Indulge in a revitalizing retreat at one of the best Cancun luxury resorts JW Marriott Cancun Resort & Spa, where you'll discover numerous upscale amenities including spacious, sand-toned accommodations, on-site dining and premier access to alluring destinations. Dedicate a day to exploring the historical Mayan ruins and experience the area's lively clubs and bars, dancing your nights away. Watch the sunrise over the blue Mexican Caribbean Sea, unwind with a dip in the infinity pool, retreat to a beachfront Bali daybed or pursue a little wellness at the world-class Mayan-inspired spa Sens-yah. Together with sister property and next-door neighbor Marriott Cancun Resort, JW Marriott Cancun Resort & Spa offers seven international restaurants serving Thai, Italian, Polynesian, Japanese, Asian and American cuisines. The only thing left to do is toast to it all with creative craft cocktails offerings from the JW Lobby Bars 150 Margaritas Menu.

Property Information

Year Built: 2001
Last Renovation: 2019
Floors: 14
Nonsmoking rooms: 447
Suites: 74
Total rooms: 373
Total rooms and suites: 447

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory This hotel is NOT an all inclusive property.
Advisory The Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
Advisory We would like to inform you of our upcoming rooms and public spaces transformation at the Marriott Cancun Resort. The project will start this upcoming March 13,2023 with estimated completion in the first quarter of 2024.Due to the massive scope of work being carried out, the resort will be closed during this period.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 915 reviews
  • 3.0 star tripadvisor rating
    Mixed feelings

    Would like to point out that the property is lovely, the staff very friendly, besides the front desk and management. Have stayed here before so when the opportunity came to go to Cancun with some family members, I said we should stay here. We booked through Costco. I assume Marriot wouldn't have their properties listed with Costco if in fact they didn't want to do business with their members. We had very specific problems with our room in that it was not even close to the category we booked. It took 24 hours to get it straightened out and 3 phone calls to Costco for help. The general response from the front desk was, "well, you didn't book direct, you booked with Costco...." that was the answer to everything even when we showed them the receipt for the room type. Sorry, can't help you, next time book direct. "Yes, we know you paid for a ocean view room and yes, we know we put you in the worst room in the hotel that faces a pizza parlor, sorry, you should have booked direct." To their credit, Costco was very helpful.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Excellent service - Salvador and Sebastian at Club91 were top notch!

    We stayed at the JW Marriott at the end of December. The resort was busy but we expected that since it was around the holidays. The Club91 staff made our stay absolutely amazing! Their service was top notch and they were so personable and attentive to our needs. Salvador and Sebastian went ABOVE AND BEYOND to make our stay so special and we will be back and will continue to recommend to family and friends all because of this wonderful team!!!

    Jan 29, 2023
  • 1.0 star tripadvisor rating
    Room not cleaned properly prior to arrival and no one was bothered

    Arriving after a long haul flight to a new country for the first time, I felt happy to NOT have to worry about where I had booked to stay as I've stayed in Marriott Group hotels for years. I actually used Bonboy points for some of this stay as had some left over since before the pandemic. Well. Cut a long story short, the room wasn't cleaned properly before we arrived, it was thick with dust, grime, hairs and, our first experience of Mexican food was the left over take away in the fridge..... Reported to reception, they just said 'oh' Reported to guest services - same response. Complained politely and in Spanish. Nada. Took the takeaway down to reception and they just took it off me with not one word. Slept in our clothes on the beds as beds themselves weren't clean and the whole place just felt dirty. Totally not what you'd expect in any hotel room. Checked out after two days and emailed Marriott. No reply. Could have been solved by sending a cleaning team straight up and suggesting we sit in the bar for an hour.

    Jan 26, 2023
  • 5.0 star tripadvisor rating
    This place never disappoints!

    We recently had our 7th visit to to this fabulous hotel and it never disappoints. The hotel is clean, comfortable beds, amazing pool and the water is turquoise blue. We had the perfect room which allowed us to watch both the sunrise and the sunset--- it doesn't get much better. While the resort is amazing, what makes this location extra special is the staff. Every single employee works extremely hard to service all of their customers. They truly make you feel appreciated. This year, we had the pleasure of having Rafael (Brad Pitt) make our drinks and the margarita's were excellent. As always- Antonio and Jorge made sure that we had everything that we needed. Thank you for another great vacation!

    Jan 25, 2023
  • 5.0 star tripadvisor rating
    Great clean hotel

    This hotel worth every penny after a big drama in tulum and play de carmen with hotels we finally find the best one very simple and clean quiet with tasty breakfast and some choices to dine at night . The rooms are clean and the beds very comfy . i record that hotel 100% if i ever visit cancun defently i will stay there again

    Jan 21, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319