Resort Details
- Bar TortugasLocated between BlaZe Restaurant and one of our adult pools, lavish in picturesque views while enjoying a cocktail.
- BlaZeSavor flavors from Latin America and beyond perfected on the grill and paired with curated cocktails. As you dine under the palapa or on the deck for breakfast, lunch or dinner be sure to look out for dolphins and whales frolicking in the sea. Reservations are recommended.
- Casa GrandeThis restaurant, reminiscent of an antique hacienda, features two menus in one, including a traditional Mexican experience as well as a more contemporary and sophisticated approach to gastronomy. Whether your favorite is enchiladas or our taco station, our goal is for you to indulge and enjoy every bite. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - DeliA quiet environment with a stunning view so you can relax and have a fresh cup of coffee. We pride ourselves on making sure everything is fresh including our freshly ground coffee, freshly baked bread, cookies, meringues, cupcakes, and sandwiches made daily after 1:00 p.m.
- FrescoLocated by the activities pool, this healthy spot offers a menu that ranges from vegan ceviches to wraps and poke bowls. Savor these fresh and delicious options, against the breathtaking backdrop of the Pacific Ocean.
- MelanZaneA Trattoria with light bites and exquisite drinks, and luxurious dinners with traditional dishes such as our own firewood oven-baked lasagna. Listen to expert advice from our sommelier and let him help you select the best option to compliment your meal from our wine cellar. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - Playa Bar
- Pool BarThe vistas of brilliant blue waters will stretch from the pool all the way to the ocean as you enjoy a refreshing drink at the walk up bar or swim up seating in the pool itself. Beach and poolside waiters are ready willing and able to deliver you the treats you need.
- Premium Private DiningContact the concierge to arrange private dinner on the beachside to enhance your stay. Available at an additional cost.
- PurezaThe tempting dishes at this exotic venue are drawn from the culinary traditions of both Vietnamese and Thai chefs. Delights range from skewers to rice paper rolls and noodle dishes. Located on the far right side of the beach, Pureza house specialties include octopus skewers. Don’t miss the fried ice-cream for dessert, served with ripe red berries. Reservations are recommended.
- Tamari RestaurantServing Asian fusion cuisine and offering teppanyaki dining with engaging live-cooking performances.
- The TerraceA breathtaking 360° venue showcasing views of the Pacific Ocean and lush mountains, ideal for unforgettable events.
- VivaZ BuffetOur gourmet buffet restaurant is the most popular restaurant in the hotel with a capacity of 270 guests and serves more than 500 people every day. VivaZ is a family friendly air conditioned restaurant with a patio where you can enjoy gorgeous sunsets and the sea breeze.
- HyghlightZ Sports BarOffering a classic bar fare and a selection of cold beers on tap, Hyghlightz Sports Bar is your destination for the big game.
Adults only venue.
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- Parking†
- Pool
- Restaurant†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program †A lively, jungle-themed space filled with fun activities designed to entertain and inspire our youngest guests.
- Fitness center on-site †
- General †Include stretching, jump-fit, paddle yoga, Pickleball, paddle strength, aqua-cycle, high-intensity interval training, Zumba and more. Or take in the ocean breeze during a game of volleyball, soccer or horseshoes on the beach.
- Gym †
- Pool
- Spa †• Vitamar Spa and Terrace - The outdoor areas have a brand-new terrace to enjoy the unique view from the hydrotherapy circuit, jacuzzies and treatment cabins.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15440 reviews
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Jan 03, 2026Theft, screaming children and basic amenities at a premium cost
I went here for a wedding and am fairly confident my jewelry was stolen from our room. I had hoped maybe I didn’t bring it with me but after tossing the room and unpacking everything and checking at home I can confirm it is gone. I have reached out to the resort but haven’t heard back. My luggage was carryon so I know it wasn’t taken at the airport. Our room was also dated and we never had enough towels or water. The room was damp and humid and AC did not work well. Elevators were constantly broken and food was subpar. This place is marketed as a 5 star resort but it is far from it. There are also children EVERYWHERE. while family friendly resorts are fine, there is really limited space for adults only here which was very disappointing.
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Jan 01, 2026Family trip
My favorite part is Amalia at the spa-she’s amazing and I went to see her Twice for incredible massages on the trip. The hot stone was very very good-and she is very intuitive as a massage therapist. As a spa owner, i appreciate her skills even more. Dinners were all surprisingly really pretty great. Staff is friendly and kind. Tips are very appreciated. Cabana is a great idea we did it all days-#17 and Ivan and . Fermin are so kind and remembered our preferences day by day and had it ready when we arrived. Beach is small for walking but private. Lots of families. Skip the jacuzzi suite it’s a little underwhelming-just the normal jr suite is great. Club tower has great views of beach entertainment and Tony in the bar was also a highlight
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Jan 01, 2026Fantastic and Relaxing Vacation at the Hyatt Ziva
Just had an outstanding stay at the Hyatt Ziva in Puerto Vallarta. Went with 4 family memembers (2 older daughters) and had an amazing time. The food was fantastic and this is the first All-Inclusive where you weren't limited on the number of visits to the associated 'fancy' restaurants. The food at the buffet and the restaurants was fantastic, and we particularly liked the Italian (Melanzine) and grill (Blaze) restaurants. Huge "Thank-you" goes out to Israel, the awesome server on the beach who took care of us throughout the trip and brought us a long list of fantastic drinks! We even got to see some whales from the beach! The girls loved the beach volleyball which happens virtually everyday at 11am and 4pm, but there are also some games in between. The resort is fantastic and only a ~100-150 pesos taxi ride into PV. All staff were extremely friendly and very helpful. Overall, we had an absolutely fantastic vacation... thank you!!
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Dec 31, 2025
Been There, Done That
If Hyatt Ziva Cancun turns you on, this will turn you off. You start questioning whether Ziva hold the same bar across the brand. As an explorist for Hyatt, there were special concierge room for checkin. But that’s it. They didn’t even help me complete the checkin since I arrived early. I had to go to the general checkin desk to finish checkin since those concierge staff left later. Their manager promised a wine for us because of our status but never delivered at all. Food: They are okay but not great. If you arrive a little late, they look watery and messy and such a turnoff for your appetite. Only the teppanyaki in Asian restaurant is a blast. Service: I haven’t seen a Hyatt Ziva this bad. Constantly forgot our request and order. A lot of them have an attitude and would go any extra for customer satisfaction.
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Dec 31, 2025
Crepe station should be open all day
Beautiful beach. Overall, the property seems a little run-down compared to our stay at Hyatt Ziva, Playa del Carmen. Also, the food was not quite as good, and the service was a bit slow here. Really loved the crepe station that's open after dinner. I wish it were open all day.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.