Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9606 reviews
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Apr 06, 2026Well below the Iberostar standards
This was a consistently poor experience - particularly relative to what Iberostar is capable of providing - with the caveat that we are members and have been numerous times to the Riviera Maya complex at Playa Paraiso. That said, this visit failed at any standard. Housekeeping was awful. We had two consecutive days where they did not clean at all - we were out of the room for nearly all of both days. On the first day, someone came by with an apology and offer of towels. He had no glasses for us - more on thst momentarily. One would think that would put us on the -must clean- list for the next day. Nope. The silver lining, I guess , of no housekeeping is that when our room was cleaned, housekeeping removed all glassware for some reason and also removed complimentary wine bottles that had been delivered to us. We had to go down to prestige lounge for glasses. The music is everywhere and crazy loud. Atrium was at times so loud we had to plug our ears to walk through it and our room was too close to the central atrium and also faced the pool area - constant. Even the beach area had music at 7am. The buffet restaurant singer was so loud that you could not have a conversation at dinner. We asked to sit outside on the nearly empty patio and were told no. We complained and they allowed us to sit out there - while making derogatory remarks about us in Spanish. Food was fine but the buffet had little day to day variety and the steak place was basically a poorly maintained buffet. On the monday of our stay, they parked a sewage truck at the entrance to the members beach area to drain the septic tanks - it took several hours, it was loud (a break from the music I guess) and stank to high heaven. Bell stand initially refused to let the driver from our medical clinic come on the property. They claimed it was for our safety, but also said we could walk down to him. I had had surgery the previous day. What they were protecting was cabbie kickbacks - they eventually relented. The iberostar-owned W2M transport basically forgot us and the bell stand coupd not have cared less - same on the inside - until they realized we were members - and then we had a van there in five minutes - but 45 minutes late. Thankfully our flight was also delayed. I could go on. Unacceptable experience. We will not be back.
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Apr 06, 2026Much better than expected
Conclusion: I stayed five nights at Iberostar Cancun Selection, and it was much better than expected. I’ve stayed at similar hotels in Europe before, which were not the best experiences, but this one was different—great food, good cocktails, and amazing service. I will definitely be back. Review: Getting a taxi at Cancun Airport can be a nightmare, which is why I booked a shuttle to the hotel in advance. It was an easy and good choice. Uber is not allowed to pick up passengers at the airport. I arrived at the hotel around noon, so my room wasn’t ready yet, which is understandable. The check-in process was very efficient, and the staff were kind and welcoming. The only downside of the hotel is its location. It’s quite far from everything, but it’s still easy to get around with Uber. However, since Uber is not allowed to pick up directly at the resort, you need to walk to the main road. On the positive side, the hotel is located directly on the beach. I booked a Premium room with a balcony and sea view. The room was spacious, clean, and very nice, with an amazing view of the beach and pool area. The hotel is all-inclusive, which also covers the minibar in the room, although it mainly includes sodas, beer, and juice. The hotel has several restaurants, including Italian, Mexican, and Japanese options, as well as a large buffet restaurant where breakfast is served. All the restaurants offer very good food, and my favorite was the Italian one. Be aware that it can be difficult to get a table during peak hours. The pool area is large and clean, but you need to get up early to secure a sunbed, as many guests reserve them before 8 a.m. There is a pool bar serving good cocktails, and the service is excellent. You’ll also find a bar and a burger spot by the beach.
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Apr 01, 2026Beautiful Room! Good food! Good views!
Loved the room most of all! We want to go back as soon as possible. The foods and drinks were good. The view from the top floor was spectacular.
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Mar 26, 2026
Amazing experience
Great resort, beach was beautiful only got some seaweed on the last day, a la cart was so good it felt like you were in restaurants off the resorts . Highly recommend this resort!!!
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Mar 26, 2026
Birthday
The hotel and view are beautiful. Activities are so fun and they have so many options. Best place I have stayed in cancun
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Government fee: 82.12 MXN (approx. $4.79 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed