LocationZona Hotelera Juanillo
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
Vacation in margaritaville resort
Enjoyed the experience here will highly recommend our ambassador Gabriel was available and very helpful will come again food was very good restaurant were great Plenty of pools and bars very friendly guest our server in the buffet Jessica was hilarious we really enjoyed here
Terrific resort with an awesome staff
Entertainment staff extremely friendly and engaging. They shared a lot of information on their culture and we loved hearing their stories. Fun workouts with Edgar and Justin Bieber, activities in the afternoon and dancing in the evenings with Adrian, Gaby, Jose (Yoyo) and Darlin. LOVE listening to Vidal sing. Shout out to Helen and Karen at the Punch Bar who took very good care of us...and especially Juana who always had a smile for our crazy group. Restaurants all had great food and service and we tried them all. Would love to come back!
Phenomenal Staff Made for a great trip
I recently returned from my second visit to Margaritaville in Cap Cana. We had another wonderful time. It was great to reconnect with staff friends from our last trip, and make some new friends. As we did last year, we ate in all of the restaurants at least once. Each one, the food was better than last year. Unfortunately, our favorite restaurant from last year, Asian, was not open the entire duration of our stay. There was a buffet set up one night outside. We were very pleased with that, but not the same. Our room had a beautiful view of the ocean, and a nice balcony to enjoy. We did have a few minor maintenance issues with our room, but nothing really that critical. Housekeeping does a wonderful job of keeping your room clean. You will need to request additional water in your room, because they only leave 2 or 3. Also skip the really loud in room coffee makers. They will wake the dead. The resort was not full, so it was easy to get a space at any of the 3 pools, or the beach, on the property. The beach was hit pretty hard with the hurricane a few months back, and there are plans to improve it some more in the near future. The pool has cabanas this year, which my wife loved. The pool is maintained very well, each morning. I am an early riser, so I was able to see how hard the staff was working each morning on this. One of the staff that I saw every morning was Emlio. Not only did he keep the main pool spotless, he checked on us daily, and made sure we had anything we needed while at the pool, such as an umbrella, or towels. If you are lucky enough to have Alondra as your server on the pool, your vacation will be even better. She is excellent at her job, and just about the sweetest person I've ever met in my time in the DR. Edgar was another person we met on our last trip. Edgar is a very hard working guy, yet always made a few minutes each day to see how we were doing. One thing I would like to see, is the music at the pool flow better. Resorts I've been to in the past, have a full time DJ. Margaritaville really needs a pool DJ. The nightly entertainment is the reason for my 4 star review. Last year there were shows in the theater each night. As far as I know, the theater was unused the duration of our stay. The live music last year was plentiful, and extremely good. Not the case this year. However, the resident singer they had while I was there this year, was extremely good. The rest was just not great, and way too loud to enjoy. The Compass bar is where we ended our night each night. This is a very nice, but underutilized bar, compared to last year. We went there because is was a nice, quiet place to have a nightcap drink. We were taken such good care of in the Compass Bar by Arelis, and Jenny. Jenny and I joked that we are both using Duolingo to try to learn each other's language. They were just great to us every night. Lastly, I think a sign with the day's activities, and times, would be very helpful. There is a Margaritaville app, but it isn't very user friendly, and the information on it, isn't very accurate. Overall, a great trip. There is still room for improvement. The staff here are the best I've seen, and I will be back to this resort for sure, because of them. Thank you Alondra, Emilo, Edgar, Jenny, and Arelis for making our trip a great one.
You can totally relax at Margaritaville Island reserves, and you feel like part of their family
Awesome entertainment food was very good. Service is out of this world and you feel part of the family and Justin Bieber, a great job of keeping you entertained and involved in activities. It’s our home away from home.
Margaritaville Cap Cana - Awesome 😎
Awesome resort such fun & friendly staff Justin Bieber yeah baby! Best all around water aerobics & game instructor ever! Made our vacation awesome. He’s the best!! Will miss him terribly! We had swim out rooms and loved our swim up bar - best vacation so far and we do one every year. Leaving tomorrow afternoon-so sad! Bands and resident singers were incredible. Massages were top quality. Restaurants had great food.