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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Worst experience in 20 years- a customer service nightmare!
This property is a disaster. They are understaffed and uncaring. We are Chairmans Circle owners with multiple weeks and have received the worst service ever (we've owned for over 20 years). Our status means nothing. The villa we were given was handicap accessible, which means no shower and an all-in-one type bathroom (picture a tiled room with a center drain and a plunger, seriously). When we asked for a different villa, we were rudely told there wasn't a single other villa available on the entire property and that we got this one because we requested a view. Not only did we NOT request a view, this villa has a view of the power plant! I don't know what's happened to this place post-COVID, but there is no excuse for the lack of service. The hotel staff don't care, and the Vacation Club staff were stunned (at least they had the good grace not to try & sell us more points/weeks).
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Highly Recommend
My third time trading my timeshare into Ko Olina Marriott. If I could , I would give it more than 5 stars. Everyone is so helpful and friendly. They are the spirit of Aloha. The front desk manager, Ipolani Yuen, is the best manager I have ever worked with. She is so committed to customer service that she takes time to meet with anyone that asks for her and listens to our thoughts and concerns. She really goes the extra mile and more than answered my questions, cleared up misunderstandings and provided some favors that I asked like letting us stay in the same unit a second week and taking care of Luau tickets for us. She is fantastic. Housekeeping responds to all requests within a few minutes and then they call to make sure they provided everything. You can request extra cookware and rubbermaid containers. I have never had such great service. I will definitely be back and highly recommend them. Mahalo Ipolani and team. When you stay, be sure to take in the Tuesday night Luau, Fia Fia. It was far superior to others I attended with highest quality performances, real plates, tableclothes and silverware. I'm Celiac and that means I get to pick a few things at the other places but here, they prepared me a full 4 course gluten free meal including 4 meats. I can't praise them enough. The pools are beautiful, some hot pools even have waterfalls. Sit on the actual beach or beide the many pools. Something for everyone.
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Best resort in Hawaii!!!
We love going here and have enjoyed everything about it for many years! The lagoon is perfect for swimming or just relaxing on a float with no waves! Both restaurants are delicious and the market place is great! Our 2 bedroom suites are wonderful and ours was just newly redecorated & painted with new carpet and furniture!!! The gardens are gorgeous all over the resort, too! Finally, the 3 pools are all wonderful as are the many hot tubs! The staff is excellent and very friendly as well!!!
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Relaxation
We checked in yesterday looking forward to quiet and relaxation after spending a week in Waikiki. The resort is beautiful and we got up to our room only to see we were over the kids pool with no ocean view. I called down to the front desk and was told there were no ocean views available, sorry buts that’s what we paid for. Oh well we were moved to another building where it was quieter on the end of the kids pool but still no ocean view. Very disappointed. Will not stay at a Marriott again as they do not deliver what you paid for. I have attached a photo of my reservation showing our room with the view and a photo of what we got. Bad deal for us.
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Not the greatest
We are here right now and honestly not impressed. It’s not worth the money. The rooms are dated and the customer service hasn’t been great. If you aren’t a Marriott vacation club member, they treat you pretty terribly. Don’t expect to get a good room with a view. And Marriott status means absolutely nothing. I think there are better places to stay on the island.