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1224 reviews
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Oct 01, 2024The Best
We stayed at the JW in Cancun the last week of Sept 2024. This time of the year is the off season; after Labor Day but before the winter crowds. The hotel… I would estimate was 15% occupied, if that. The room type we had was a “Premium Ocean View, Deluxe Guest Room, 1 King Balcony.” The room was perfect. We were on the 11th floor with a view of the coast facing north. (I attached pics of the view from the balcony). The room was clean, modern..clearly updated within the last couple of years. I would put the room in the class of a Ritz Carlton or similar in the Caribbean. We’re Titanium Elite members. The front desk did offer an upgrade, but explained that the view from that upgraded room would be oceanfront but overlooked a large roof that tends to be unpopular with guests. So the room we booked was better than the upgrade, in my opinion, and of course we kept it. Sitting on that deck drinking a mojito after a long day on the beach or doing other activities was a perfect end to the day. The beach was perfect. Crystal clear water on an amazing stretch of beach. (I’ve stayed at other properties in Cancun along the beach and the water was poor in comparison to JW’s stretch). There are affixed umbrellas and quality beach chairs that are kept clean by staff, quality towels regularly available. The staff at the beach were amazing….quick with drink orders and a bucket of ice for enjoying beers on these blazing hot days. There’s a lifeguard station there and the one tip I would give is to start your beach day later…people started leaving the beach at 2 pm or so every day and we mostly had the place to ourselves. Looking off the deck I saw more people occupying beach chairs around 9 to 11 am. Even still, we always had an open spot any time of the day. There are jet ski rentals and other water activities on that beach run by JW. We didn’t use the pools but they looked amazing; clean, orderly, tons of chairs in secluded areas and slightly more crowded ones closer to the beach. The staff in this hotel…I’ve stayed all around the world and I’ve never experienced a level of professionalism, friendliness, helpfulness than the JW staff. From the doormen, to the maids, to the front desk, servers in the restaurants…Not one single complaint could I possibly come up with regarding them. The only onsite restaurant that we ate in was Bravia, which we ate in for the free included breakfast that we get with our Titanium status. It’s supposed to be a free continental breakfast daily for the two of us but it was the buffet that was included….which had a great selection. As far as restaurants in the area (within 2 miles of the property…a $5 Uber ride at most) I would put Harry’s at the top of the list. Coming in a close second was Nicolette’s, and finishing out third was Lorenzillos. A little pricy…but better than any restaurant on Long Island….and I’m not kidding. Try either one and you’ll understand. These 3 restaurants are top shelf establishments. One last thing…we got hit with a hurricane that last day we were there, Hurricane Helene . The hotel was up and running and fully operational the whole time. No loss of power, no loss of services. The staff managed to make it into work and did a great job. -There’s a supermarket named Soriana’s that we went to for this and that. It’s in a pretty nice mall with some high end retail next door. No safety issues, the hotel zone in that area is beautiful. We usually took cabs everywhere but also walked back to the hotel a few times from the restaurants. No issues. To and from the airport we used the Happy Cancun shuttle…it was $80 for 2 people, total, round trip. The shuttle that works with the JW was about double that in price. Honestly, in retrospect we could have taken an Uber for less than that $80…but there’s some static going on between uber drivers and local cab drivers at the airport that we saw on the news. It didn’t seem worth it. That Happy Cancun shuttle was private, and right on time on both ends. I wouldn’t take a chance and go to another property to be disappointed. The JW in Cancun is the standard.
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Sep 29, 2024
Sept28 2024
The JW Way… always a relaxing time when l come here, food,staff and this great Cancun view… as soon as l leave to go back home l miss it.l come here time and time again, place pulls at my heart. Well worth a stay if you are in need of a recharge from the grinds of life.
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Sep 27, 2024Discrimination toward religion and racism.
As a Marriott Bonvoy gold status, this is my second time staying a this property in the past 3 week. SEP 8th to 12th and subsequently, from the 21st of 28th. My mother became cancer free after 5 years of hard battle and we decided to celebrate her health. During my first stay, I sent e notice to the hotel and advised them of our celebration. The front desk agent informed me that they will send a bottle of champagne to our room. I informed her while I appreciate their thoughtfulness, my mother is a Muslim thus she doesn’t drink. They still sent the bottles which I thought it was disrespectful but I let it go. We had a few other issues such a the beach not being wheelchair accessible but we let let it go because mom wanted to come back a week later to celebrate with her sisters. They are all Muslim and any hotel with a pool nowadays should be familiar with Muslim ladies swimming suit, called as Burkini. They are exactly made of your regular bikini materials but they cover the entire body for more modesty. Yesterday, the first day were able to use the pool after the storm; my mother and her 2 sisters were asked to leave the pool because their outfits weren’t a bikini. I have a witness, another couple that were next to us when this incident happened. They were outraged as I was over religion discrimination by the staff. They gave their contact information fort verification. Furthermore, the staff at club 91 where we’d had our food made fun of my families hijab over and over and on the first they wouldn’t even let them eat (staff name alejandra) at 7:20 am. 40 minutes before breakfast was due to finish because their Islamic outfit wasn’t elegant. Only one supervisor called our room after complimented by the name of Nabvil. She offered for us to stay at a more conservative resort! This is beyond racial and religious discrimination. I travel for work and have never ever experience such behavior. Pic and phone number of witnesses available
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Sep 23, 2024
Best stay ever!
The hospitality here is unmatched. The staff is exceptionally friendly, helpful, and considerate. Ernesto and Issac were incredibly kind and made our trip truly enjoyable. My friends and I visted for a birthday and the staff made us feel extra special during our celebration. My stay was relaxing and absolutely perfect.
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Sep 20, 2024
Perfection from start to end
I’ve written before of my love for this property- we go 3-4 times a year and despite benefitting from the Bonvoy partnership this would still be the only place I’d stay in Cancun. I’ll sum it up quickly- the staff across the board truly are amazing!! One example, I wasn’t feeling well and stayed in one night. The wonderful Miss Elizabeth heard and took it upon herself to send up chicken noodle soup and extras to the room… who does that but someone so committed to customer experience and well being? Customer for life, you won’t be disappointed by anything at the JW and truly they up their game every time we have the pleasure of coming back. Can’t wait to see you all again soon!!!