General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3650 reviews
Barry is the best
Barry at the front door is the best. He made our experience better than I could’ve asked. Anything we needed he went out of his way to make happen. Even calling the best cab for us when we needed to get to the airport.
Excellent service and Stay
We stayed at the hotel for 4 nights and had wonderful service and a beautiful room. We cannot thank Silver enough for helping us before and during our trip. She was just wonderful. We also had wonderful service in all of the dinning venues from Barry,Sanjana,Dwisa,Marcella and Allan K. This hoel really goes above and beyond for there guest.
What a great stay!
First of all, I would like to say that this hotel has a wonderful atmosphere! Very friendly service and very comfortable rooms equipped with everything I needed. Also, I'd like to thank Michael for his great help during one of my three nights - such a nice man! Very professional and understanding. It's nice that during the night you can come and talk to someone - just like that, for no reason. After such a nice stay, I will definitely come back here. Thank you!
Great location in London
We returned after 5 years after a wonderful experience the last time. It is not the same now.. We had to wait an hour for our 2 bags after being told at check-in they would be right up. After calling twice to see where they were we decided to go and get them ourselves. (Another man was doing the same). Was told one of the bellman was on break. The last time we were greeted as soon as you walked up the hotel stairs. It is not that way now, bearly eye contact with guests. We called for an ice and bucket and was told it would be right up.. never came 4 hours later. Had to call again. We needed ice as the refrigerators in room were not cooling. There is no dedicated concierge desk now, it is a Flower shop area. The front desk does that now ..but some are not as knowledgeable, we asked how to get to Windsor on the train and she did not know exactly. Breakfast in Gillray's was wonderful. Waitress Sanda is outstanding. The M lounge is still very nice to go to after a long day of touring. Lounge waiter Neto was outstanding.
Best hotel I have stayed at in London!
This is probably the best hotel I have stayed at in London. The building is beautiful and the location is ideal for tourists. I let the hotel know in advance that it was a special birthday trip for a family member, and they had set up a bottle and a beautiful dessert in the room ahead of time. We had a view of Big Ben and Thames, and it was magical to wake up to the view. We had access to the lounge for breakfast and evening drinks/hors d'oeuvres and it was the perfect menu and amount of food. Breakfast portions were huge and we found that 2 hot items shared among 3 adults was perfect. Evening food items were filling, and on days when we had a late or large lunch, we found them to be sufficient to replace dinner. Every member of the staff we encountered was so nice and personable. Oksana in the lounge really stood out as someone who was especially friendly and was very helpful. We have stayed at at least 10 different hotels in Marriott over time, and I will be recommending this one to any future London visitors.