Marriotts Grande Vista

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5410 reviews

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  Unacceptable staff response to numerous complaints this visit - very disappointing

  My husband and I were looking forward to visiting this property again, having had a wonderful first visit in 2018. There are still many pros about the property. We want to give a shout out to Chance Pena in the Pre Arrivals department, who went above and beyond to accommodate our requests for specific property area and specific buildings and floors, so many kudos to him, for outstanding customer service. The unit itself was in great condition, the property is also beautiful - all of that was as great as at our last visit. But this time, we had to make numerous calls to the front desk, because our next door neighbors were smoking weed on their balcony multiple times each day. Not only is weed not legal in the state of Florida, but regardless, this property is a NON SMOKING property!!!! I don't care what the neighbors were smoking - the fact is there are designated smoking areas on the property and a unit's balcony is not one of them. I called the front desk at least four times throughout our week long stay and was met with several different responses, none of which included that it would be taken care of , meaning that the neighbors would be told to stop smoking on their balcony or there would be a fine. I was given wrong information, and at one point a front desk person defended using weed in Florida "if it's for medical marijuana purposes." Again, regardless, this property is non smoking. I have since had multiple calls with various people from the security team, and finally with someone from the front desk department. All of them kept on apologizing, apologizing, and apologizing, saying things like "I'll make sure to follow up, and it's a training issue and I will address it, etc....." Nevertheless, I was an unhappy guest throughout my stay. I kept on getting apology after apology, and with each call I got more and more frustrated because at the end of the day, not only was there never an offer to try to move us (although we shouldn't have had to be the ones to move), but also, there were always excuses for why more could not be done to get the neighbors to stop smoking on their balcony. I want to say that apology without behavior change is manipulation. I have dealt with Marriott many times before, and have most times been met with at least some kind of offer to help us with more than just an apology. As much as we both enjoy this property, I am extremely upset and disappointed at how little was done not only during our visit, but indeed after we have returned home. In fact in my most recent conversation, I was told "well, we could only give you Marriott Bonvoy points, but you're not Bonvoy points members." Not only is this a sales pitch and insulting, but also it's shady. This is Marriott. It's a huge company. I'm quite confident that if they really wanted to, they could find some form of compensation that would benefit me other than Bonvoy points. Again, I have had times at other Marriott properties when I needed to make a complaint and I was met with generosity in that a form of compensation to make up for whatever the trouble was has been offered to me. I am disappointed and upset that I was met with repeated apologies and nothing else was done, not only during our week long stay but since returning home as well. So if you want a nice place to stay, this property is certainly lovely, but if you have any kind of issues, don't expect much in the way of any attempt to do anything other than apologize repeatedly. Unacceptable.

  Apr 16, 2026
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  Hot and noisy stay

  We have stayed here about three times before and had never had a problem but this time it was very dissapointing. The ac did not work at night. When we call they pass us to engeneering which never picks up phone than we went to front desk which told us to call maintenance which send us to engineering. Needless to say no answer... We were also charged $ 30 a day for parking which was in a week $ 210 total. At 6:30 am there was noice of the grass cutting machine just when ac starts working...

  Apr 13, 2026
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  Excellent resort with many amenities for family fun and adventures.

  The resort is beautifully kept surrounded by a lake, golf course, and many onsite dining options. It's truly a home away from home with full furnishings within each unit. The dedicated staff go over and above to accommodate your vacation experience.

  Apr 10, 2026
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  Knowledge of the resort layout is helpful. Great for families.

  First of all, consider why you want to vacation here. This is generally a place for families. The MVC in Orlando is multi-generational-from young kids to senior citizens. What area you want to stay in also depends on your reasons for being here. This is the largest MVC available. If you want quiet, and relaxation, you want to be in the Golf Village. Small kids? You want to be near Copa Loca, and the kiddie pools. I have a 90 year old father. He has been going to Grande Vista for the past 20 years with my mom. Sadly, we lost my mom in 2023-but dad has wonderful memories here. It’s important to locate him in a familiar area where he can easily find his way back to the room. The planning of your stay and having the front desk honor what has been agreed to through reservations is difficult. Too many times I have been referred back and forth between the front desk and member services. Depending on the desk person, some are more accommodating and helpful than others. The concierge staff are extremely helpful. If the lines are long at the reservation desk, the concierge can often answer questions. Enjoy your trip!

  Apr 06, 2026
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  High quality stay

  High quality stay; room very nice, resort is kept clean and is well decorated, Aqua fit class was great! Restaurant food was tasty!

  Apr 03, 2026