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Customer Ratings & Reviews
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Thank you Joy!
Joy at the Front Desk was amazing. She was so kind and was very thorough with the check in. It was my first time to the property and she explained all the amenities and placed me in a beautiful room. She definitely started my staycation on the right foot. Oh and they have free wine, need i say more?!
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Working JW Marriott close to convention center
Stayed 3 nights to attend a conference in nearby LA Convention Center that was a 5 minute walk from the hotel. Establishment is a standard JW with its expected branded offerings of clean and functional amenities. Check-in was slow (counted 11 persons deep), presumably because of the conference (which they should have anticipated); luckily the Bonvoy line was shorter (3 persons deep). Assigned room was uninspiring but came with the expected furnishings and offerings. Bed was comfortable with access to multiple adjacent power outlets; wifi signal was free and strong. Bathroom was a little dated but acceptable; water pressure could be better. Breakfast and lunch at the Savoca, which I had to use for business meetings, offered acceptable fare albeit overly expensive for the quality. Room service was prompt and the delivery largely accurate. Staff throughout were professional, friendly and attentive - and arguably the best feature here - thank you.
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Great stay
Perfectly trained staff. Modern and luxurious ambience. Very close to the convention center, and also to the LA Lakers home court. Downtown LA can be full os zombies at night, so get smart while strolling outside. Overall, it was a great stay.
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Resort fees caused me to go elsewhere
I’m lifetime platinum with Marriott. I’ve begun seeking out alternatives. While the price quoted has been $182 several times, I usually end up paying over $300/night after resort fees, taxes, and mandatory valet parking. Marriott needs to get rid of the “resort fees”. Historically all of the “extras” were included with the stay. Who uses their room phone for outside calls or the business center anyway? I found a place in Korea Town for $137/night, no resort fee, free parking. I’ll be staying there from now on during my stays in LA and will find similar alternatives elsewhere. You lost me Marriott.
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Pricey
The hotel is ok. Not worth almost $400/night, especially being downtown LA- not a good neighborhood. Location is ok if you want to go out for drinks. My friend's suite was not bad if you want to spend more money.