Resort Details
- Chuckwalla Pool Bar & GrillThere's no need to go inside to enjoy a Palm Desert lunch. Open in the afternoon and evening, Chuckwalla Pool Bar & Grill offers delicious sandwiches and American fare in a vibrant, alfresco dining atmosphere.
- Snake Bites Pool Bar & GrillRefuel after a morning spent swimming or sunbathing with a mouthwatering Palm Desert dinner at Snake Bites Pool Bar & Grill. This casual restaurant is the perfect retreat from the warm Palm Desert sunshine.
- The Bunker at Shadow RidgeStop by The Bunker at Shadow Ridge and pick up quick, healthy dining in Palm Desert. Our restaurant menu features salads, sandwiches, snacks and more.
- The MarketplaceFor those on the go in Palm Desert, The Marketplace is a great choice. Pick up a healthy snack, beverage or other necessity during your stay. Start your day with a cup of your favorite Starbucks? coffee.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- ATM/Cash machine†
- BBQ/Picnic area
- Boarding pass print-out available
- Bookstore,Offsite†
- Car rental desk,Offsite†
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- ATM/Cash machine†
- BBQ/Picnic area
- Boarding pass print-out available
- Bookstore, Offsite†
- Car rental desk, Offsite†
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Concierge desk
- Drugstore/pharmacy, Offsite
- Efolio available to company
- Elevators
- Exercise gym
- Florist, Offsite
- Front desk
- Golf†
- Hair dryer
- Health club
- High speed wireless
- Ice machine
- Individual Efolio available
- Ironing board
- Jogging track
- Kitchenette
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Public area air conditioned
- Restaurant†
- Safe deposit box
- Sauna
- Spa, Offsite†
- Tennis court
- Video games†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Copier
- Fax Machine
- Meeting Facilities
- Telephone
- Voicemail
† Fees may apply
- Children's program, onsite †
- Fitness center on-site †
- Golf †
- Gym †
- Health club
- Jogging trail †
- Outdoor pool †
- Pool †
- Table tennis †
- Tennis court †
- Volleyball †
- Whirlpool †
- Bowling alley †
- Hiking trail †
- Horseback riding †
- Mountain biking trail †
- Putt putt golf †
- Rock climbing †
- Palm Springs Convention Center
- Spotlight 29 Casino
- Fantasy Springs Casino
- Agua Caliente Casino
- McCallum Theatre
- Riverside County Date Festival
- Joshua Tree National Park
- Palm Springs Art Museum
- Palm Springs Desert Museum
- California State University, San Bernardino Palm D
- Palm Springs Aerial Tramway
- Big Bear Mountain Resorts
- Children's Discovery Museum of the Desert
- CODA Gallery
- Idyllwild
- Joshua Tree National Park
- Palm Springs Art Museum
- McCallum Theatre for the Performing Arts
- The Living Desert? Zoo & Gardens
- Palm Springs Village Fest (Thursdays Only)
- Santa Rosa & San Jacinto Mountains National Mo
- Coachella Valley Vista Point
- Bump and Grind Trail
- Historical Society Museum
- Desert Holocaust Memorial
- Temple Sinai
- Valley Christian Assembly, Palm Desert
- Acrisure Arena
- Faye Sarkowsky Sculpture Garden
- Sacred Heart Church
- Palm Desert Cross Hiking Trail
- College of the Desert
- Atlas
- Canyon's Lounge
- Club Fantasy
- Costas Palm Desert Nightclub
- Las Estrellas Lounge
- The Nest
- The Beer Hunter Sports Pub and Grill
- Santa Rosa & San Jacinto Mountains National Mo
- Coachella Valley Vista Point
- Bump and Grind Trail
- Palm Desert City Hall - Civic Center
- Palm Desert
- Big Wheel Tours
- Adventure Hummer Tours
- Covered Wagon Tours
- Palm Springs Windmill Tours
- Celebrity Tours of Palm Springs
- Angel Stadium of Anaheim
- Petco Park
- Acrisure Arena
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Nice but…
Nice facility, somewhat quiet. We were disappointed in how we were treated at the “sell” appointment that was scheduled for us. As I was traveling with my daughter, they asks us to leave after meeting with us for 6 minutes as our husbands were not present. I guess only heterosexual couples need apply. Otherwise, bed and fold out couch bed and pillows were nice, bathroom snd grounds were also fine.
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This property is a total disappointment.
The grounds are beautiful but that is the only good thing about this property. I am a long time Marriott owner and made three room request, when the resort asked for my requests three times, not one request was granted. I asked for a quiet area, our patio was right on the road, asked to not be near the elevators, was right next to the elevators, asked to have a view, view was of the parking lot. The furniture was filthy. I wiped up a bit of water on the floor and the paper towel was black. I will never stay at this property again.
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Not up to Marriott Customer Service and Loyalty Program standards
Terrible customer service that does not meet Marriott standards. Long lines at check in, matter of fact agents, and slimy people trying to sell you time shares. Also, no recognition or respect of Bonvoy upper tiers, they simply don’t care. I was fooled, this place was on my Bonvoy app, I’m a Platinum and thought it might be nice. Took FOREVER for my room to be ready. And just so you know my room was one mile away. Shuttle was sporadic to take me there. Go elsewhere, you can do better.
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Unacceptable cleanliness and poor customer service
I recently stayed at Shadow Ridge from January 20-21, and unfortunately, my experience was extremely disappointing. When I went to take a shower, I noticed one long hair stuck to the wall. I thought that maybe, even though my hair was in a bun, it could’ve been mine. Then, as I looked around the shower, I discovered that the shower was covered in hair—both on the walls and inside the towel that was placed inside the shower—clearly indicating that the bathroom had not been cleaned after the previous guest. There were even small hairs scattered throughout. I am someone who almost never complains, so for me to bring up an issue like this, it has to be significant. As you can see in the pictures, I sent videos to my mom and asked her if I should say something or let it go. I am not someone who likes confrontation. When I went to check out, I reported this to the front desk, and I showed the staff member videos documenting the issue. While she apologized and said, “Oh no, that’s definitely not what we want. I’m so sorry about that. If you ever do stay with us again, just let us know beforehand, and we’ll send someone to make sure the room is clean and that the towels are changed,” this response was wholly inadequate. Cleanliness should be standard, not something a guest has to request in advance. I sent an email to the manager, Ms. Lynch, detailing the issue and requesting a refund for my stay. I even attached the videos again. Despite following up multiple times, I have yet to receive any response. This lack of accountability and poor customer service has only added to my frustration. I cannot recommend Shadow Ridge to anyone. Cleanliness, professionalism, and responsiveness are basic expectations, and this hotel failed on all counts. If you’re considering staying here, I would strongly advise you to look elsewhere.
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Family vacation
My kids loved this resort. The kitchen was fully stocked and i even did laundry. The room was spacious and bed was comfortable. The pool was amazing for the kids. The big screen tv was a hit. The only complaint i have is the restaurant in the pool closes a bit early and I wished it was opened a bit later. The magic show was also really nice.
- AdvisoryThe following mandatory hotel-imposed parking fees are charged and collected by the hotel either at check-in or check-out. Parking Fee: $25 (Plus TAX) per room, per night per vehicle Mandatory hotel-imposed parking fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 10:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13