Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18104 reviews
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Jan 26, 2026Above-and-Beyond Hospitality from Start to Finish
My wife and I stayed at Live Aqua in August 2025 to celebrate our anniversary, and the experience was truly beyond our expectations. The resort offers an excellent selection of restaurants, but the breakfast buffet at Siete quickly became our favourite—it was consistently outstanding. What really set this stay apart, though, was the staff. Everyone was incredibly attentive, welcoming, and genuinely accommodating. My wife has dietary restrictions, and not once did she feel like she was missing out. The team takes dietary needs seriously and handled everything with care and confidence. When we had a small mix-up at Hidden Garden early in our stay, we were promptly connected with Belen, a manager overseeing several of the restaurants. She went above and beyond, personally arranging reservations for the remainder of our trip and ensuring everything was seamless. Through those reservations, we met Mario, who took exceptional care of us at Varenna for multiple lunches and dinners. He was also kind enough to spend time chatting with us at MB, which made the experience feel even more personal and memorable. On our final night, we decided to return to Hidden Garden, where we were warmly greeted by Belen and the head chef. Throughout our stay, our meals were often decorated with thoughtful anniversary touches, which made us feel genuinely celebrated. The bar has been set very high by Live Aqua, and we cannot wait to return. This was an unforgettable anniversary, and we would recommend this resort without hesitation.
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Jan 25, 2026
Cooking class
Pablo did a great job with sushi & archery! Highly recommend cooking class, so much fun. Among with other activities provided at the resort
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Jan 24, 2026
Less than 24 hours and left feeling like a goddess
We only stayed one night and I was blown away with the hotel, it’s facilities, the location, the service from the VIP team especially the private butlers Eladio & Isaias. Only had time for room service food which was amazing and we went to the spa after check out and had the best scrub then 4 hand massage. We did not have time to try the spa but saw it and I already know I will be returning back here in the very near future and next time I want to try the activities, restaurants and the gym. An amazing looking gym. We were literally there for less than 24 hours and left there feeling like a goddess. Thank you so much to Eladio & Isaias and the whole team at Aqua Live. Also the staff I had spoke to in that time, many had worked there for 7 years which is a very good sign. I really don’t think you can get this level of customer service without really looking after your staff. It’s a 100 percent - I will return - from us.
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Jan 24, 2026
Love Aqua amazing food
Chef William at MB is so talented and a real sweetheart! He made our trip so memorable!!
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Jan 24, 2026
Consistently high standards
Recently returned from my 12th trip here. Besides the excellent accommodations, food, ocean and beverages, the main thing that keeps us coming back is the PEOPLE. You will not meet a harder-working, more pleasant or accommodating team that the Live Aqua crew! Starts with Aldo before you even get there, who insures everything is covered for our arrival. On to the Aqua Club, where Daniel rules during the day & Guillermo in the evenings, treating everyone like family. Shout-out to the best butler/friends ever: Romero and Stephany, who go above and beyond and worked so hard for our group of 10 ladies. Flavio is the ABSOLUTE best in the pool area, and his entire staff (including Demien) excels at making the experience special. Don't miss Porfi at the hamburger stand; do those burgers taste even better because you can look out at paradise while enjoying them?!? All the pool servers are great, but I wanted to bring Alexandra home, Ali you are the warmest, most sweet person ever! Consistent quality across all areas of the resort will keep us coming back for years to come. Well done with the work culture, Alfredo Santamaria!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed