Experience a transformative stay at JW Marriott? Phoenix Desert Ridge Resort & Spa, a AAA 4-Diamond gem. Whether you're in North Phoenix, AZ for a family getaway, a productivity-boosting business conference, a romantic retreat or a special occasion, our five-star luxury hotel promises to create unforgettable memories. Nestled within the serene beauty of Arizona's Sonoran Desert, we offer a wide range of exceptional experiences. For sports enthusiasts, we boast one of Phoenix's premier pickleball facilities, with 17 courts, a fully stocked pro shop and certified instruction. Our spectacular pool area features five pools, a relaxing lazy river, luxurious cabana cottages and pool suites. Golf aficionados can tee off on two championship courses, complete with PGA professional instructors, tournament play and club fittings. Escape to this luxury desert oasis in Phoenix, AZ, where breathtaking views, personalized service and cutting-edge amenities will captivate your spirit like no other resort can.

Property Information

Year Built: 2002
Last Renovation: 2022
Floors: 6
Nonsmoking rooms: 950
Suites: 81
Total rooms: 869
Total rooms and suites: 950

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory hotel-imposed fee of $55.00 plus tax per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the guest an estimate of additional fees they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum of 2 pets allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3408 reviews
  • 5.0 star tripadvisor rating
    ❤️❤️❤️❤️❤️

    Exquisite 3 night stay in Room 3252 from May 16-19, 2024. Wonderful property for families. The lazy river is a blast for kids. Room was very good size with large bathroom and very spacious balcony. The Marriott beds are like sleeping on a cloud. The Griffin Club staff was excellent. Their food and beverage service was top notch. We will stay again. My 9 year old son declared that it’s his second favorite hotel after the Fairmont Whistler. The grounds are stunning and we loved feeling like we were tucked in a luxury oasis for our 3 days. Thank you, JW Marriott Desert Springs. Paul, Erin & Brooks S

    May 19, 2024
  • 4.0 star tripadvisor rating
    Close to High End Family Resort

    The property is gorgeous. The pools and water park were a blast for both kids and adults. The food was pretty good. We were hosting my wife’s 40th birthday, so there were 25 of us. We rented a suite with a huge patio that had seating for nearly 20 people. We brought in Mexican food and our own bar and had a fabulous birthday party. At night, they had live music outside the lobby bar. It was a wonderful weekend. The only downside is the service did not match the quality of the resort and grounds. Caveat - we typically do the Four Seasons so our bar is high. As an example, the suite had a bedroom with a king and a living room with a pull out. We booked for my wife, my kids and me. We arrived at 1000 pm. The pull out was not made up. A true five star resort has the pull out made up or asks in advance. My wife called and asked them to come make up the bed. Response “we don’t make up the pull out - sheets in the closet.” Not a big deal but immediately clued us in that service was not five star service. Another example: we spent $400 on reserved pool lounge chairs. We ordered a pile of food and drink. They were happy to sell us the food and drink but nobody would pick up the empties. I finally started stacking them in the walkway so they had no choice. Again, the service was fine but it was far from exceptional. If I was the GM, I would bring in a consultant to emphasize five star service. All that said, for families, this is a lovely resort with entertainment for everybody. Clean and beautiful. I gave it four stars because I love top notch Four Seasons type service and am willing to pay for it. My true rating of this resort is 4.5 stars. By the way, we have taken our kids to a Disney resort. This was far better. You couldn’t get me back to a Disney resort. I would happily come back here . . . while wishing I was at a higher end resort. First world problems.

    May 05, 2024
  • 3.0 star tripadvisor rating
    violent guests at the pool were allowed to stay.

    This resort needs to really get control of the crowd at the pool. A physical fight broke out between two grown men on May 4th at the lazy river over a raft as there are not enough rafts to accommodate the guests. One of them men was clearly the instigator/aggressor and should have been kicked out of the pool. I genuinely felt unsafe sitting next to him at the pool given his extreme level of emotionally instability and action to violence. Security was called and essentially did literally nothing and allowed this drunk violent man to remain at the pool. We left the pool as it felt unsafe. Marriott needs to get more rafts and to have zero tolerance for intoxicated violent guests if they want this to be a family resort. Regarding the spa. It was nice enough n it The spa had a group of 11 women and another group of 8 and then a few smaller groups so there were about 25 women crammed in the relaxation room and talking loudly. Then a big group of them were also very rowdy in the steam room. The spa should have warned me of this large loud group and given me the opportunity to book a different day or time. Service at Tia Carmen was awful. Food was average. Food was great at kembara. Overall the resort feels like a conference type of hotel and not really luxury. It is nice but just sort of meh in some places. They have pumped a lot of money into the fire pit area and lawn which was nice. The showers are tiny in the standard rooms. The lounge for Marriott members is nice and had a good selection of food. We did enjoy the fire pits and live music as well as the Crystal sound bowl healing and body scrub making. The lawn games were also a lot of fun. The singer on May 3rd was phenomenal.

    May 05, 2024
  • 4.0 star tripadvisor rating
    Good but not great.

    I was expecting more based upon my experiences staying at other resorts. There was a lack of attention to detail. The resort is huge. It’s at least a 10 min walk to get from your room to the front desk. The restaurants were good but very expensive for what they offered. Breakfast though was delicious and memorable. Beds were comfortable. However, new pillows are needed. The bathroom was ok. The shower stall was very small and cramped. I liked that there was a low motion sensor light that turned on when you entered the bathroom. I also liked that there were robes in the closet. With regard to parking, there is a high fee to park each day. We called the valet to bring our car out before we left the room. At first they didn’t answer. When they finally did, they forgot to get our car. The first night we were there we were told that the water would be shut off throughout the resort at 11pm for a few hours and that no one could use the toilets or showers. Also, it is important to note that the lazy river and the slides shut down around 4pm.

    Apr 30, 2024
  • 2.0 star tripadvisor rating
    Aquatic wonderland but overpriced and mediocre

    My family and I stayed here in room 3502 (a "Suite, 1 King Bed with Sofa bed, balcony") for one night in April 2024. Rating: 5/10 Positives: • The pools, lazy river, and waterslides make for a thoroughly enjoyable aquatic wonderland, although I could see the utility of these features being limited by the season (too hot in the summer, too cold in the winter) • The quality of the pool and room service food and drink was on point although overpriced (see below). If I am going to pay $28 for a margarita (not including service charge), I'm glad to at least report that it was delicious! • Very friendly and helpful staff Negatives: • The prices for food and drink via pool or room service would be expensive even for a five star resort, let alone for a four star resort. The attentiveness of the servers at the pool was decent but certainly not commensurate with the prices on the menu. During two daytimes parked at the pool, I don't think I observed anyone come around and collect empty glasses. • This resort seems to have employed a typical accoutrement of hotels in its class or lower: an air conditioning motion sensor. While admirable energy savers in the daytime, these mechanisms can ruin your sleep when they cause you to wake up to a warm and stuffy room. Just wake up, walk around a bit, reactivate the air conditioning, and go back to sleep until it turns off again. Is that fair to ask of guests paying a $1200+ nightly rate? • Our suite included a rather boneheaded feature whereby the overhead entryway lights were also on a motion sensor. So when you wake up to use the bathroom or to reactivate the air conditioner, you can also expect the overheads to turn on which may then wake up everybody who's sleeping. • The motion-based air conditioning and lights notwithstanding, my wife and I found the bed uncomfortable, serving as icing on the cake for a poor night's sleep • We were dismayed to discover that despite offering three waterslides, there really was no waterslide geared for small children. My wife and I tested the slides on offer and while we thoroughly enjoyed them, none were good fits for our four year old or risk-averse eight year old. • On Saturday night, very loud music (possibly karaoke from somewhere inside the resort) was pumped to speakers in the front of the resort – which our room faced. The result was very unwelcome noise rattling the seemingly single paned windows of our room until 10pm. • When it was time to put our son to bed, we were disappointed to pull out the sofa bed and find that it was not already made up, necessitating a request to housekeeping for sheets • The solution in the room for streaming our own content wirelessly was limited to Netflix which was extremely slow once connected. The other option on offer was to plug a device into an "HDMI puck" – seriously, who travels with an HDMI adapter for their phone or tablet? Do better JW.

    Apr 23, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319