JW Marriott Los Angeles L.A. LIVE

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2751 reviews

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  Great option in downtown LA!

  We really enjoyed our three night stay JW Marriott Los Angeles L.A. LIVE. The location is great, a short walk from downtown LA and next to the convention center and arena. Of course, keep in mind that LA is gigantic and that this is potentially an hour away from Santa Monica/Venice beach -- though you can get there on the metro. We had a corner king room on the 21st floor (top floor). It was spotless clean, well-appointed with comfortable furniture and had plenty of room to lounge around. The bathroom had a large window with a view, too. Really good water pressure in the shower. The bed was very comfortable and so was the lounge chair. Though the room and its decoration seemed a bit bland at first, it really grew on me, especially after seeing a gorgeous sunset and sunrise. The pool is awesome and I made sure to get a daily swim in it. The executive lounge serves a very good breakfast, and I really appreciated that it is well staffed and kept very clean. I loved seating in the outdoor area. The staff we dealt with was very nice, courteous, polite efficient. We'll happily return!

  May 31, 2025
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  Understanding the assignment

  The service from the valet to reception to the porter was impeccable. The room was immaculate and even the other people staying at the hotel were courteous, well natured and super helpful. There wasn't anything at this hotel that I did not love. I want to give special mention to the no extra cost bottles of water in the room and not having to ask for fresh towels and coffee maker refills. (Disney and Gaylord hotels....are you listening?!?) these touches mean everything because I don't want to be squeezed for every cent) The JW seemed to have understood the assignment!

  May 19, 2025
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  Exceptional Service and Comfort Every Time. Evelyn Made This Stay Even Better

  I have stayed at the JW Marriott by LA Live many times, but my experience with Evelyn during check-in was fantastic. After a long flight and juggling multiple reservations for a work event I’m hosting, Evelyn put me completely at ease and handled everything so smoothly that I had zero worries. It genuinely felt like she had done this hundreds of times, even though the situation was complex. She could tell I was exhausted and kindly offered me water, which most hotels never think to do during check-in. That small gesture really stood out. Her warmth and professionalism made the start of this trip feel welcoming and effortless. The JW Marriott is fantastic in so many other ways, from the stylish rooms and creative gym to the fabulous restaurants and a thoughtful executive lounge that serves a solid breakfast. One thing I always look forward to is the pool and hot tub. They are ideal for lounging between meetings and winding down after a long day. The hot tub, especially, is the perfect place to clear my head and just relax. I honestly feel like I’m at a JW Marriott resort whenever I spend time by the pool. It adds a level of calm that helps balance out the busyness of my schedule. Overall, this is one of my absolute favorite hotels, and Evelyn made it even better. I’m already looking forward to my next stay.

  May 14, 2025
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  Average to Nice Hotel with Awful Sewer Smell in the Bathroom Overnight

  This was an easy and convenient place to stay while attending a Lakers game at Crypto.com arena. We booked a junior suite for the three of us (two adults and our teenage son). Room was spacious with a large bed, a pull-out sofa and double sink in the bathroom. With three people, it would have been nice to have a separate WC. Decor was somewhat updated, but average in appearance. It felt like a well-used hotel room in that the furniture was beat up and the carpet was dingy. Bed was comfortable and linens were nice. We had requested a high floor, but were given a room on the 7th floor. View was of the street on two sides, but windows were thick and it was quiet. We had to request that the pull out couch was made up, but that was done upon request and while we were out of the evening. There were enough towels, but only one bathrobe. All staff interactions were pleasant and professional. We found everyone to be helpful and hard working. The reason this review has three stars instead of four was the terrible sewer odor in the bathroom when we returned for the evening. Other family members staying at the property mentioned the same. It was nauseating and awful. Thankfully I had some essential oil that we used to mask the smell in the main room. We were so tired at the end of the night we didn't complain, but it made for a very unpleasant evening.

  Apr 07, 2025
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  This is a “cheap” hotel in LA

  Who in their right mind would give four or five stars to a $400-a-night hotel that feels more like a soulless convention center than an actual hotel? They have the audacity to charge extra for Wi-Fi, and the so-called ‘minibar’ in the room isn’t even a fridge—it’s just a glorified cooler! If you want a real fridge, they’ll hit you with a $50 fee to bring one up, and they charge $25 just for a kettle! And then, to top it all off, you find out it was a fridge all along—it was just unplugged! You people have completely lost the plot!

  Mar 22, 2025