General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3993 reviews
Little prison on the beach
Little prison on the beach is how we would describe our experience at this property. Firstly, the property is located on one of the artificial lagoons and is a rather large complex of 2K units. Everywhere you go there is a set of rules and overly zealous staff to enforce them. Here are some examples that made our family experience into a miserable one. 1) The Skin Cancer rule: No beach umbrellas are allowed at the property’s beach. The hotel staff will chase you down and will make you take it down. 2) The No Fun Pool rule: No balls, jumping, loud laughters are allowed at the pool area. The staff will chase your kids down for merely passing a beach ball to another kid. 3) 1-hr Public Internet rule: Your public internet is limited to one hour. Forget enjoying a movie or attending a video conference because the network will kick you out. In the end, there are much better options to stay in Oahu. I’d avoid this property and its over zealous rule hungry management company (Marriott Hotel).
No ocean view
Booked a 3 bedroom ocean view 11 months ago only to be assigned a low floor room right in front of the entrance and tree. The problem is we have no idea what room we get until we check in and there’s no option to change rooms. I booked 11 months ahead ($6k) and wish they gave me an option for a higher floor mountain (golf course) view side which costs much less. There’s no differentiation between ocean front, ocean view, partial view.
Stay far away!
AVOID!! This resort has never made sense to me. It’s on the ugliest part of the Hawaiian Islands. Might as well save the airfare and stay at a beach in California, the area is dry and brown, the exact opposite of the usual Hawaii of lush tropics. There is no real beach and no waves. Just a flat ugly lagoon. Again, if you want that, stay in California and head to a lake. The pools are small and crowded, and very loud. The restaurants, Longhis and Longboards, are overpriced and have very mediocre food. There are very limited restaurant options outside of the hotel. The resort nickel and dimes you on everything. You have to pay to even rent an umbrella at a resort where you’re already paying a fortune to go to. There is nothing to do outside of the resort on this part of the island, so a long drive to enjoy anything else on Oahu. And to make it worse, one of the three pools is now closed for repairs for 18 months! They could rebuild the hotel in 18 months, how does it take that long to fix a pool? The result is the only quiet pool, the adult pool, is now filled with children and families and is a total nightmare. Really, stay at a mediocre Marriott at any beach on the mainland for a fraction of the cost and you’ll be just as well off.
We thoroughly enjoyed our week with best friends. Disappointed they no longer offer shuttle service up to Monkey Pod restaurant and shops. But, we did enjoy Longboards & Longhi’s. Wish they had some Hawaiian music at Longboards. The best bartender in Hawaii is at the Naia Pool Bar. .. Jamy also is the most joyful person on the island. She was such fun!
Nice vacation - but would probably get bored with repeat visits.
Beautiful setting, really helpful and courteous front desk staff. Grounds are spread out enough that you never feel like there are too many people. Marriott does an excellent job keeping things clean - even the bathrooms by the beach. Umbrellas and cabanas for rent, a little on the steep side; the staff that helps with the reservations were really helpful. Good exercise facilities, steam room. Outdoor bar area okay. Nice paved beach walk toward other hotels and restaurants. Lots of non-sustainable habits, however (just look at the lush green landscaping and the brown hills) - and definitely has a "Disneyland for grownups" sort of feel.