A transformative stay awaits at the newly revitalized AAA 4-Diamond JW Marriott® Phoenix Desert Ridge Resort & Spa. Immersed in the vibrant serenity of the Sonoran Desert, awe-inspiring vistas, bespoke service, state-of-the-art facilities and extraordinary amenities, a grand destination with a unique sense of place is revealed, connecting every element of luxury to nurture the spirit in a way no other resort can. Whether visiting Phoenix for an unforgettable family vacation, productivity-boosting business meeting, romantic getaway or special event, exceptional moments worth remembering await.

Property Information

Year Built: 2002
Last Renovation: 2022
Floors: 6
Nonsmoking rooms: 950
Suites: 81
Total rooms: 869
Total rooms and suites: 950

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A mandatory Resort fee of $ 45.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Work on the pool complex will be underway September 22, 2022 – Spring 2023. During this time the lazy river and slide will be unavailable. All other pools and Just a Splash Bar & Grill will be fully-opened. Work will be limited to the lazy river and back of pool complex, with privacy walls set up to conceal work areas. Guests may experience some noise during this time.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum of 2 pets allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3333 reviews
  • 3.0 star tripadvisor rating
    Not worth it on your own dime

    We thought it would be fun to stay at a resort for a couple days when our plans to stay with friends over new year's weekend fell through. We booked through Costco and got something resembling a deal, but still in the neighborhood of $500+ per night for a basic double-queen room. The bathroom was gigantic and there was a small divan that worked for the smaller kid to sleep on, but otherwise not especially interesting, and a long hike from everything. Breakfast was a disaster--only one restaurant and the Starbucks is open, and the restaurant is at half capacity because the outdoors is closed. No one told us to make a reservation, so it was an hour for the expensive buffet or a 35 minute Starbucks line. There were people everywhere, half of the pool/gardens are under construction (resulting in every surface being covered by pool chairs), and there's nowhere to just take a nice outdoor walk before you hit the golf course. If you want a feeling of space or just to enjoy the desert, no luck. On the positive side, the staff was unfailingly positive, our dinner at Roy's was great, and the soundproofing is sufficient we heard not a peep of New Year's madness. When leaving we find out we still owe money because parking--in the desert in the middle of nowhere where nothing else charges for parking--is $23 a night, it's not included, and you can't use the Costco credit to cover it. And then another $19 charge randomly showed up on our card I can't be bothered to fight over. The whole thing left a bad taste in my mouth. It wasn't a good deal even at our discount, and if I were paying full freight for a luxury experience, I would have been considerably disappointed.

    Jan 15, 2023
  • 5.0 star tripadvisor rating
    True example of excellent hospitality!

    Recently my husband had work that brought him to Phoenix. The high class & attention to detail encourage us to extend our business stay and choose the JW at Dessert Ridge every time we visit Phoenix. Working in a hotel is demanding & you are interacting with guest all the time - but that did not stop this team - they are accommodating, helpful, happy and so considerate. Their was a brief mention of our Annv to the front desk when we checked in. On our 2nd night of this stay, we walked into our room, just as the sun was setting, and we were greeted with a decorated room of roses, rose petals, wine & chocolates and handwritten note. It was so beautiful! Matt & the dining staff & room service team get an A++++ I snapped a photo of their amazing work & emailed Matt the next day to thank him. Then, 2 nights later, room service brought us my photo, printed & framed & more wine & chocolates! And another hand written note, signed by the staff! Way above & beyond! So special! We will never forget it. Thank you for making it our home away from home! The fire pits were truly a highlight for us to sit around & relax at night in the common areas. So inviting and staff wiling to get you anything to make your stay more comfortable. The instructors for Yoga & Aqua Fitness were are all very knowledgeable and wiling to help you. We tried our hands at the Pickleball courts on the resort and never laughed so much. We are hooked on playing more! The rooms & all public areas are always clean and well maintained. I felt safe & secure walking anywhere on the grounds. We also love the location of being able to walk to multiple stores (grocery, liquor, clothes shops, restaurants & bars) at High Street or Dessert Ridge. We also hiked many beautiful trails filled with Desert Cactus & Desert Trees that were within 30 minute drive or less of the hotel. Some of the Saguaro cactus were over 100 years old.

    Jan 09, 2023
  • 3.0 star tripadvisor rating
    Flatbread wasn’t flat

    The hotel is basically nice but the restaurants have something to be desired. Only one open for lunch. Nothing special. The bar downstairs advertised flatbread but it wasn’t flat, more a raised dough pizza type thing. We opted for housekeeping but didn’t seem to get a full set of towels every day. The acoustics in our conference rooms were so bad I couldn’t understand the speakers. The hotel is in desert ridge and far away from everything. The spa was nice

    Jan 07, 2023
  • 5.0 star tripadvisor rating
    Amazing stay and service

    We had an amazing time at the resort. The property was beautiful and the food was delicious. Tia Carmen has a fantastic, but expensive breakfast. The room service also has great food. Matthew Miller, head of room service, had amazing recommendations and made our trip unforgettable. We will be coming back. Other details: - the hotel is close to a lot of shopping, restaurants, and things to do. - the wifi is great. Both in the room and in the pool area - the parking is close to the rooms - they had beautiful Christmas decorations

    Dec 20, 2022
  • 4.0 star tripadvisor rating
    Elegant, enjoyable, hotel- somewhat out of the way

    My second time staying at this hotel. It's a large, corporate hotel, but elegant and well appointed, with lovely grounds and plenty of outdoor heated pools. Rooms are large and comfortable with lots of amenities. The restaurants at the hotel (Tia Carmen, Roy) are spectacular, if a tad expensive. My only concern is that the hotel is somewhat isolated. Cabs/Ubers are required to get just about anywhere. Though that is often the case in Phoenix.

    Dec 18, 2022
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319