General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3966 reviews
Lots of fu in the sun
The Ko olina Vacation Resort was beautiful!! With the numerous pools. oceanside, room accommodations, access to three lagoons, and the Marina right next door, it was a beautiful place to relax, swim, walk, eat, imbibe, all was wonderful! We ate in all the restaurants there and at the Four Seasons nearby, we always had wonderful food. The luau was so much fun, and informative as well.
Always a Wonderful Time!
We have stayed here every other year for the past 15 years, and to read the negative reviews on this site shows that those people evidently did not know this is a timeshare that does rent out rooms if available. We have always had a wonderful time here, there is lots of activities to be had or just time to relax on the beach or by the pools. The staff has always been most helpful and kind. We love to be here, but also like to go to Honolulu sights and restaurants, along with the North Shore and around the island to Kaneohe which is beautiful. We do some grocery shopping either before or after registering, and usually go out for dinner, and the local towns are really nice to visit. We have been to Pearl Harbor, the Punchbowl, and all over the island, but it is always nice to come home to our Ohana. Never had experience with bugs at any time, and the Marriott beds are the best!
Celebrating in Paradise
This was our return trip to MVC Ko’Olina and this time we brought the WHOLE family! 8 adults and 6 kids shared 8 wonderful memory filled nights at this lovely resort. So many positive things to say - the accommodations were outstanding, staff were friendly, accommodating and quick. We chose this resort to celebrate our 50th anniversary because nothings says “grateful and blessed” more than celebrating in paradise with our children and grandchildren whom are the greatest accomplishments of these 50 years. 💕
Terrible Customer Service price gouging
This hotel has terrible customer service and is trying to cheat patrons. The hotel also does NOT honor any of the Marriot privileges for elite loyal members. I’ve been with Marriot for just over 10 years with nearly 1000 paid nights. Now giving them some leeway in this review, my wife’s secretary did put in the wrong rate. We don’t mind paying the correct rate but we did not expect that the hotel staff would try to force a $700 plus rate on me and indicate no other rates were available, when in fact after my wife’s secretary rebooked us, we discover that the hotel was still selling rooms at a $487 rate. This is absolutely abhorrent behavior.
Self Guided Tour in Oahu
A memorable vacation. My family and I stayed for 6 nights and 7 days. This resort is just 20 miles from Honolulu. We wanted to stay away from the crowds. Ko'Olina is perfect for us. The resort is beautiful. There are yoga classes offered almost daily. Core strength, meditation, buns & guns fitness classes right on the great lawn looking at the beach. It is a piece of heaven we'll always remember. The fitness instructors are friendly and smile daily. There is aqua fitness every day at the same time so the schedule is easy to follow. Katheryn, Dani, Julie are all wonderful instructors we've had a chance to meet. The restaurant foods are pretty good. If you want to try something new and wanted to leave the resort there is a free shuttle that comes daily several times to take us all to the shopping mall. There you'll find Macy's, Foodland Market where we bought lots of sashimi, fried chicken, drinks to bring home for in room meals. There is also the Cheesecake Factory and California Pizza kitchen to dine in the restaurant. The free shuttle take people back to the Marriott resort. We have a rental car and we still took the shuttle services one day and drove out on our own the next day. With a rental car you can drive yourself to North Shore. We downloaded the APP called "shaka guide" to narrate and give us a tour as we drove through different stopping points for the Grand Circle Island Tour.