General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating5291 reviews
Another great trip at MCR
I want to thank some people for again providing fantastic service over my stay. The Bellmen José, Hugo and Leo always had a big smile and handshake whenever they were around as you walked by. The ladies in the 750 restaurant/gift shop Rosa, Deysi and Juanita. They took good care to make sure you got what you needed. The lobby bar staff Santiago, Raul, Mauricio and Stephanie with the smile. I appreciate your service, always prompt and friendly. The lobby bar had a light menu that was very good. Since MCR is renovating there may be some people not coming back, I wish all the best to them. To the staff that will be returning I hope to see you when the reopen happens. I do really enjoy my stays at MCR.
Great Marriott property with amazing sea views. Too good beach resort. It has n number of activities to offer kids and great experience for families. This marriott property and resort is quite near from the airport where you will find very easy access. The hotel restaurants are also quite good.
Good location, great view
The location is very good, I am a returning guest and I hoped to be happy with choosing the hotel. Unfortunately, during my stay, it was a big conference that was loud,even during the night, and also they close the pool at 3PM for privat event 😕 The management let the guests know about one of their big party, but nothing else. The front desk people weren't too friendly either. Most of the staff made eye contact and smile, there were some that went above and beyond, Felipe ( towels), Giovanni ( restaurant). The room was clean and large, they don't have sleepers or vanity kit anymore ☹️ Overall, it's a good hotel, but be aware that the service is not what you would expect at a Marriott hotel. My suggestion would be JW Marriott ( I was a guest there sevaral time ).
Nice aging hotel
My wife and two daughters stayed at the Marriott Cancun this past weekend. We did enjoy our stay tremendously. Check in was super easy. The hotel was clean and easy to navigate. It was a little older and in need of a facelift, but it appears that is happening in the next few weeks with a complete remodel. The service was great. Every employee we encountered were super friendly and helpful. I really look forward to revisiting the hotel once it is remodeled. We did get upgraded to a ocean front room which was fantastic and if you have the opportunity i would definitely suggest the oceanfront rooms. The hotel only has one pool that is quite large. We did spend some time there and it was never too crowded to enjoy. The beach access was great. Really easy to get to the beach and the beach side bar might be the best in Cancun. A little pricey but the views could not be beat.
Fees fees and more
If you like paying double for everything stay here. Make sure you ask for a receipt, they will not provide one and say “we have no record.” IF you hear “our system is down” be on alert for a scam. This place will rob you in fees. Also ADULTS ONLY is a false narrative.