Did you know that the ancient inhabitants of the Canary Islands called their king “The Mencey”? Iberostar Heritage Grand Mencey offers you an experience fit for a king in the only 5-star hotel in Santa Cruz de Tenerife, just ten minutes’ walk from the city centre. This is why it has been chosen by monarchs, famous actors, musicians and artists. Enjoy this avant-garde hotel where more than 70 years of history have been respected by conserving the essence of its Canarian architecture. Relax in its gardens, its pool and the 4,500 m² of the SPA Sensations. We have two recommendations: experience the Papa Negra Sprunch, which combines 90 minutes in the SPA Sensations hydrotherapy circuit with an exquisite gourmet brunch. And to round it off, have a coffee in the Iballa, a true landmark in the city, which has hosted all the famous faces whose pictures line the walls.

Property Information

Total available rooms and suites: 261


Resort Details


Show More


Show More

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance. 

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2731 reviews
  • 5.0 star tripadvisor rating
    Lovely Hotel with Delightful Staff

    I would highly recommend this hotel. All of the staff are lovely and cannot do enough for you. Every day the poolside bar came round with a complimentary cocktail, which was always welcome. We were half board and the food in the restaurant was superb, if anything, the portions were overly generous. Breakfast was buffet style and there was something for everyone, including gluten free and vegan options. Every room has a balcony, though strangely there were no chairs on it, just a table. We asked for a bath bat and one was provided and additional pillows and towels are available from reception.

    Nov 14, 2023
  • 5.0 star tripadvisor rating
    Nice stay!

    Really nice hotel, stylish and modern, with a touch of luxury! Sadly did not visit the spa, but it looks stunning, as well as tennis courts on the roof. They also have a pool with little turtles! The restaurant options are varied and beautiful, with a la carte menu. Breakfast is varied with lots of options, and ability to order special request from the kitchen. We also met nice people working there, for instance Andriy from Ukraine, he welcomed us warmly at the breakfast. All in all highly recommended hotel :)

    Oct 26, 2023
  • 2.0 star tripadvisor rating
    Be aware this hotel is not suitable for anyone with mobility issues

    I am disabled unbelievably the hotel does not have a disabled toilet on my first week I could not access the main restaurant for breakfast as the only access was down steps I would certainly not recommend this hotel for anyone with any type of mobility issues

    Oct 25, 2023
  • 5.0 star tripadvisor rating
    Stay at a Holiday Resort in the city center of Santa Cruz

    A great hotel with a great location just about 15 min walk to Weiler, and the same to Las Teresitas by car. We've had B/B, I was missing fried eggs or omelettes at breakfast buffet but I'm sure you can order. The pool and the wellness/fitness area are excellent. Value for a nice stay.

    Oct 16, 2023
  • 5.0 star tripadvisor rating
    Best hotel experience we have had for a long time

    The hotel was a great and positive surprise. We stayed 3 nights for a wedding and really made the most if it at the end of our week travelling around Tenerife. This was by far the best hotel we stayed in on the island and well worth it. We greatly appreciated the wonderful building, the cleanses of the rooms, the outstanding swimming pool and the kindness of the staff. The breakfast is outstanding and I loved being able to have so much choice and it start so early and finish so late. The staff are amazing, they sorted out ironing when we had a tight deadline and ran up a sowing kit for me when I broke my dress straps before the wedding, also looked after us all with such a friendly manner I just never wanted to leave. Housekeeping, bar staff and reception - in fact all of them are well trained and brilliant. The decorations (plants) are very well cared for and beautifully curated. The paintings by the local artist and photographs on the walls are also very tastefully picked. The hotel is close to the very pleasant public park and overall to the city center. The military museum is also just down the road and well worth a visit to. It is perfect for those who don't mind spending a bit extra to feel really pampered. We paid a similar price over near los giantes and did not have the same feeling! The car park and spa is extra cost (but worth it!)

    Oct 13, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319