Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Various Bars
- Adelita
- Marea
- La Duna
- La Tabla
- Litibu
- Sea Soul
- Cohiba
- La Bahia - Various Restaurants
- Tsuba - Japanese
- Cuate Pancho - Mexican
- Bahia - Steakhouse
- Pacific Express - Gourmet
- Nopal - a la carte
- La Duna - Beach Snack Bar
- 24-hour room serviceReservations and dress code required, please contact guest services upon arrival for complete details.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- Disco
- 24-hour front desk
- Americans with Disabilities Act (ADA) compliance
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Complimentary wireless internet
- Concierge desk
- Disco
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Laundry/Valet service†
- Library/Reading Room
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub†
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Room service - limited hours†
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
Kids pool and a splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- Golf †
There is an 18-hole, par-72, Greg Norman-designed golf course on-site.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs †
- Non-Motorized Water Sports †Activities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinics
Snorkeling - Pool
There are three pools on site including an infinity pool with a swim-up bar, a kids pool and splash park.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †
- Live entertainment
Live nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5856 reviews
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Apr 05, 2026Hotel and Marietas Islands trip review
Great food, clean, not crowded, good entertainment. I went on a snorkelling trip to the Marietas islands and it was one of the highlights of my trip. Talk to the dive shop on the beach. Excellent guide and Mexican crew. Great bird watching and lots of fish on the coral reefs!
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Apr 03, 2026
Keeps getting better!
This is our 3rd time visiting this resort and it keeps getting better. (Improved seating areas and restaurant reservations) Staff has upped its game — every staff member you walk by smiles and makes a point of saying hello. The service at the bars, restaurants, housekeeping and beach is all outstanding. (Thanks Adrian for the delicious mango margaritas). Food is awesome. The buffets have a huge selection, are well stocked and clean. Fish tacos at beach and snack bar by pool also a hit with family. We choose this resort because it’s relatively small, the beach is amazing (clear ocean with no seaweed) and the ocean front rooms are awesome. The sunset bar is stunning. Rent boogie boards for the week at the dive/sport shack. Try Teddy’s massage on the beach. We often look around at other vacation spots but keep coming back. Thanks to Iberostar for another beautiful vacation.
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Apr 02, 2026Frustrating Experience
We paid $4,500 for this stay, and unfortunately, the experience did not match the price at all. We arrived at the hotel around 4:30 PM after a long flight, hoping to relax and get something to eat, but all the restaurants were closed and we had to wait until 6 PM. That was a frustrating start to our trip. Before arriving, I called the hotel to arrange a birthday dinner and was told it wouldn’t be a problem and that I could make the reservation upon arrival. However, once there, we were unable to get any reservations until the last two days of our stay, which was very disappointing. When we got our room, we had requested two beds for three people, but there was only one bed. We had to return to reception and wait again until another room was assigned. The rooms were below expectations. The beds felt old, and there was no hair conditioner in our room. The second room was also not properly cleaned—when we returned the next night, it was still dirty. When we reported it, we were told “sorry” and that it would be cleaned the next day. The drinks were not good throughout our stay. One of the worst experiences was at the French restaurant: my mom ordered fish, and it arrived cold. The restaurant was so dark that we had to use a cellphone light, and we realized the fish was undercooked. The staff apologized and offered another dish, but we decided to leave. The only positive part of our trip was that we finally had a good experience at La Guate Pancho Mexican restaurant. Overall, this was a very disappointing experience, especially considering the high price we paid. We definitely do not recommend this hotel.
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Mar 16, 2026
Great great great! Can’t wait to go back.
We decided to have our wedding here and we are so glad we did. The resort was stunning, the staff was very attentive and friendly, the buffet/food was incredible. All inclusive is the way to go, you can walk up to any restaurant/bar and order whatever you want. No limit, It’s dangerous. Our wedding coordinator was Adriana and I feel so lucky to have had her. She was so attentive, we had been emailing back and forth for months. The wedding turned out perfect and was everything we hoped it would be. Thank you so much to iberstar for the amazing experience.
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Mar 13, 2026
Great Mexico Vacation!
Our experience was absolutely wonderful especially because of one person, Victor Morales at The Club!!! The service and care from him especially really made our vacation bright!!
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.