LocationHNL - Overlooking the ocean.
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hospitality Fee: A mandatory daily hospitality fee per room will be to guest directly.
The Amenity Fee includes:
- Access to fitness facilities (8am – 7pm)
- Use of beach towels and sand chairs
- Blu-ray/DVD movies & PlayStation 3 rentals
- Museum Admission for 2 (Bishop Museum) -per day
- Free (1) keiki scoop ice cream from Dave’s (per day)
- Museum Admission for 2 (Honolulu Museum of Art)- per day
- (2) bottles of water (per day)
- Use of in-room safe Daily local newspaper delivered to room
- Local toll-free calls
- In-room coffee and tea packets replenished on request
- Wi-Fi Internet access throughout the hotel
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2754 reviews
Beautiful hotel, good location and onsite amenities
We stayed in a junior suite and it was great. Since we were there a full week, we wanted the extra space. Staff was friendly and helpful and on site amenities were great. We loved going to Dave's for ice cream. Went to Cinnamon's for brunch and visited the poke shop one night for dinner. Both were delicious. Location was great as it was fairly easy to get in and out of the hotel. We also rented a car a few days with HUI and that was super convenient since the car was located inside the Ilikai parking garage. Plenty of dining options within walking distance. Used on site laundry twice while we were there and it was conveniently located by the elevators so just a short walk from our room. Our only complaint (and reason for 4 stars rather than 5) was that housekeeping doesn't come regularly. You only get a room cleaning once per 7 days of stay. We would have preferred regular room cleanings - even every other day would be helpful! I will point out that they were always available to bring clean towels or extra coffee, etc. when you need it, you just have to call the front desk and request whatever you may need.
The staff was very friendly, however, the room was very small and not very clean. I don't think I'd stay here again. Bed was very hard, no screen door on slider. AC was not adjustable. This hotel needs a major renovation.
1st trip to Hawaii
This was my first trip to Hawai’i. I have not been totally interested in going to Hawai’i because of the low value of our dollar. It was quite expensive to stay (minimum $240/night) and that’s a good deal. We got the kitchen in the suite and it was so much better (my wife loves to cook and is a world class chef). Eating out at 5star restaurants does not compare to her food. I total see the draw to Hawai’i, it is beautiful and the weather is so comfortable. We will be back many more times.
Great Weeklong Stay at Ilikai
My family stayed in a beautiful, clean, and spacious two-bedroom suite for a week. We tremendously enjoyed our stay, and would highly recommend to others. Also, great location near the lagoon for our two-year old to enjoy.
Very 'tired' Hotel. Floors not clean in our room as the black soles of my feet proved. Small, uninviting pool area, with such hot water in the pool it was not refreshing. No direct beach access which was disappointing. Traffic noise very loud.