General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2711 reviews
DO NOT BOOK
ALEX IN GROUP BOOKING US A HUGE JERK! I had to cancel my reservation for personal reasons a month before the res and the person I spoke to on the phone at the location assured me I would get a refund within 5 days and canceled my reservation. I called back after 2 weeks of not seeing a refund and they connected me with Alex who runs the group reservations. He was a total a-hole and just kept saying “you’re not getting a refund for this” with a massive attitude. He kept asking for the name of the person who I spoke to which I do not have, I didn’t think I would need all their info to hold their employees accountable for what they say. He gave no consideration to what I had been told and hung up on me. How is this location operating with such terrible customer service? DO NOT BOOK HERE!
From arrival to departure, I was impressed by the quality of service across departments (check-in, valet, concierge lounge, etc.). Everyone was so friendly and attentive. The room itself was lovely and cozy and the housekeeping team was awesome. The concierge lounge and staff were fantastic too. It reminded me of what Marriott used to be like pre-pandemic, which I haven’t experienced at many other properties I’ve visited in recent years, so a very welcome surprise. I would stay here again in a heartbeat. Thanks to the team for making it such a pleasant stay!
Best hotel in DTLA
I’ve been coming to LA for work for the past 4 weeks and JW Marriott is the only hotel I found acceptable with a huge walk-in shower, spacious modern room, High tech TV, spacious gym with top of the line equipment, and an executive lounge with all sorts of healthy breakfast food options. This property also has a pool and hot tub on a specious deck and not a tiny wading pool that other hotels in the area offers. Don’t believe the negative reviews. All the hotels in DTLA charges a destination fee but not all of them will allow you to put it towards food credit. Also parking is expensive everywhere in LA so you are better off taking Uber. This will be my go to place next time I’m in town.
Perfect Location For Crypto Arena Event
Excellent stay. Perfect location for a Crypto Arena event or touring downtown LA. Very helpful and friendly staff. Best "included" hotel breakfast out of dozens we have experienced. Above par workout room.
I recently stayed for a business trip and words can not properly express how embarrassed I was for the Marriott. Where to even begin; We arrived to a rude and unhelpful staff, there is no parking, only a required valet with the absorbent fee of 55$/day, ok fine, but then when we attempted to empty our trunk the bell desk would not let us use a cart and couldn’t help us, valet was upset because they needed to move the car but bell desk was too busy to move luggage. Annoying would be an understatement. After check in and locating our room for some much needed R&R we were met with a stale room with peeling paint and cracked grout, even the fire sprinkler wasn’t properly finished to the drywall. After lying down to watch some tv we were again met with more frustrations, the remote system for the tv is so archaic and delayed you can’t even change channels, at least a 10 second delay from the remote input to the tv doing anything. So we switch to our mobile devices, surprise, no free WiFi. What kind of hotel in 2023 charges 20$/day For WiFi? Ridiculous. So no working tv, no WiFi, maybe we read? Well again, problems, all night the lights flicker like a Christmas tree. I’m not sure if the whole building is wired by chipmunks or just our room. Alright, bedtime, hard uncomfortable bed, scratchy starchy sheets, sweet dreams. Surprise again! Protesters out in front of the hotel bright and early to wake everyone up. Apparently they don’t maintain the building or pay the staff, no wonder they’re all so rude. At least I can relax in a hot shower right? Sure, as long as you don’t mind the soap that smells like a mix or pledge and mosquito repellent.. If you had told me I was staying in a motel 6 I would have been more lenient. Marriot?! 4 star? Laughable. This has been the worst Marriott experience by far.