Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8782 reviews
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Dec 04, 2023If you want a great vacation DON'T stay HERE
My husband and I stayed at this resort November 25 to December 2, 2023. We have stayed at this resort on 5 other occasions over the last couple of years. Overall we enjoyed staying at the resort mainly because of the villa swim out rooms and the proximity to the ocean. We have been to Mexico 30 times over the last decade and have experience with a number of resorts. I have to say that every time we stayed at the Iberostar Selection Cancun the value for money decreased significantly. This last stay was the worst experience we have ever had staying at any hotel. Check - in There was a huge line-up when we arrived at the resort to check-in. We were offered no refreshments and stood in line for over an hour. When it was finally our turn to check-in we asked for an end unit of the villa swim out room. The front desk employee assured us we have an end unit. Of course, when we got to the room it was actually a center room. We just accepted that and unpacked our luggage. The Room The sink in the bathroom was plugged and I called to get this fixed. The maintenance person showed up and did something in the bathroom and said it was fixed. It wasn't fixed. The bathtub plug was broken, wires from the hair dryer were exposed, the sinks were filthy, as was the floors. The room next to us had 10 people in their room and using the tiny swim out pool. They were loud, partying and it was anything but relaxing for us. My husband called the front desk and asked for us to be moved and told them about the 10 people in the suite next to us. They said we could move the next day. The next day we had to call and talk to 3 different people and finally we were moved to another villa swim out. The new room was very similar to the first in terms of the cleanliness - you definitely want to wear shoes in your room. The curtains were ripped and filthy. At previous stays at this hotel the mini bar was stocked with beer and soda, water and also snacks (chips, peanuts etc.) The hotel no longer stocks the mini bar with snacks or anything else for that matter. They used to restock the minibar everyday and now if you want anything you have to call and most times no one ever showed up with anything - so on day 2 we just gave up. We went to a nearby grocery store and bought our own soda and beer. Lounge chairs on the patio are old, dirty and stained. The pool has tiles missing. Food The food was abysmal. The buffet had little variety, most days food trays were empty and not replenished. The buffet was very dirty and safe food handling was a significant concern. I watched an employee go to the omelet station to make a breakfast tortilla and he put his bare hand in the shredded cheese container and grabbed a hand full for his tortilla - even though there was a serving spoon in the container. The cook then went a scooped the cheese on my omelet! I regularly witnessed people taking food with their hands out of communal buffet containers and eat it. Needless to say most of our breakfasts were toast and coffee. My husband decided to eat some fruit on our second last day and he was up all night vomiting and with diarhea. We went to the lobby store to get some Imodium and they charged us 26 US dollars for a small package of Imodium! Very filthy restrooms in the restaurants as well. The Beach This is the only thing this hotel has going for it. The beach is beautiful. Room Service We ordered room service and a bottle of wine - you used to be able to order a glass of wine with room service but not anymore. Now they charge you. I asked how much a bottle of chardonnay would cost and the room service employee told me 10 US dollars a bottle so I agreed to have that delivered to our room. They delivered the wine and I signed the receipt without reviewing it - as I thought I was clear on the price. To my surprise at checkout I was charged 75 US dollars for that bottle of Chardonnay!!! I pleaded my case about what I was told on the phone and they did not care - they said I signed the receipt - they are right - that was on me but I trusted the information I was given over the phone. Everything about this hotel is to gauge money out of their quests and cut amenities and services. This by far was the worst vacation we have ever had. This hotel is at most a 2 star dump. Save your money and health and stay far away from this place.
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Dec 04, 2023Best beach, but dated resort
First of all they have the best beach on the entire Zona Hotelera - still wide line of sand and enjoyable sea. The resort is outdated, badly needed renovation. The A/C is not working enough in the lobby or in the room, it is way too hot - about 76-83F on average, not even close to comfortable 72-73F. Based on previous experience with another Iberostar resorts, we expected excellent buffet choices and good entertainment, but Iberostar Cancun doesn't have it unfortunately. The buffet is so-so, always overcrowded, lack of personnel, bad service and not clean enough. The night shows were on budget side, not interested at all, and one night there was a co-pay for a mexican show! Really? Entertainment is bad, service is low, food very average, dated facility, nothing to enjoy, except the beach. For the price at $550/night definitely not worth it. There are better choices.
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Dec 03, 2023
Good resort, bad buffet food
We just finished one week at Iberostar Selection Cancun. Upon arrival I found out the room I had requested with two beds was not available so we had a king bed and pull out for one night and switched the next night. We were giving a nice drink during check-in. The buffet food was terrible. I have been to all inclusives before and never seen such lacking buffet selections. I actually went hungry a couple times. They also leave cheeses and meats out for a long time with no refrigeration. The food truck by the beach is a nice idea and my kids ate there but if there is a line up, you could wait almost a hour. There is only one guy working and he takes the order and makes the food one by one, it’s a long wait. We liked the special restaurants, the food was good there. I just didn’t like the food I ordered at the Italian restaurant I couldn’t eat it and I’m not usually picky. We stayed in the villas which has its own pool for villas guests which we used a lot. Our room was clean but it smelt like sewer water every day, made us gag. The beach is really nice here. We got a lounger on the beach everyday. The location is okay. Hard to walk somewhere to grab food or drinks, you would have to take a public bus which is safe and only cost a dollar. There is a nice mall a short bus ride away. Overall, I paid more for this hotel than I’ve paid for at other all inclusives in the area and was disappointed with the food. I was expecting more. The hotel and beach is really nice, I think if they get their food selection better this resort would be 100% amazing.
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Dec 03, 2023Star Camp is Amazing!:)
The Star Camp is amazing. They were very good with the kids, my granddaughter is 7 and gets bored fast I was surprised she wanted to stay at camp for so many hours. She loved the Pirate Party!........
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Dec 01, 2023
Iberostar
I just want to give a shout out to Diany at the lobby bar. She was probably the best server here. An exceptional employee who deserves a commendation. My one criticism is the food at the buffet was not good. Room service was very late. And there was no good snacks. The resort was clean which I appreciated