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Customer Ratings & Reviews
TripAdvisor Traveler Rating3976 reviews
I give it a 5 star only because of the employees, the service from the front desk , Katie an Trisha who went to food service were great , Reda the food an beverage manager was fantastic, Noel the server for breakfast an Omar the chef couldn’t do enough for you , Sharon at the restaurant kitchen was so nice to to us specially to my grandkids, at the pool bar , great food an amazing service from danielll , Raffy an Richardo , my only fault with this hotel is they let pets in it , a new rule they never allowed it before but the complex manager has a dog so they let them in but I wish he was sleeping in my room an listening to the dogs barking. That’s the only fault
Bobby and Jerry , we’re fantastic at Primo. We didn’t make reservations so we took a seat at the bar. They were very helpful in our meal choices and we tried “they’re” person drink creations that were great. They made our dinner experience wonderful . And the food was superb!
Crappy Room Service
My friends stayed at this hotel the weekend of May 20, 2023. It was a weekend get away for their 20th anniversary. I wanted to do something nice for them so I ordered them chocolate covered strawberries. I spoke to an operator on the phone by the name of Sara. She told me the strawberries were around $48 and change. I told her I’d like to purchase them for my friends so she had someone from room service email me a credit card authorization form. I filled it out and submitted it to them. This took place around 2-3 in the afternoon on may 19 which was their check in day. Later that evening I got a $160 charge on my credit card so I called my friend and asked if she received the strawberries and she said she did not. I had her call the hotel and they said they would be delivered in 24hour. I also called the hotel myself to see what the $160 charge was for. They said it was just a hold on my credit card and would be released in a few days. At this point I am just thinking to myself why is it so complicated just to get some room service to my friends. My friends advised me they would let me know on Saturday if the strawberries had arrived. Around 4pm they told me they had received nothing, so I called the hotel back. I said i tried buying room service for my friends and they didn’t receive it, then you put $160 hold on my card so if you can’t deliver the room service in the next few minutes I want to cancel my order. She put me on hold and when she got back on the phone advised there would be no charges to my credit card and they would still deliver the strawberries. Well it’s now Sunday morning, check out day and no strawberries were delivered. This should be a simple task for the Marriotts flagship brand which is supposed to be a luxury hotel and they couldn’t even deliver a simple room service request. I know next time I’m visiting Orlando, this is one hotel I will not be staying at.
Great Hotel with wonderful pools and waterpark....close to Disney & Universal
So fun!!! What a pool area for families and adults. We were going to Disney with friends but wanted to enjoy pool time too. We normally stay at The Four Seasons Orlando. The water slides at this property were so fun. Our daughter who is 11 had a blast. It's hot....so try and get umbrella's. The cabana's are not private, your exposed. Very cool cabana's but they are not private at all. The lazy river is really fun. The food at this hotel is TOP NOTCH! Make reservations....just do it. Nothing will ever be available. If your going to Universal or Seaworld this is a great location. If your going to Magic Kingdom or Animal Kingdom I would stay closer to those parks. Your too far away. Grand Lake is very nice, I highly recommend. The self parking is pricey and a far walk. Keep that in mind if you have a lot of luggage. Drop your bags off first. Rooms are very clean and the staff is lovely. Updated technology too. The GYM is very very nice and shares with the RITZ. It's a great gym.
Could be perfect if carpets were clean. Switched to here after had a little mold in my room vents in ritz. To JD in the same property two days after checking into ritz. The room is clean, better than I expected to be honest. But like is the norm at “4-5” star hotels in the states, carpets are unclean, dusty air, for those sensitive to allergies like me it’s rough, nose currently on fire from the dust but it’s expected. Such is the price of the convenience of a hotel I guess, even if it’s 400 per night and 1000 per night next door at the ritz. The air in the room at ritz was a lot better admittedly for 1k per night. But it’s a gamble with these hotels in the states, as one of my worst dust/mold/ allergy experiences in a hotel was at the ritz fort lauderdalea while paying 800 per night Everything else on the property is nice, the kids play room could be better, the restaurants can’t cater to my allium allergy as expected anyway even their so called recommended for Michelin star restaurant primo, where the waitress said all their sauces are pre-made and they can’t make from scratch, but there’s ritz knife and spoon next door to cater to anything if you have a reservation, if not then such is such. Room cleaner than JD Marriott at Disney which had moldy bathroom. Overall gets a 3/5 for average mostly because of the price at 400 is still high, but on the bright side much more worth it to stay here and eat at ritz than to stay at ritz who’s cleaning is almost similar, only thing different you’re getting in your ritz room for double the price is turn down service which you don’t get here. JD at Disney wins compared to this JD one for having a really good kids area even better than ritz here.