General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating5209 reviews
Not worth the price
Giving this place 3 stars ONLY because they gave me ballons on my birthday and the area was very convenient. 4/10 for customer service oh and they definitely do not respect people’s time. Construction was going on 90% of the time.
Not your best bet
Request the renovated section Despite booking well in advance, being platinum Bonvoy members, and the fact that the bulk of the entire property has been renovated, they slated us along with my two siblings in the small unrenovated section, despite having a lot of availability in the newer buildings I found this so strange, especially because they make several attempts during your stay to try to get you to buy into the villas You will receive absolutely no benefit or respect as a Bonvoy member of any status The food options are not good quality, and there are very few healthy options If you end up in the unrenovated section, the rooms will be dark, dingy and have an odor
Potential to be great with some improvements
Housekeeping! Housekeeping! We had to beg for housekeeping and the only way to get the room cleaned every day and the sheets changed was to pay more money than the already expensive rates. The only thing included every other day was tidying up the room. Not a true cleaning of the room. Beautiful property and lovely rooms but cutting corners by reducing housekeeping service was a big disappointment.
Stayed in while in town on business. Nice and huge hotel. Definitely geared towards family. Location is great and plenty of restaurants and shopping not too far away. Good service and would stay here again.
Nice Option For Family Stay
My family and I spent a weekend at this property to try it out for a staycation. The property is huge and has a lot of amenities for everyone to enjoy. We enjoyed the option to watch games and movies at the pool. The hotel also had a haunted house (that was free) which we enjoyed. The villa was spacious with full kitchen, washer/dryer, dishwasher, etc. There was a separate living and dining area. The primary room was large and the bed was pretty comfortable. There was also a screened in porch. Opportunities for improvement: The time that it took to receive items (pillows, extra towels, etc.) was way too long. Also, the pitch for vacation club was a bit strong at check-in and again at check-out. On the day of check-out I got a phone call at 8:30a (I was still sleeping) asking about vacation club...very tacky in my opinion. The housekeepers were also very pushy on check-out day. I've stayed at other vacation clubs and didn't experience the same so I know that there is room for improvement on that aspect.