Resort Details
- Bella Vista Restaurant
- ColiseoTheater Bar
- El MiradorLobby bar
- EmberSurf & Turf restaurant
- HaikuJapanese restaurant
- Health Bar
- la Brisa Restaurant
- L'atelierGourmet restaurant
- RhapsodyMusic Bar
- SirenitaAqua Bar
- VeneciaItalian restaurant
- Suite
Bedding: 1 king or 2 double beds - Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Upper Floor SuiteBedding: 1 king or 2 double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Pool View Suite
Bedding: 1 king Bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Ocean Front Butler Suite
Bedding: 1 king or 2 double beds - Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Panoramic Ocean Front Butler Suite
Bedding: 1 king or 2 double beds - Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Ocean Front Butler Corner Suite
Bedding: 1 king bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Romance Villa with Private Pool & Butler Service
Bedding: 1 king bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 0 children, 3 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Ocean Front Butler Penthouse Suite
Bedding: 1 king bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- PROMO SUITE
Bedding: 1 king or 2 double beds - Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- OCEANFRONT BUTLER CORNER SUITE
Bedding: 1 king
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- OCEANFRONT BUTLER SUITE
Bedding: 1 king -
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total combined.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Ceiling fan
- Direct dial phone number
- Safe
- Pool Walkout SuiteBedding: 1 king or double bed.Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 2 adults, 1 children, total 2- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Premium RoomBedding: 1 king or double bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 2 total- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Premium Tropical ViewBedding: 1 king or double bed.
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy: 2 total- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Ocean Front Butler Suite Beach AccessOccupancy: 2 Adults, 2 Total
Bedding: King bed or double beds.
Bedding requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf*
- Housekeeping - daily
- Laundry/Valet service*
- Liquor store*
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services
- Internet Access*
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
* Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf *18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports *Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa *
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
* Fees may apply
Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning JOIA Paraiso by Iberostar. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10401 reviews
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Oct 16, 2026Spray campus for mosquitoes, please.
This is a fantastic resort and I’ve enjoyed myself here at least six times. I reduced my usual 5 star rating by 2 stars because they have changed pest control protocols in the last year. During previous visits, although I am allergic to mosquito bites, I questioned the need for the mosquito repellant that they place in the suite restrooms because I had never been bitten. Never! In October 2026, I woke up the first day scratching two mosquito bites and had 13 by the following day. Even the front desk person swatted one away when I stopped by to ask a question.Other guests were complaining, too. The impeccable service is undermined by physical discomfort due to mosquito bites. The tradeoff is not acceptable, IMHO. I hope the problem will be addressed quickly so I will be able to rate the facility five stars again. Else, I will have to reconsider where I will stay the next time. Signed, Still itching
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Oct 15, 2026Relaxing
Clean resort, great drinks, excellent food everywhere. Cassandra and Pedro were amazing poolside getting guests involved in activities. Water and beach volleyball were great!
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Oct 12, 2026Avoid Iberostar Club--not worth it.
I love Iberostar Paraiso Linda, Maya, and Joia. I enjoy my time there so much that I joined their club. Unless you have an extra $35000, don't do it. My $20.000 payment is only for lower level resorts called "del Mar." The del Mar level of resorts do not provide the amenities I desire. The Iberostar Paraiso Linda, Maya, and Joia are worth every penny. I am going back. I won't upgrade my membership.
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Oct 11, 2026
Our happy place!
Joia Paraiso is the best place! We just got back from our 4th visit and all I can say is that it feels like going home. The staff are exceptional. They always greet us with open arms and nothing but a desire to make sure every need is met. Huge shout outs to Benjamin, our all time favorite butler! As well as Gabriel, Ana and Gustavo from the butler staff. I wish we could remember everyone’s names but all the staff in buildings 70 and 71 are just exceptional! We also just adore Lenin who has been our pool side server several times. Can’t forget Jonathon and Daniel from the lobby bar and Rhapsody Bar. We also adored Emilio and Jonathon from the French and Mexican restaurants. Honestly, this place is gorgeous. Hands down, our favorite spot! From the moment you arrive till the minute you leave, every part of our experience has been phenomenal.
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Oct 11, 2026
An amazing resort experience!
This resort is amazing! The food was absolutely delicious, and I want to thank everyone who cooked for us and served us our meals. The chefs truly take pride in their work, and every dish we tried was outstanding! Dario and Amy are both exceptional at what they do. From the moment we arrived, we were treated like family by everyone. Irene, one of the managers, was so gracious and personable during our interaction. She is truly a beautiful person, inside and out. The staff throughout the resort were attentive, welcoming, and always ready to make our experience special. At the Mexican restaurant, Eunice was wonderful, and Reyes took great care of us the first night we visited. He was knowledgeable, professional, and friendly. The pool quickly became our favorite hangout spot, where we enjoyed meeting new people and being pampered by Flora, Ladis, Lenin, and so many others whose names I wish I could remember. My apologies to those I’ve forgotten! Please know that you all helped make our stay so memorable. I would absolutely return to this resort! The delicious food, talented chefs, wonderful managers, and attentive staff made our experience truly special. It’s the people who make a place feel like home, and this resort certainly did that for us. Thank you all for making our stay so amazing!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed