LocationHNL - Overlooking the ocean.
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hospitality Fee: A mandatory daily hospitality fee per room will be to guest directly.
The Amenity Fee includes:
- Access to fitness facilities (8am – 7pm)
- Use of beach towels and sand chairs
- Blu-ray/DVD movies & PlayStation 3 rentals
- Museum Admission for 2 (Bishop Museum) -per day
- Free (1) keiki scoop ice cream from Dave’s (per day)
- Museum Admission for 2 (Honolulu Museum of Art)- per day
- (2) bottles of water (per day)
- Use of in-room safe Daily local newspaper delivered to room
- Local toll-free calls
- In-room coffee and tea packets replenished on request
- Wi-Fi Internet access throughout the hotel
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2803 reviews
Everything great with the exception of the smoke coming over the wall when at the lower pool. It was overwhelming and very bothersome. The smoking section should be moved. Service was good, staff was very friendly and helpful.
Uncomfortable and misleading
Paid over $400 fpr a standard king room and parking. Air conditioner did not cool the room down a single degree running on high all night. Bed was horrible, pillows were small and uncomfortable. Room had a musty smell. Oven temp is wrong and burnt our dinner in half the time is was supposed to cook. Photos and description very misleading on website. Not sure how the room cost showed just over $200 but after all said and done the charges were over $400 for a single night. I feel scammed.
Disappointing to have to call for clean linen, ice, and for the trash to be taken out. These are basic services. Overall, great location and friendly staff. Wouldn’t plan on staying again … sorry but for the price I paid basic services should of been a standard.
Kamaina get away
Our stay was a short kamaina get away. Staff was very helpful. Room was clean and relaxing. Was a beautiful view and close to the restaurant for her birthday dinner. For our short stay it was a nice and convenient get away.
Dangerous Shower Access
Staff and room were great. Where we had an issue was when my husband fell out of the shower, which does not have adequate access with a very high and wide ledge with the toilet intruding into the access point for the shower and is placed extremely close to the shower which contributed to a dangerous situation. While the staff did provide quick response when he called for help, we did not appreciate being charged to replace the broken toilet. This was an accident which required surgery and a hospital stay and was not a malicious act on our part, so imagine our shock about the request for funds. We feel that we were strong armed into payment.