General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating627 reviews
Spacious updated 2-bedrooms on the golf course
What a great vacation spot. A perfect location down the valley from Palm Springs but near enough the 10 that you have access. 1,700 sq foot 2-bedroom condos with lock offs perfect for two couples or a family and parents. Great service and access to the impressive JW Marriott next door.
Spider infested room!
We thought we were going to have a peaceful birthday weekend and ended up in a nightmare. We found and killed several spiders in our room. When one the size of my hand (literally, see picture below) appeared INSIDE on the glass patio window, we bolted out of the room. This was the place of nightmares! Unfortunately the customer service matched the room. They refused to comp our room as it matters what day you report this. Do yourself a favor and find another place to stay.
We are currently on our third day of a week stay and it’s just lovely here. Payton checked us in, and she was so warm, friendly and very professional. Our 2 bedroom unit in Building S is just what I wanted for our family and has a beautiful view of the mountains and the golf course. It was impeccably clean when we arrived and has been so comfortable and convenient to everything. A request for extra towels was fulfilled promptly with a smile by housekeeping this morning, and every person working here has been so welcoming. This is a very well run resort, and we’re loving our time here. I highly recommend it!
Palm Desert during off season and air advisory.
Because of the storm in august there was dirt and sand in the air which covered everything in dirt and there were air advisories. Not much going on in Palm Springs because it’s their off season. We did have a nice unit overlooking the golf course and the mountains when they were visible. Building P, villa #9685. The JW Marriott next door, had their outdoor speakers around their pool blasting music all day long, starting at 8 in the morning.
Room is not clean
I'm disappointed with my stay at the hotel. After checked in I found that my room is not clean properly. Carpet is not vacuum and still have food on it. There's also yellow stain in several places. I called guest service and reported the problem. Someone came in, took picture, but not be able to remove the stains. He said hotel will decide what to do with my room, either vacuum it or send me to another room. Nothing happened! I will not come back to this hotel.