Resort Details
- BistroSelection of gourmet specialities. Open for dinner, only for adults (18+).
- Don JaumeSteakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
- El Mariachi LocoMexican cuisine and tequileria with an outdoor terrace. Open for dinner.
- FlavorsThe Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
- Il BotaccioItalian restaurant. Open for breakfast and lunch for Elegance Club guest.
- KabukiJapanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
- Mar HouseBeach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
- McJesticCasual restaurant offering fast-food specialties. Open for dinner.
- Various Lounges & BarsInternational & Premium selection
-Piano Bar-Lobby Bar
-Legends (Sportsbar)
-Theatre Bar
-Soothe (Swim up Bar)
-Lively (Swim up Bar)
-Haven (Beach Bar)
-Sky Lounge
Exclusive for Elegence Club
-Pure (Swim up Bar)
-Glee (Swim up Bar)
-Cheer(Swim up Bar)
-Infinity (Swim up Bar)-Moon Bar (Beach Area)-Soothe (Swim up Bar)
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf,Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf, Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- Water sports†
- Welcome drink†
- Wireless internet connection in public areas†
- Convention Centre†
- Meeting Facilities†
- Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)
† Fees may apply
- Children's pool †1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
- Children's program †Kids Club located in the Lobby building.
- Gym †Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
- Pool †Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
- Sauna †
- Teen programs †Teens Club located in the Lobby building.
- Theatre †Theatre for shows and entertainment. Day and night entertainment available.
- Water activities †Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
- Golf †Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
- Cancun City
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6731 reviews
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May 15, 2025A Fantastic Vacation and Experience for Everyone
Our experience at the Majestic Elegance Costa Mujeres far exceeded our expectation. We had some unique needs - a teenage daughter who uses a wheelchair, a younger child and a food allergy. These are a lot of unique factors to accommodate and the team at Majestic Elegance Costa Mujeres navigated it all. Carla greeted us upon arrival and was friendly and helpful throughout our stay. Our room was a swim out on the family side and it was spacious enough to accommodate my daughter's wheelchair. While there are no pool lifts, the staff are really helpful and kind. The facilities are quite wheelchair friendly with ramps and paths, including a fairly long boardwalk that takes you to the entrance of the beach. The restaurants were also spacious enough to accommodate her. The Kids Club at the resort is incredible because of the efforts, heart and genuine care of the staff members. I imagine all of them are amazing and our kids had the wonderful fortune of spending time with Diana, Alondra, Estraya (Star) and Amanda. They were true bright spots in our vacation. Our kids were so well cared for and had the best time. They make every moment fun by connecting with the kids and they go above and beyond for everyone they connect with. We've been home for 2 days and the kids have already asked for us to go back so they can go to the Kids Club again! Joy and Sebastian were also incredibly helpful in navigating my dietary needs. They met me for almost every meal, showing me what was safe, making recommendations and custom orders. The food was awesome, the resort itself was very clean and pools were well maintained. We loved that it was big enough, with lots of things to do, without being a mega resort. It really did strike the right balance. The service was also impeccable. All of the staff work super hard and we made sure to recognize that appropriately. Our only recommendation would be that the resort consider getting a quality beach wheelchair like some other resorts in that area to make it fully accessible for all guests. We hope to return for a future vacation and would 10 out of 10 recommend to anyone!
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May 15, 2025
Best vacationnnnnssssss
My experience here at the Majestic has been a wonderful time especially with Amanda giving me aerobics keep me healthy through the day been energized she has a great personality and a wonderful smile Isaiwho was our guy that took care of us getting the Cabanas I guess they call these the service was impeccable is always around when I needed them and I didn't even know he was there so we had such a good experience at the poolside my best time was the foam party when Amanda straight me down with phone and my wife thought it was so cute
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May 15, 2025
Amazing place and Amazing staff
My husband and I went for our 25th Anniversary and stayed from 4/27-5/7. We had so much fun and an excellent experience. Every staff member was super friendly and helpful. We had a few minor issues with wi-fi but any issue we had was resolved within a very short amount of time. There were a few people who stood out for us while we were there. Amado, our butler, was truly amazing and very patient with all of our questions and very attentive to all of our needs. He even went to our room when we were out and decorated for our anniversary! The 2 bartenders that were right outside our room in the pool, Jony and Enrique. Both of them were amazing, very friendly and enjoyed talking with us. (I think anyway LOL) Enrique's drink (he won a contest for the creation) was delicious (tasted like a pink starburst)! Giovani the Sous Chef at the French bistro and also supervisor for butler service is very professional and truly cared that we were happy and having a great time. Our favorite restaurant was IL Botaccio and we loved Adriana the supervisor there, as well as Marisol and Reyes, all of them were amazing and very attentive. And lastly we wanted to mention Liliana who was the hostess for the Flavours buffet as well as at the Mar is very sweet and was making me practice my Spanish when she asked "inside or outside" for seating, because I mentioned I wanted to learn. "Adentro o afuera" :)
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May 14, 2025
GREAT ENTERTAINMENT!!!
Entertainment team is FIRE! Jackie was so kind and always remembered our name. She was engaging and full of spirit! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 14, 2025
Amazing
Food is great. Pool is very nice. Jaime and Jackie on entertainment are great!! The rooms are very nice and accommodating. The bar and drinks are a step up in terms of liquor poured which is a plus. Overall great trip with family. Made a ton of new friends for life.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.