Iberostar's Waves Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Waves Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Location
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8397 reviews
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Jan 19, 2025Fabulous Vacation!!!!
We loved the hotel, the staff was phenomenal! Monse was the sweetest and a lady of many things. My daughter loved her! The food on the buffet got a little routine by the end but it was usually good. Sometimes the buffet didn’t have fresh foods if we came at the later part of the operating times but we never couldn’t find something to eat. The restaurants were delicious. I liked you didn’t have to make reservations as it was first come first serve. We were a little disappointed that we had to get a 2nd room since we had 2 kids when they could share a bed and my husband and I could have a bed. The entire staff from wonderful, from arrival to leaving and in between was great. Snack bar was my kids favorite! Pepe the parrot was fun to see in the lobby. The jungle atmosphere was something I’ve never experienced in the trips I’ve take elsewhere. The rooms were super clean and housekeeping kept it that way the entire time. Overall a fantastic trip!!!
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Jan 18, 2025
Great Experience
What an amazing experience my husband and I had. First time in Cozumel and first time at a Iberostar. The food was fabulous. I had a medical emergency having Type 1 diabetes and the staff jumped right in and got me everything I needed( Thank you Alejandra). I was sent a bottle of Champagne because it was my birthday. They have a Tattoo artist right on site and I LOVE my tattoo. The rooms are a little smaller than we were expecting, but the bed was comfortable and we weren’t in our room other than to sleep
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Jan 18, 2025Grossly overrated - not worth half of what we paid - room was a DUMP!
We stayed for 7 nights and 8 days at Iberostar Cozumel in December 2024 through New Year’s. I booked a suite, which is not much of a suite – it’s a small room with a rustic looking futon that kind of folds into a bed and a separate bedroom and closet (one bathroom). The room was disgusting, and we paid $8k for it. I will state that we booked it late, so we had few options for a family friendly hotel; I relied on Trip Advisor to choose it – bad move. We left and went to another property when we checked out for an extra three days and had a far superior room at an all-inclusive hotel for a lot less money (the food was awesome too). So, what were the issues? First, the room was a DUMP. I will let you look at the pictures and judge for yourself. I am an in the casino/hotel business and cannot believe that we stayed in this room at the price point we paid. Our room needed to be gutted and renovated. And there was zero insulation between rooms, so we heard the young women who partied all night upstairs stomp around until about 2AM each day. My 11-year-old daughter complained incessantly about the noise from above. Next, the room’s advertised stocked mini bar was a joke. Each day, the maid would put one sparking water in it along with one coke, one sprite, one diet coke, and two beers. I called the front desk our first evening and asked for some extra sparkling waters and was told I would have to pay for those. Unbelievable. No snacks were offered at all. The restaurants were awful. The best one we found was the Asian cuisine. It was B-, but we made do. The breakfast buffet was the best meal of the day. We started going into town by the fourth day to eat. Now, the property itself is okay. I will state that it is maintained, and the staff is friendly. They really try to be hospitable and entertain the guests (there is a good rock and roll show they do at night). The few bars were also good, but I tipped handsomely to ensure we got attentive service. Note too, people show up on property from cruise ships, so some days it was really crowded at the one pool. BTW, you cannot swim after 6-7PM because the pool closes, which was also dumb (my daughter was crushed when we arrived the first day and went to the pool at 6:30PM and she was told to get out because it was closed). Also, the on-site hotel night manager less than helpful. At one point they left a note on our door saying they would be taking over our room the next day for 3-4 hours for routine AC maintenance. When I went to talk to the front desk about it, this person came out and pretended the staff was asking if they could enter (no, they were telling us – read it yourself in the photos). I told him they could do their maintenance two days later when we left. That was that – nobody came in the room. There is no way I would stay at this resort for $8K for a week. I would say it was worth about $3K for the week, and I am being generous (I would never go back). And do not forget, you can expect a timeshare pitch too – we avoided that repeatedly. Each time we tried to book an activity we were pressured. We started avoiding anyone at the front of the property. Oh yes, this place is a long ride from town too, so if you want to be in the city, this is a bad location. We are going back to Cozumel in March, but we are staying at another all-inclusive hotel with nice rooms and superior food at a far better price than this property (the hotel we found when we left Iberostar and booked an extra three days). Do yourself a favor and stay elsewhere. I wish I had listened to my spouse and raised enough hell to leave on the first day and demand a full refund. We were so disappointed with this hotel that IHG will never see a dollar from me when I travel.
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Jan 16, 2025
Fantastic week at the Iberostar
We had a wonderful time at the Iberostar. We were pleasantly surprised with the quality and variety of the food. Fresh and delicious meals, something for everyone including gluten free options. Wonderful attentive service and staff that clearly enjoys working here. The setting was stunning in a lush green jungle and wildlife on the premises such as flamingos and Pepe the parrot. Ola Pepe! The rooms were fine with a small balcony and hammock. More of a jungle setting than ocean views on most of the rooms. Not a lot of windows or space but all you need including a mini-bar and an A/C. Nice TV options including HBO and sports coverage of the NFL playoffs. There were lots of activities including ping-pong, darts, archery, riffle shooting, pool games and Spanish lessons. The evening shows were fabulous with great singers and dancers, and the winners of the activities getting their moment in time. Gerardo and Humberto were doing fantastic hosting the activities and entertainment. Fun and kind people going the extra-mile for the guests. Loved the resort so much we did not leave it other than for diving and snorkeling trips. There is a dive shop on the premises (Dressel Divers) and there are a lot of folks staying in the resort to take advantage of the location close to the southern reefs. And even a morning snorkel at the hotel beach is a treat, lots to see including sea stars and schools of fish. It is not too deep and you can stand in the water which makes it suitable for kids and not as strong swimmers. I summary, the quality of the food (amazing all inclusive), the fun activities and the kind staff is what makes the Iberostar a great choice for every generation.
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Jan 14, 2025Wonderful week with a few glitches
Beautiful, lush resort with bright bungalows, almost paradise!!! Food was above what we have experienced elsewhere. This was our 3rd visit to Cozumel. Vibe was relaxing but lots to do if you wanted to. Snorkelling was a little disappointing, not much to see and with the stairs gone it was a challenge to get out to the deeper water. The new pier is coming along and looking good! BRING WATER SHOES!!! Staff were friendly and mostly accommodating. When booking our room we had upgraded (paid extra) to a pool view room, not what we got, there was no pool view at all and we missed out on a better location with those rooms. We told them on arrival but nothing was done. Overall a lovely week with some amazing sunsets Loved the fresh water glass bottles and not needing to make dinner reservations!!!