to participate. We decided to hold down beach chairs with pina coladas in our hand when we weren’t walking up & down the beautiful sand & clear water’s edge. As we were leaving, Elias de a Cruz at the front of the resort made sure our shuttle driver found us & was friendly to visit with. We are already looking forward to our next stay here.

  Dec 27, 2025
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  8 day stay

  Excellent all around. No complaints. Friendly and helpful staff. Great amenities, accommodations, food, beach, and pool. Don't come here if you are wanting to do a ton of stuff unless you plan on excursions. Goal of this trip was to relax and relax is what we did wonderfully. NOTE: No reviews we read prior to booking said that it's a long walk or a wait from the lobby for a shuttle to the breakfast/lunch buffet, pool, or beach. It was but it was and was really no trouble at all. The shuttle came every few minutes.

  Dec 26, 2025