Make your Florida escape an extraordinary one at JW Marriott Orlando, Grande Lakes. Located on a lush, 500-acre property, our resort is the ideal base for those wishing to explore the Orlando area - or for sunny family vacations. Experience our new Grande Lakes Water Park featuring a lazy river, Headwaters Slide Tower with three waterslides, restful lagoons, and luxury cabanas, or try our challenging 18-hole golf course, designed by PGA legend Greg Norman. Stretch out in modern rooms offering luxury bedding, marble bathrooms, 65-inch HDTVs, and sweeping views of the resort. Select from several enticing in-house dining options, from Italian fare at Primo to a farm-to-table menu and craft beer at Whisper Creek Farm. Take advantage of our resort's excellent location to explore gorgeous central Florida. JW Marriott Orlando, Grande Lakes provides an exceptional experience that you and your family will never forget.

Property Information

Year Built: 2003
Last Renovation: 2022
Floors: 26
Nonsmoking rooms: 1010
Suites: 60
Total rooms: 950
Total rooms and suites: 1010


Resort Details


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Hotel Advisories

Advisory A mandatory Resort fee of $48 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $32 (plus tax) and/or a self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed fee of $35.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum of 2 pets allowed; maximum weight per pet is 40 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3976 reviews
  • 5.0 star tripadvisor rating
    Outstanding staff

    I give it a 5 star only because of the employees, the service from the front desk , Katie an Trisha who went to food service were great , Reda the food an beverage manager was fantastic, Noel the server for breakfast an Omar the chef couldn’t do enough for you , Sharon at the restaurant kitchen was so nice to to us specially to my grandkids, at the pool bar , great food an amazing service from danielll , Raffy an Richardo , my only fault with this hotel is they let pets in it , a new rule they never allowed it before but the complex manager has a dog so they let them in but I wish he was sleeping in my room an listening to the dogs barking. That’s the only fault

    Jun 01, 2023
  • 5.0 star tripadvisor rating

    Bobby and Jerry , we’re fantastic at Primo. We didn’t make reservations so we took a seat at the bar. They were very helpful in our meal choices and we tried “they’re” person drink creations that were great. They made our dinner experience wonderful . And the food was superb!

    May 25, 2023
  • 1.0 star tripadvisor rating
    Crappy Room Service

    My friends stayed at this hotel the weekend of May 20, 2023. It was a weekend get away for their 20th anniversary. I wanted to do something nice for them so I ordered them chocolate covered strawberries. I spoke to an operator on the phone by the name of Sara. She told me the strawberries were around $48 and change. I told her I’d like to purchase them for my friends so she had someone from room service email me a credit card authorization form. I filled it out and submitted it to them. This took place around 2-3 in the afternoon on may 19 which was their check in day. Later that evening I got a $160 charge on my credit card so I called my friend and asked if she received the strawberries and she said she did not. I had her call the hotel and they said they would be delivered in 24hour. I also called the hotel myself to see what the $160 charge was for. They said it was just a hold on my credit card and would be released in a few days. At this point I am just thinking to myself why is it so complicated just to get some room service to my friends. My friends advised me they would let me know on Saturday if the strawberries had arrived. Around 4pm they told me they had received nothing, so I called the hotel back. I said i tried buying room service for my friends and they didn’t receive it, then you put $160 hold on my card so if you can’t deliver the room service in the next few minutes I want to cancel my order. She put me on hold and when she got back on the phone advised there would be no charges to my credit card and they would still deliver the strawberries. Well it’s now Sunday morning, check out day and no strawberries were delivered. This should be a simple task for the Marriotts flagship brand which is supposed to be a luxury hotel and they couldn’t even deliver a simple room service request. I know next time I’m visiting Orlando, this is one hotel I will not be staying at.

    May 21, 2023
  • 5.0 star tripadvisor rating
    Great Hotel with wonderful pools and waterpark....close to Disney & Universal

    So fun!!! What a pool area for families and adults. We were going to Disney with friends but wanted to enjoy pool time too. We normally stay at The Four Seasons Orlando. The water slides at this property were so fun. Our daughter who is 11 had a blast. It's try and get umbrella's. The cabana's are not private, your exposed. Very cool cabana's but they are not private at all. The lazy river is really fun. The food at this hotel is TOP NOTCH! Make reservations....just do it. Nothing will ever be available. If your going to Universal or Seaworld this is a great location. If your going to Magic Kingdom or Animal Kingdom I would stay closer to those parks. Your too far away. Grand Lake is very nice, I highly recommend. The self parking is pricey and a far walk. Keep that in mind if you have a lot of luggage. Drop your bags off first. Rooms are very clean and the staff is lovely. Updated technology too. The GYM is very very nice and shares with the RITZ. It's a great gym.

    May 15, 2023
  • 3.0 star tripadvisor rating
    Falls short

    Could be perfect if carpets were clean. Switched to here after had a little mold in my room vents in ritz. To JD in the same property two days after checking into ritz. The room is clean, better than I expected to be honest. But like is the norm at “4-5” star hotels in the states, carpets are unclean, dusty air, for those sensitive to allergies like me it’s rough, nose currently on fire from the dust but it’s expected. Such is the price of the convenience of a hotel I guess, even if it’s 400 per night and 1000 per night next door at the ritz. The air in the room at ritz was a lot better admittedly for 1k per night. But it’s a gamble with these hotels in the states, as one of my worst dust/mold/ allergy experiences in a hotel was at the ritz fort lauderdalea while paying 800 per night Everything else on the property is nice, the kids play room could be better, the restaurants can’t cater to my allium allergy as expected anyway even their so called recommended for Michelin star restaurant primo, where the waitress said all their sauces are pre-made and they can’t make from scratch, but there’s ritz knife and spoon next door to cater to anything if you have a reservation, if not then such is such. Room cleaner than JD Marriott at Disney which had moldy bathroom. Overall gets a 3/5 for average mostly because of the price at 400 is still high, but on the bright side much more worth it to stay here and eat at ritz than to stay at ritz who’s cleaning is almost similar, only thing different you’re getting in your ritz room for double the price is turn down service which you don’t get here. JD at Disney wins compared to this JD one for having a really good kids area even better than ritz here.

    May 12, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319