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4040 reviews-
Bad room experience.
Paid for an ocean view room, ended up, staring at the other building. When we confronted the front desk about it, they were unable to accommodate us for what we paid for. we booked this resort the previous year for a company trip, we will not be returning.
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Never coming back
If you want to sleep with centipede, go ahead, book it. If you are on the ground floor, you’ll see these creepy crawlers in your bathrooms. I respectfully asked the staff to change the room because that centipede got away under the bathroom vanity and we were all paranoid at this point. they could not resolve this issue. I am not here on vacation to deal with this sh*t. I hate bugs and I did not pay $$$$ to deal with this. They gave me an option to move another room but it’s a lower floor and I said NO because it’ll could be worse.. I am NOT returning here ever again. I can’t wait to go home.
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Marriott Ko Olina is truly paradise
Gorgeous resort, everything top notch, clean, high quality and beautiful. Customer service was excellent, Melvin by the pool was particularly helpful and friendly. We come to Hawaii from Alaska to escape the cold 1-2 times per year and this is now our favorite resort. We will be back!
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Wonderful Hawaiian Vacation
This is our fourth visit to the Marriott Ko Olina Beach club in the past 8 years, and we've always enjoyed our vacation there. This time around we stayed with relatives in a 2 bedroom suite and once again we had a very enjoyable stay. Some things that we like about the resort that keep bringing us back: 1. The resort grounds are fabulous - beautiful and well maintained, with 3 pools, 7 hot tubs and lots of seating around and between the pools. Our favorite is the "reflection pool" which is the quiet pool and is naturally popular with adults without kids 2. The resort is situated on a beautiful ocean cove with a nice sand beach and plenty of chairs on the sand for lounging 3. A scenic walking path runs along the ocean and allows guests to walk or run between the other nearby resorts in the Ko Olina area. 4. The staff were always very friendly and eager to help. On this last trip we appreciated that they were actively enforcing the pool area chair policy that prohibited anyone from leaving chairs unattended for more than an hour 5. Our suite was very nice and spacious with a beautiful ocean view A few things we weren't so crazy about 1. The price of everything. We understand that inflation has made everything more expensive. It seemed however, that prices here have gone up disproportionately. In particular, the food and drinks - ~$20 for tropical drinks and $15 or more for even the most basic food items. It was also nearly $100 per day to rent a beach cabana. Things like this make for a very expensive stay above and beyond the cost of the room itself. Add to it a $40 per day charge for parking. 2. We'd like to see more food options at the resort, particularly during the day - The resorts has two restaurants - Longhi's and Longboard's. They're both nice and the food is good, but they're expensive and the menu options are limited - more so it seems than was the case in past visits. Longboards used to serve breakfast everyday, including a breakfast buffet, but now they don't open until 11:00. We would very much like to see breakfast brought back. The only restaurant at the resort that serves breakfast is Longhi's. - Grab and go options for people sitting poolside would be very nice. Some resorts will have food trucks to accommodate this. On most days we don't really desire a meal during the day when we're sitting by the pool. We want something reasonably quick, not too expensive and not necessarily in large quantity. Simple things like hotdogs, fish sandwiches or burgers, small bags of chips, popcorn chicken or fish, etc. The only option for anything close to this was Longboards, and options there were extremely limited. Also, how about a pizza counter with personal sized pizzas? The only option for that is the store, and those are just heated up frozen pizzas. There are plenty of possibilities for this - just look around at what other resorts do. 3. The on-site convenience store is a mixed bag. On the one hand, it is large and has a wide variety of items, although expensive. The downside is that purchases for everything in the store are handled from a single counter - this includes all of their merchandise as well as coffee, pastries, sandwiches, ice cream etc. This can often make for long lines and waits. During busier times of day, it was bad enough that we just avoided going in there. At the very least, there should be a separate counter for coffee and food items and people dedicated to that task. As it is now, a person who wants to buy sun block and other related items has to stand in line behind those who want fancy coffee drinks (which take a while to make). There are plenty of opportunities here to improve efficiency and make for a better customer experience. In spite of these downsides, however, our stay was nevertheless enjoyable and we do recommend this resort. The experience of sitting by or in their pools and hot tubs or spending a portion of the day in the ocean makes for a nice vacation for anyone.
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Great family fun resort for beach enthusiasts
We used this place for a family vacation, and it’s perfect for anyone looking to relax by the beach, away from the downtown area. The rooms were spacious, and beach access was convenient. For pool enthusiasts, there are several pools to choose from, though they are more for casual fun rather than serious swimming. The new Nai'a Tower offers the best ocean views, while Moana's pool view is nice as well—though it can get noisy, and the smell of BBQ from the lawn area can drift up. Our only real complaint was the long wait for the elevators. Regardless of the tower, it’s challenging to get an elevator in the morning when people are checking out. The staff were all friendly and easygoing. Special thanks to Ronnie Rodriguez at the front desk and Albert from housekeeping. When one of our party members fell ill, Ronnie was quick to help. And when I needed to cook porridge for them, Albert went above and beyond to provide a new rice cooker, as the one in our room was not in top condition.