Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Can't Wait to Return!!!
We could not be more excited to return to the Iberostar Cancun after being there in 2017 and 2018. The level of service and kindness from the staff was outstanding in every place - from the sweet housekeepers and amazing bartenders inside and at the beach to the beautiful wait staff at all the restaurants - especially the steakhouse. The Star Friends at the pool were SO much fun everyday and then back again for the shows - many of them so hilarious. Already have received so much help from Avat and Maribel to set up our visit since we are celebrating a 70th birthday and are looking for the same Ocean Front Villas we had last time. I look forward to following up with another review after our upcoming visit where we love to share a shout-out to the many specific staff who have never failed to exceed our expectations. There are many reasons why this is the only resort for us in the hotel zone for us!
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Will never go to an Iberostar again
I had been told that this hotel wasn't very good prior to going but my previous experience with Iberostar had been good and was hoping for the same. After staying at this hotel, my opinion quickly changed. The hotel is in need of a lot of repair. The bottom of the pool often had bits of crumbling cement. Visible signs of age and outdated fixtures were common around the property. That being said, it was very clean. The wait staff in the restaurants were great. They were probably the best part of the trip. The food was less than good. I did however enjou the tacos, fruit and salads. Mexican restaurant only offered two options which we couldn't finish. I didn't find many food options I liked. The mashed potatoes were from a box and tasted like cardboard. I wasn't able to finish most of the meals. I stayed here for 7 nights and have never been so bored out if my mind. No evening lobby entertainment. No Disco. The sports bar kept playing the same Spanish music no one would dance to. Refused requests. Also closed just before 1am. Lights in the lobby were turned off at 12am. We were a very large group who came to this hotel for a wedding. There were a few good shows but they also had shows which were an additional cost of $35USD per person which i found ridiculous. I dont think I should have to pay extra for shows at an all inclusive hotel. My flight had been canceled and was looking for assistance in how to proceed from the hotel staff. My Rep was not on site and the reception staff were not very accommodating. I had asked if I could leave my things in my room for a short period after checkout as I uad a massage booked. One reception clerk said it was fine and then I received a call from the front desk stating that I had to have my things out of the room prior to 12 or I would be charged. She said "you've been in the room since 7am, you should have packed already". Since my flight had been canceled, I inquired about the cost of a room for an additional night. I had forgotten the amount the lady at the front desk had quoted me the day before. So, when I asked one the second day, she responded with "I already told how much it is". This in combination of all the other little things I experienced at the hotel made me never want to return to an Iberostar again. Not to mention, I found the price was way out of line for what this hotel offered. I ended up leaving this hotel and going over to the Hilton which was worth every penny. Although the ocean and beach are very beautiful. The tide was too rough for swimming. When I go away, my focus is on the beach. Mexico isnt the greatest for swimming in the ocean.
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Get the Ocean Front Villa
We stayed at Iberostar Selection from February 9th-February 13th. We were a little hesitant because of the reviews. When we checked in, we were offered an upgrade from the Ocean view Balcony room to an Ocean Front Villa. Money well spent. The Villa was quiet and private with a million dollar view, mere steps from the water. The sunrise was spectacular. The Steakhouse was our favorite and my husband ordered the lobster and it was HUGE and delicious! We never had an issue with getting into any of the restaurants. We have stayed at 5 different resorts in Cancun/Riviera Maya area and this is at the top of our favorite mostly due to our room. Thank you for a memorable get away.
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staff
Staff in hotel is very nice and friendly. Especially Veronica and Jazmine in lobby bar, helpful and always with smile. They were always willing to help and offer a drink. Hotel in general is very clean and perfect for chill. Food was amazing in ala carte restaurants and in buffet.
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Super service
The people that worked at the Las Olas beach bar did a GREAT job!!! Thank you Jesus our waiter for making sure our drinks were never empty!! Gabriel Chan our bartender did a GREAT job mixing our drinks a helping us with suggestions. Also to Gabriel who was part of the activity crew. Fun to talk with and getting us involved in different activities.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed