General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2692 reviews
We were vistiting LA for girls trip . The room was booked under one friend . We were all sharing it . When we checked out we forgot our makeup . The Front desk person Sergio was so rude . He denied the excess to the room . We ask if some one else from your staff can come with us or some one can go from your staff and get it . This was just a make up but it could had been phone or other expensive iteams . We stayed there 3 nights . I feel it’s really bad coustomer service . I would never come back and stay with them . Not customer friendly .
LOVED our time here.
Gorgeous room, unbelievably accommodating staff (check in flexibility), started communicating with me long before our stay to ensure everything was organised for when we arrived, wonderful views from our room. Breakfast was divine, the whole vibe of the hotel is fantastic and we cannot wait to go back!
Had everything expect of a top class hotel
Business conference stay so not really concerned with leisure amenities or cost (company paying) but large rooms - everything worked and staff were helpful and very pleasant. no real gripes but a suggestion or two - ask if want room service or not each day at checking saves having to put do not disturb sign on door, only 1 bar open which meant it was very busy and hard to get service at busy times. Otherwise excellent thank you.
Loud - Not a peaceful sleeping experience
Nice hotel and atmosphere but restful it is not. Was given a room on a low floor (requested high). Room looks fine but there is a constant rumbling that sounds like a train every 5 minutes. There is no metro underneath so no idea. Only quiet between 1-4 am then the rumbling starts again. Room was warm but AC added to the loud sounds (really loud AC). And the worst part is that after a poor night sleep the shower had no hot water just lukewarm no matter how far I turned the dial and waited. Not a great experience.
One of my favorite hotels in the downtown LA area. Staff is always so nice. It’s convenient within walking distance from restaurants and on site coffee. Hotel is attached to the Ritz so you have access to their spa if you wanted to. Hotel shampoo & conditioner smells so good I always ask for extra. Overall a great stay with gorgeous views.