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Customer Ratings & Reviews
TripAdvisor Traveler Rating1001 reviews
The accommodations are lovely but Solani once again, is a shining star representing your organization - friendly & welcoming, yet professional, with attention to detail. As someone in the service industry, I am encouraged & spurred on, when Delta shares with me, a complimentary customer comment - so please let Solani know of my high regard for her, and inform her supervisor of what an asset she is to the team.
Great hotel and bar in downtown Denver
This was an incredibly cute boutique hotel that had supreme service, excellent food, and above all some of the best craft cocktail drinks I’ve ever had! In fact, while this hotel is known for the rooftop bar, the real gem here is the Lobbyist. This is the lobby bar, and where we found bartender Scotty! I have been a fan of fruity craft cocktails, even before Carrie made them popular almost 25 years ago on Sex and the City. My business colleagues and I actually changed around our plans for the rest of the week to make sure we had time to hang out with Scotty at least a few more times before the end of our stay. Why, you ask? I have never seen a bartender that could simultaneously handle and talk to the large amount of customers at the bar, all while mixing up some of the most delicious and complicated concoctions I’ve ever seen. In fact, I was so impressed with Scotty’s prowess I ended up moving my seat so I could sit right in front of him and watch him. This led to him asking me more questions about what I liked and what my favorites were so he could really dial-in to something that would be incredible. I let him know yellow chartreuse, and fruits were my favorite, and he proceeded to make me a few drinks off the menu that were his specials. This is the type of one on one service that you don’t find very often and - with a lovely personality to match! My colleagues and I were delighted, and will make sure the next time we are in Denver we will return so we can experience the magic that was Scotty and his Mixology amazingness! Cannot recommend highly enough. Thank you, Scotty!
Give options to extend check-out, NOT charge for a full night to store luggage.
Marriott & the hotel manager responded to the email right away but did nothing to resolve the problem. I never had any issues with Marriott so far until my stay at Le Meridien in Downtown Denver, CO. The front desk staff should be knowledgeable on how asking for extension for the next day works, instead of telling guests to book a completely new reservation just to stay for a few more HOURS esp when other hotels can accommodate that or temporarily place my luggage in storage. Too bad I fell for it, so I had to pay another day’s worth of reservation to keep my luggage in a room that I didn’t even touch the next day. I also could not check out of the mobile app and when the same front desk person checked me out of the hotel the next day, she told me they HAD to wait until MIDNIGHT to check me out and the hotel bill did not officially check me out of the room until past 2PM PST the next day. She would have known that I should have only been prorated for the extension and not have to pay a full night, because she could not check me out of the room until after midnight. If I would have known that, I would have had a homeless person stay in that room until check-out time the next day since it was paid for without anyone using that room. There are too many hotel options to have one give me issues and I have never had this problem with other Marriott brands/hotels and definitely not the other competitor brands either, so I am disappointed that I was just ignored about this issue and that I was misled into thinking I needed to book another night for a room that I only used as storage for a few more hours after my initial reservation. I will definitely never stay at this hotel again. The basic rooms are also small, so it’s perfect for storage & want the basic options. The food portions & options at Corrine are small too. The rooftop bar is great but most of it is covered by the taller Hyatt hotel across the street. There are too many hotel options in this area, so now I know to avoid this one next time.
Fantastic stay. Wonderful staff. Beautiful accommodations
All of the staff is super friendly and accommodating. When checking out, even at 430am, Allene and Leetesha were fantastic. They were very helpful and put a smile on my face. You can tell they take pride in the hotel and also make sure the guests are well taken care of.
A cut above the rest!
I am quite the home-body, but the staff here are so friendly and accommodating! I woke up in the middle of one of my nights during my stay in dire need of water, and the staff were so quick and eager to help! Another instance, an employee named Arne was so kind and informative when I asked for suggestions on local spots to check out. Other establishments could most definitely take notes on the level of customer service provided here! Big thank you to the staff.