Guests will receive a daily breakfast buffet during their stay. Only the food and beverage options presented on the buffet are included.
Important information: Gratuities are not included.
Resort Details
- Cape NaoIdeal for those looking for a more exclusive setting, Cape Nao invites you to enjoy exquisite international culinary delights while relaxing with the sea breeze and breathtaking views of the ocean.
- Casa NostraIndulge yourself with refined dishes for dinner in an elegant atmosphere in our specialty Italian restaurant. Its menu highlights the best of Italian cuisine, prepared with fresh authentic ingredients.
- MerkadoDiscover a diverse culinary experience at the Merkado buffet restaurant at our Cancun resort. Each dish is a celebration of flavours, with a wide selection of local cuisine prepared with the freshest ingredients.
- Melia Room Ocean ViewBedding: king bed or 2 twin beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child;2, Max Adult;3, Total;4
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Telephone
- Widescreen TV
- Wireless internet connection
- The Level Room Ocean ViewBedding: king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 2, Max Adult; 3, Total; 4
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Melia Suite Ocean ViewBedding: king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 4, Max Adult; 3, Total; 5
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- THE LEVEL SUITE OCEAN VIEW WITH BALCONYBedding: king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 3, Max Adult; 4, Total; 5
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- THE LEVEL SWIM UP SUITEBedding: king bed.
Occupancy Limit; Max Child; 3, Max Adult; 4, Total; 5- Air conditioning
- Bathroom amenities
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- THE LEVEL GRAND SUITE WITH BALCONYBedding: king bed and 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 6, Max Adult; 6, Total; 10
- Air conditioning
- Bathroom amenities
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Melia Room Ocean View With BalconyBedding: king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 2, Max Adult; 3, Total; 4
- Air conditioning
- Bathroom amenities
- Telephone
- TV
- Wireless internet connection
- The Level Room Ocean View With BalconyBedding: king bed or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit; Max Child; 2, Max Adult; 3, Total; 4
- Air conditioning
- Bathroom amenities
- Telephone
- TV
- Wireless internet connection
- Air conditioning
- Concierge desk*
- Elevators
- Fitness Facilities*
- Front desk*
- Housekeeping*
- Laundry Facilities*
- Parking*
- Room service*
- Smoke-free property
- Air conditioning
- Concierge desk*
- Elevators
- Fitness Facilities*
- Front desk*
- Housekeeping*
- Laundry Facilities*
- Parking*
- Room service*
- Smoke-free property
- Spa*
- Tennis court*
- Wi-Fi
* Fees may apply
- General *1. KIDSDOMEAccompanied by the main characters of The Kidsdom: Willow, Holly and Tree of Life, the youngest guests of Meliá Casa Maya will have a great time. Thanks to the activities on offer, they will play, experience and learn in harmony.
Traveling with their imagination to the island planet Aiyanna, hand in hand with Willow, Holly and Tree of Life, is the starting point for endless activities and adventures in The Kidsdom. Through play, children will find a fun way to make friends, develop creativity and enrich their perception of the world.
2. Aqua Park
- Gym *Stay committed to your active lifestyle even on vacation in our modern gym, fully equipped with state-of-the-art technology. The perfect space to train at your own pace and take care of your well-being at any time of the day.
Open 24 hours for your convenience. - Pool *Outdoor swimming pool
- Spa *
Discover an exclusive spa designed to be a true sanctuary of relaxation. Immerse yourself in an atmosphere of serenity and enjoy treatments created to renew both body and mind, offering you an unparalleled wellness experience. Open daily from 9:00 AM to 7:00 PM.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1276 reviews
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Nov 04, 2026Awesome experience
Loved the Matiscada experience in the beach food was delicious and outstanding service.
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Oct 28, 2026
Book The Level Upgrade Today!
My wife and I have been coming to Cancun area since 2019 and we switched our resort this year to Melia Casa Maya. Initially we had a regular Ocean view suite but I was able to upgrade via email for The Level through Bruno Cruz. We are so happy we upgraded to The Level. We are still here this week and the food, service, views are just amazing. Ignore all these people who complain about things here! The only part we feel could do better is the buffet but we ate most meals at The level restaurants. The staff in all areas were simply the best even when something was not listed like "ironing my dress shirts in my room" Andres and Ruben sent the staff to come iron all my dinner dress shirts same day!!! The pool staff and beach staff were super attentive and even got us drinks and food not listed on menu!! Every breakfast with Daniel and Miquel "Manuel" had my friends and family in USA jealous every morning the spread, mimosas, and Coconut capcacino. We are so relaxed and grateful for the amazing staff and stay we are having this week! Thank you very much to all the staff for an amazing vacation!
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Oct 27, 2026
Ivan( the show man)
Ivan(the show man) is literally the best server I’ve ever existed, the amount of 5 star restaurants I’ve been to, there’s no one in the United States that can compare to Ivan, he makes you feel like family and willing to go the extra mile, it was a true pleasure watching him perform his craft, if you didn’t meet him, you missed out!!!!!
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Oct 27, 2026
Elias and chef christopher - cooking experience
Amazing mexican cooking experience with Chef Christopher and Elias! Thoroughly enjoyed it, definitely recommend
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Oct 26, 2026
This resort is a Melia and the staff wants to make sure you’re having everything taken care of
Last week we had a fantastic time at Melia Casa Maya enjoying the warm treatment and all the family fun that came with this place. The main pool has a large shallow end and the rest of the pool is about 4’ deep enough for fun activities and swimming. The beach is white, soft and clean.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $85.40 MXN (approx. $4.92) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.