Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside Brav?o you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico's independence day.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Steam bath
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Kukulkids
- Dolphinaris
- Planeta Kids Cancun
- Wet n'Wild
- Cinepolis Cancun
- Interactive Aquarious
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Jungle Tour (half day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Dinner at Sasi Thai
Tania was an amazing server! She made our experience great. The food was also amazing. We had the Pad Thai and Filet, and both were perfect. Wonderful recommendations and a perfect way to end our last night in Cancun! Thanks Tania!!! We will be back to JW Marriott Cancun!!
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Best hotel ever
I cannot begin to say how great it was to stay here. From the moment we entered, we were treated like royalty with refreshments and excellent service. Not a single staff member here was not smiling or unhappy, everyone had an excellent attitude all the time. The gift shop was the best part because I would get my chai latte everyday and Dayra would make it very well all the time. By the time we left, it felt like we were a part of their family from the gift shop staff to the restaurant waiters to the chefs. The hotel itself is one the best I’ve stayed at in Cancun with the best pool views and resort views. The whole place is large and open which is not common in the area which I like. Amazing and I will be returning back here with more people. If you’re second guessing booking the place, just do it you won’t regret it at all.
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Loved our stay!
The hospitality is always amazing here! We’ve enjoyed the spa both times we have been here and we will continue to come back. Love the amazing views, our room was even better than we thought. It was so spacious. It really pays to be a Platinum Elite member. We always stay at Marriott!
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Incredible experience for my 29th birthday!
We stayed at JW Marriott for my 29th birthday this weekend and had a wonderful time! We spent every day at the pool where Jonatan took extra special care of our group and went above and beyond to make the weekend absolutely incredible! He brought us amazing and creative drinks, a birthday cake to celebrate on the day of my birthday, topped it off with balloons, pineapple tiki drinks, coconuts with cocktails inside them for my entire group, and so much more. Jonatan made sure we had everything we needed and made our trip so memorable. He was absolutely extraordinary! We cannot wait to come back to the JW for the amazing pool, wonderful drinks, and to see our friend! Thank you so much, Jonatan!
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When only the best will do!
Loved every aspect of the JW Marriott Cancún! The best 5 star property in the hotel zone with amazing infinity pools, restaurants and activities, and it’s right on the beach. All the staff is professional and friendly and English is spoken be nearly everyone so communication is a breeze for non-Spanish speakers. The poolside food and drinks are the best! All the servers there are fantastic! Remember to try the Margarita bar with over 150 types! The Italian restaurant was our favorite and the Buffett is not to be missed. We heard Club 91 is a good deal though we passed. Next time we’re going for it!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13