Embrace history and luxury at London Marriott Hotel County Hall, our 5-star hotel located in bustling South Bank, London. Our hotel is only steps away from the London Eye, Big Ben and the iconic Westminster Bridge. Occupying London?s?former County Hall, our historic hotel embodies London's quintessentially British spirit. Take in views of the Houses of Parliament, Big Ben and the London Eye from our historic and iconic hotel. Our guest rooms and suites feature luxury bedding, pristine marble bathrooms and complimentary Wi-Fi; reboot in our gym and relax at our 25-metre indoor pool. Dine at Gillray?s Steakhouse & Bar, where you'll find over 100 gins and locally sourced steaks from the artisan Browne?s butchers and enjoy award-winning Afternoon Tea in The Library. Dynamic business meetings and special events come to life at our London hotel, which boasts 7,071 square feet of elegant space. Find a quintessentially British experience inside London?s most photographed destination.

Property Information

Year Built: 1922
Last Renovation: 2016
Floors: 6
Nonsmoking rooms: 206
Suites: 14
Total rooms: 192
Total rooms and suites: 206

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3801 reviews
  • 5.0 star tripadvisor rating
    Brilliant location and family hotel

    Fantastic stay, welcoming and friendly staff, wonderful family room and views of Big Ben. Amazing breakfast and unbeatable family location. A big thanks to Darragh on the front desk for helping make my sons birthday special and also to the breakfast chef Nick and our waitress Ana Paula who made the birthday breakfast extra special with some pastry treats of Big Ben! We had a great time and will be back again.

    Feb 27, 2024
  • 2.0 star tripadvisor rating
    Honest review: Brilliant location, grey 4 star interiors

    First things first: location. Our room faced Big Ben, which was incredible. I've stayed at other hotels with Big Ben views like The Savoy. This one is closer. Inside though, I admit that the style is rather dated. It doesn't feel like a regal 5 star stay like The Savoy. It feels more like a random four star hotel. The hallways are grey, the rooms are grey...it was all just...grey. I feel like a refurb is in order - perhaps it's in the works? Otherwise, I think for the price there are some truly fabulous London hotels that you feel like absolute royalty in when you stay. When I think 5 star I think The Dorchester, Claridges, the Lanesborough, and even One Aldwych. It's hard to compete with these titans understandably, and I hoped for more. The staff are all very kind, and seem to enjoy working there. Kind smiles, helpful service, there was a sweet lady at the front desk Bergit, and equally at breakfast Sanda, who made us feel warm and welcome.

    Feb 27, 2024
  • 1.0 star tripadvisor rating
    A Disappointing Experience at London Marriott Hotel County Hall: Failing the Ambassador Elite Expectations

    I recently had the unfortunate experience of staying at the London Marriott Hotel County Hall, a reputed 5-star luxury hotel, as an ambassador elite member of the hotel's membership program. Regrettably, my stay fell far short of the expectations associated with such a prestigious establishment, leaving me deeply dissatisfied. Firstly, after a long drive from Heathrow Airport, we were greeted by an unwelcoming concierge who directed us to park our car away from the main entrance without offering assistance with unloading our luggage. This lack of consideration for our needs was disheartening and set a disappointing tone for the rest of our stay. Furthermore, the concierge failed to inquire about whether we were staying at the hotel or had dining plans, further highlighting a lack of attentiveness and personalized service. On a positive note, I must acknowledge the helpfulness of the bellboy who promptly assisted us with unloading our luggage and escorting it to our room. His friendly and efficient service offered a glimmer of hope amidst an otherwise disappointing experience. Unfortunately, my upgrade request was abruptly declined at the last minute, leaving me without the enhanced accommodations I had hoped for. This refusal was particularly frustrating as it left me with no alternative options or the ability to make other arrangements. As an ambassador elite member, I expected to receive priority treatment and the opportunity to enjoy the benefits of my membership. The hotel's failure to honor my upgrade request demonstrated a lack of appreciation for loyal guests. Furthermore, the staff at the front desk during check-in displayed a concerning level of impoliteness. Their inquiry about whether I had used points to redeem our stay or paid with money made me feel uncomfortable and questioned my decision to utilize my membership points. When I inquired about the availability of a suite, I was informed that one was available, but only if I stayed for four nights instead of the three nights I had originally booked. This response was dismissive and discouraging, further eroding my confidence in the hotel's commitment to providing a superior guest experience. However, I must acknowledge the friendly and helpful service provided by Japveer during our check-out process, which offered a glimmer of professionalism amidst the overall disappointing experience. To compound matters, the discovery of someone else's old plaster (bandage) stuck to the hotel bath towel was both unsettling and unacceptable. It not only compromised the hotel's commitment to cleanliness but also left me feeling disgusted and violated. In a luxury hotel of this caliber, such a lapse in attention to detail is completely unacceptable. Additionally, the hotel failed to fulfill several services as advertised on its website, notably the evening turndown service. The absence of this promised amenity further exemplified the hotel's inability to deliver on its commitments and added to the overall disappointment of the stay. As an ambassador elite member, I have had the opportunity to experience other hotel membership programs, such as Hilton Honors and World of Hyatt, where I hold diamond and globalist memberships respectively. Regrettably, the service I received as an ambassador elite member of Marriott Bonvoy paled in comparison. One notable example is the absence of a welcome letter, which is a standard gesture of acknowledgment and appreciation offered by other loyalty programs. In conclusion, my stay at the London Marriott Hotel County Hall was an immense disappointment, failing to meet even the most basic expectations of a luxury hotel. The unwelcoming concierge, the denial of my upgrade request, impolite staff at the front desk, the unsettling discovery of someone else's plaster on the bath towel, the unfulfilled services as advertised, and the noticeable discrepancy in service compared to other hotel membership programs collectively created a profoundly unsatisfactory experience. I would caution fellow travelers and Marriott Bonvoy members to carefully consider their options and explore alternative accommodations that consistently deliver on their promises of exceptional service.

    Feb 24, 2024
  • 4.0 star tripadvisor rating
    Very nice but could be better for the price we paid

    We had a nice stay and it’s a very nice hotel close to the main attractions. There is nothing to do for kids in this hotel but fir us wasn’t an issue because our kids were just happy to use the pool. Pool is heated but for me it was still to cold to get in. Gym very basic and the size of a large room. No squat machine, 1 bench and very tired looking dumbbells and barbells but I guess better that than nothing! I was surprised how boring it was in lobby. No music or piano playing. The atmosphere just wasn’t inviting at all. However all employers are very friendly and hard working. The service in this hotel is Definately one of the best we had. We would prefer buffet breakfast in the morning instead of the menu but we still managed to eat there good. Also, I found it odd being in 5* hotel and seating on the worn down sofa in breakfast area with holes We paid £630 for a one bedroom for 4people and it was ok but from the experience I got, I wouldn’t pay more than £450. Unfortunately I will not come back because I really don’t think I get good value for money but that’s just from my experience.

    Feb 23, 2024
  • 5.0 star tripadvisor rating
    Fantastic stay in great location

    What an absolutely fantastic stay! We visited for my daughter’s 13 birthday and the welcome and service could not have been better and made the trip truly memorable. Harsha met us at the front desk and gave a fantastic welcome. She was so engaging and we immediately felt special. This feeling was subsequently added to when she arrived at our room with roses, chocolate desert and a HANDWRITTEN birthday card for my daughter. I thought the days of putting an actual pen to actual paper had long since gone, and it was a lovely touch. Everything about our stay was perfect. I would recommend an executive room where possible as the M Club is totally worth it. I’d like to thank all the staff for their fantastic service, but must give a special mention to Harsha who was probably the best front of house I have ever been lucky enough to encounter. Thank you.

    Feb 20, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319