General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1875 reviews
Lovely place, magic evenings
The staff was lovely, welcoming and accommodating. Its a beautiful resort with delicious food and drinks. Many pools, so many events, great night life, hotel pickup for some excursions. Lovely paths and even a trail map for the area. The way everything lit up at night was magical. Fire pits throughout which are lit at night. Salt water pool was soft and refreshing. Infinity pools everywhere, volleyball rental available. The resort had everything you might need if you lose your luggage. Overall great stay
There were too many problems to list on a daily basis during our recent 7 day stay at this JW Marriott. Sanitary practices non-existing. Leaky toilet, room keys not working, cold food, noisy employee meetings outside your balcony and prices on everything were insanely high.
Casa Maat and JW Marriott are fabulous
We are near the end of a fantastic holiday. We're staying at the Casa Maat boutique inside the JW Marriott. Service, quality of food and drink and rooms are very near the highest end of luxury and at the highest for a place that accomodates families. Butler service is outstanding. Thank you Francisco, Juan Carlos and Gemma. I had to work several times and the business center at Casa Maat was very accommodating and lovely with strong enough wifi for video calls. JW side's wifi was weak for video so ask for assistance ahead of anything mission critical. The kids club at JW is one of the 2 best we've seen in the world at luxury hotels. Very spacious with a wonderful climbing apparatus, fully kitted out crafting room, Nintendo gaming system and, unbelievably, a custom kids theater with stadium seating. Of course, the children's pool is right next door. And they even feed the kiddos lunch for a small extra cost. My son loved all the fantastic counselors: Kassandra, Karla, Regina and Paula! He couldn't wait to go and never wanted to leave. Personally, we love being here in May as the resort is far from full and feels like you have it to yourself most of the time yet it's not unbearably hot yet (80s). No competing for chairs. Lots and lots of pools. Adult pool with swim up bar too. We'll be back.
We want to come back soon!!
Beautiful and modern hotel, GREAT service, the best attitude from all the staff, always smiling and trying to meet every single need from the guests. The hotel is amazing, lots of pool areas, so clean and clear, amazing food, room service keeps everything perfectly clean, great beds and pillows. An impeccable experience!!
Wonderful Get Away
Beautiful resort with amazing staff and just about everything you need for a perfect getaway. The property is clean, modern and well maintained. The food was delicious at each of their restaurants. A big thank you to: Guadalupe for providing amazing service at the main bar, Breda at the Spa and Karen at the pool area. They truly helped make this trip amazing for my wife and I. We’ll be back!