General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2731 reviews
Lovely Hotel with Delightful Staff
I would highly recommend this hotel. All of the staff are lovely and cannot do enough for you. Every day the poolside bar came round with a complimentary cocktail, which was always welcome. We were half board and the food in the restaurant was superb, if anything, the portions were overly generous. Breakfast was buffet style and there was something for everyone, including gluten free and vegan options. Every room has a balcony, though strangely there were no chairs on it, just a table. We asked for a bath bat and one was provided and additional pillows and towels are available from reception.
Really nice hotel, stylish and modern, with a touch of luxury! Sadly did not visit the spa, but it looks stunning, as well as tennis courts on the roof. They also have a pool with little turtles! The restaurant options are varied and beautiful, with a la carte menu. Breakfast is varied with lots of options, and ability to order special request from the kitchen. We also met nice people working there, for instance Andriy from Ukraine, he welcomed us warmly at the breakfast. All in all highly recommended hotel :)
Be aware this hotel is not suitable for anyone with mobility issues
I am disabled unbelievably the hotel does not have a disabled toilet on my first week I could not access the main restaurant for breakfast as the only access was down steps I would certainly not recommend this hotel for anyone with any type of mobility issues
Stay at a Holiday Resort in the city center of Santa Cruz
A great hotel with a great location just about 15 min walk to Weiler, and the same to Las Teresitas by car. We've had B/B, I was missing fried eggs or omelettes at breakfast buffet but I'm sure you can order. The pool and the wellness/fitness area are excellent. Value for a nice stay.
Best hotel experience we have had for a long time
The hotel was a great and positive surprise. We stayed 3 nights for a wedding and really made the most if it at the end of our week travelling around Tenerife. This was by far the best hotel we stayed in on the island and well worth it. We greatly appreciated the wonderful building, the cleanses of the rooms, the outstanding swimming pool and the kindness of the staff. The breakfast is outstanding and I loved being able to have so much choice and it start so early and finish so late. The staff are amazing, they sorted out ironing when we had a tight deadline and ran up a sowing kit for me when I broke my dress straps before the wedding, also looked after us all with such a friendly manner I just never wanted to leave. Housekeeping, bar staff and reception - in fact all of them are well trained and brilliant. The decorations (plants) are very well cared for and beautifully curated. The paintings by the local artist and photographs on the walls are also very tastefully picked. The hotel is close to the very pleasant public park and overall to the city center. The military museum is also just down the road and well worth a visit to. It is perfect for those who don't mind spending a bit extra to feel really pampered. We paid a similar price over near los giantes and did not have the same feeling! The car park and spa is extra cost (but worth it!)