Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash your strength with the soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a Brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our on-stop-shop is suitable for all of your souvenirs and quick snacks needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside Brav?o you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico?s independence.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Steam bath
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Wet n'Wild
- Dolphinaris
- Cinepolis Cancun
- Planeta Kids Cancun
- Interactive Aquarious
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Kukulkids
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Jungle Tour (half day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Top-end JW experience
This is a JW Marriott property on par with any I've stayed at in the US. Rooms are well-appointed, immaculate, and with great views of the ocean. Unlike many hotels these days, room service was 24 hours, served in the appropriate, white cloth manner that used to be the norm prior to Covid. Whoever oversees and trains the staff here deserves kudos - literally every single employee is incredible, fully invested in making your experience feel special. By the time we left, I felt like we were leaving our friends - from the waiter at breakfast to the concierge, to the waiters at the pool. My only - not complaint, but minor note - it is a very low-key and quiet resort. There is literally no music playing at the pool, even in the adult swim-up bar. I appreciate that it isn't a spring break cluster at the pool, but a LITTLE bit of chill music wouldn't hurt anyone. Kind of gives it a bit of an over-50 vibe, which if you're bringing your headphones and just trying to relax, is a big plus. But we would have liked a little bit more atmosphere out at the pool. Very minor note in what was overall a tremendous experience.
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Club 91 is worth it!
My sister and I stayed at the JW Marriott Cancun Resort & Spa and had the most wonderful time! We actually stayed there December 2023, not March 2024. We opted in to Club 91, and it was well worth it. Ludin, Francisco, Emilia, Alejandra, and Eduardo were so hospitable and treated us so well, we are so grateful for them and hope they are doing well!
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Absolutely Perfect in Every Way
The room was clean, the bed was comfortable, shower great, coffee is illy, nothing to need or want in the room. The pools .... look.. if you're somewhere cold and trying to figure out where to go to relax in luxury and warmth without being in an all-inclusive, this is the place. The service was excellent, good selection of food and drinks poolside, quick access to the beach and an elevator that takes you straight to the rooms without having to go through the lobby. My stay was short, only two nights as I traveled inland to the ruins for several days. My only dining experience was the Pizza place in the gift shop which was okay. I also had room service and the breakfast buffet which I'll touch on further below. There is ample free self-parking and convenience stores within walking distance. That's the end of the review unless you're a Marriott Elite, if so continue reading. I'm a Titanium Elite and booked my room with points. During the check-in process I was told I qualify for an upgrade, and that it would cost $150 USD additional per night. I declined. I was traveling alone and really didn't need more than a basic room. I asked if there was a clubhouse and was told that because I'm a Titanium member I could access the club for $250 USD extra per night. I declined. Next I was asked if I would like a welcome gift such as points OR a continental breakfast. I mentioned that my understanding was that my status entitled me to both, but was told I could chose only one; I opted for the points rather than what sounded like a small breakfast. Anyhow.. none of this was a disaster, other than it stayed on my mind even while sitting by the pool in what can only be described as paradise... so I spoke with a manager about it. She was very kind and understood my frustration with what seemed to be the hotel not keeping up with Marriott's end of the Titanium deal that requires us customers to stay 100 nights in Marriott hotels each year, or easier said almost 1 out of 4 nights of the year. Here's what she explained: 1) There are suite upgrades that are available to Titanium members for free, but none were available when I checked in so I was offered a higher level suite for a cost. This seemed reasonable. 2) The Club apparently has some very high end items on the buffet that warrant the extra cost. This seems reasonable, but in my opinion the hotel should set up a single room with a coffee maker and fridge with water, sodas, milk and call it an elite member pantry or something. Put some pastries and fruits in there in the morning. 3) Breakfast. The manager asked me to try the "Continental" breakfast the next day at no charge and said she expected me to be surprised. Well, she was correct, in fact I was shocked. This was one of the most comprehensive breakfast buffets I've ever seen complete with an omelet station, every type of meat, eggs, vegetables, pastries, waffles, pancakes, crepes, and even lunch items (this was at 8am). I'm still scratching my head wondering who in marketing decided to call this a Continental breakfast. It's the equivalent of a supermodel wearing baggie clothes and a baseball cap so as to not be noticed. Anyway, hopefully someone will get the message and rename this to something like a "Royal Breakfast Buffet". In closing ... the the challenges as a Titanium member needed to be mentioned, but did not take away from the amazing resort, the extremely kind and competent staff and the vacation experience as a whole which is why gave it 5 stars. My recommendation to fellow elites is to call the hotel in advance to work out any of the details of your benefits in advance. The management does seem interested in extending benefits where they can, and it's probably easier for them to help while you're considering booking.
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It's a good hotel with professional staff!
I stayed at the hotel 20 years ago, and it was great then. I went back in January 2025 and stayed for a week. It is an old resort, but it has been renovated. It is clean, conveniently located within walking distance of many restaurants and shopping, and has good service and professional staff!
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The most Perfect Solo Weekend
My stay was exceptional. From every interaction I had with each employee to the beautiful rooms and view, I definitely plan on coming back, bringing friends, and recommending this hotel to everyone visiting Cancun. Whether you're with traveling with a family and kids or solo (like me) the hotel has accommodations and activities for everyone. Enrique the houseman and the girl (I think her name starts with an S) that checked me in really set the tone for my amazing stay. During my stay I made sure to check out the spa and Laura, my masseuse, worked magic on my back and gave me the most relaxing facial. She was very knowledgeable about the products she used and customized everything to my needs for my skin. I spent ample time on the beach as well where they have activities such as jet skiing or parasailing offered right there for you to try at any moment. Room service was also phenomenal, I felt so luxurious, and they never let me lift a finger while serving me. Lastly, I like to give a special shoutout to Riccardo at Bravo, who I met during breakfast at my last morning there. We had such a lovely conversation, and he was super attentive to my every need even though I was there for the self service breakfast buffet. This was my first stay at a Marriot in Cancun, and as a solo traveler, I felt super safe staying at the resort. From one employee in hotels to another, I learned so much from the service here that I will definitely take back with me to my job in New York. All in all, the perfect relaxing weekend. Thank you to everyone for making my stay so special.
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13