LocationMarina Vallarta - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not accept spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6586 reviews
Meeting new friends
A bartender named Daniel, right from day 1 he took care of our drinks and made sure we didn’t need anything and our glasses were full. Very hard working man in an infectious happy attitude. I won’t forget that man!
Vacation Stay at Melia
Quality of rooms varied. Ugrading needed in some rooms. All inclusive meals were not satisifactory. Specialty restaurants were ok. Food was cold. Bed in first rooms were uncomfortable. We were moved to different rooms after 3 days and these were much nicer. I had booked 2 one bedroom rooms. We were not provided with what was booked.
With views over Marina Vallarta, one of the most exclusive and quiet areas of Puerto Vallarta, a four-star luxury hotel
I was very impressed. All the staff was extremely friendly and welcoming. Right from the front Desk Guadalupe(lupita) was wonderful and make us feel at home. The concierge Luis went out and beyond to help us and make our trip comfortable. Kimberly in reservation helped us as well and Titiana in concierge. All the staff bar and restaurants and housekeeping and all were really nice and helpful. We really enjoyed the entertainment team as they always hosted fun events by the pool and made our stay even more enjoyable.This place was great, A 4-minute walk from Marina Vallarta. We loved how the beach was just right there and the general atmosphere of the place. We would definitely recommend coming here and we would go back again. With views over Marina Vallarta, one of the most exclusive and quiet areas of Puerto Vallarta, a four-star luxury hotel just 5 minutes from the airport or 10 minutes from the city center.
Thankful for KidsDom!
A big shoutout to Jesus and Corina at KidsDom ~ traveling as a single parent, having a place where your 5 year old enjoys going alone is such a big deal. Felt very comfortable leaving him there to play!
Room for improvement needed
The room was OK.. patio door hard to close: latch hard to clik in..only 1 electric outlet..and not at a convenient location: under the TV on that long table/ dresser..the plumbing needs upkeep: shower tap kept dripping after use..or all of a sudden the shower'd kick in when using tap. Problems,althoughnot too dramatic, in the shower tap: dripping,suddenly the tap turns to shower mode.. The main concern though was the marks on 1 corner of the bed mattress..+ a few tiny bugs at other mattress corner..the friendly& attentive manager,Antonio,reassured me as best he could..so far after 7 days no marks of those bugs..The experience at the fish restaurant was AWFULL: 1st no waiter offering a glass of water when I sat... I had to ask..then:on the menu I read:rice meal with seafood& delicious broth : It looked more like a soup..with old reheated sea food(a few mussels)and carcasses of prawns..unappetizing really..the resto manager said:" we chged the recipe"..really? 're you taking me for an idiot?+ the waitress was rude.."what do you want to drink?" In that tough tone..filled 1/4 of glass with wine.. Again when I voiced my concerns Antonio helped: reserved a meal at the" Mole.." restaurant..quite a nicer experience, yummy..13 JUMBO shrimps grilled to perfection with tender beef..many fresh veggies..etc..Delicious homemade tacos& a generous sizing of guacamole..friendly waiter..white wine as much I wanted..Made up for the previous disappointment..👍👍👍👍👍👍👍Mole..restaurant.. The music is quite loud near the pool and carries on in the beach..could you ⬇️lower it? I enjoy more the sound of nature: sea waves etc..same at night..please respect others guests like me who enjoy quietness..sounds of nature..the only time I did enjoy that is early morning from my balcony..nice view of garden& the bay/ sea... All waiters in main buffet Mosaic restaurant are friendly, They work very hard..👍👍👍👍👍👍👍up to you all..they deserve tips..the fish restaurant team should go there for a training..so considering all I give a 75%..the biggest room is the 1 for improvement right(?)..maybe if I come back there and improvements are made the rate'll ⬆️to 90%?..