These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Discount already reflected in the rates.
The complimentary room category upgrade is subject to availability upon arrival and strictly limited to the next room category only (a maximum of one category up). Not applicable to Governor and Presidential Suite room categories. Upgrade benefit is non-transferable and is valid only for the duration of the original reservation. Blackout dates and holiday restrictions may apply and vary by resort. The complimentary upgrade program can be modified or closed out at any time.
- Exclusive Club Lounge access
- Private check-in & checkout
- À la carte breakfast at Capri Grille
- Reserved pool terrace & beach area (first-come, first-served)
- Arrival & departure amenities (4-night minimum stay)
- Dining reservations at all restaurants
- Upgraded minibar
- Complimentary Shiatsu Chair Massage (25 minutes; 1 per guest, per stay)
- Exclusive Club Level bracelet (up to 2 per room)
- Premium in-room dining menu • Nightly turndown service
- Complimentary pressing service (limited to 2 garments per guest, per day)
- Dedicated host service*
- Pre-arrival concierge contact (1 week before arrival)
- Our personalized service, available from 7:00 a.m. to 11:00 p.m. will find the most amazing experiences around the resort for your entertainment.
- Packing & unpacking
- Shoeshine service
- Garment pressing • Restaurant reservations
- Lounge Chair reservations (available when booking an Oceanfront Suite category or higher)
- Open host service available from 11p.m. to 7 a.m
Resort Details
- CAPRI GRILLE
At Capri Grille, we celebrate the genuine warmth and tradition of the Italian table. Our menu pays a heartfelt homage tothe flavors of the Mediterranean coast, featuring freshly made pastas, classic antipasti, and vibrant appetizers preparedwith Italy's authentic and welcoming touch. From classic Italian dishes to famous ones like the Caprese Salad, born inCapri and perfectly served here, every dish is a complete Italian experience. - Club Level LoungeExclusive space with private check-in, concierge and host service, lounge area, reading zone, hors d’oeuvres, and premium bar. Elevate experiences throughout the day, including:• Private check-in• Concierge & Host service• Exclusive lounge area
- COFFEE REPUBLICCoffee Republic is your favorite retreat for a moment of calm indulgence. Every break here is a special opportunity torecharge and enjoy a delightful treat. From your go-to coffee creation and daily homemade baked pastries to deliciouslight sandwiches and cooling ice cream, we've got everything to satisfy your cravings throughout the day.
- EL COMEDORAt El Comedor, every visit is a culinary journey around the world without ever leaving your table. Our chef-guidedinternational buffet offers a seemingly infinite variety of flavors, ranging from your familiar classics to exciting, themed stations that celebrate diverse culinary cultures, and well-balanced options.
- LEGENDS SPORTS BARKick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order adrink from the hefty drink menu.Every game is an event at Legends Sports Bar! This modern take on a classic space is where you'll find excitement, greatdrinks, and even better company. Catch all the action on screen, challenge your friends to a round of darts or foosball,and celebrate with our wide selection of beers and expertly crafted cocktails designed to complement the action. It's theperfect spot where fun, comfort, and camaraderie come together for a lively, memorable time.
- LOLA BEACHSet along the Caribbean shoreline, Lola Beach blends a laid-back coastal spirit with refined Latin flair. Its sea-to-tablemenu celebrates local ingredients, bold flavors, and timeless recipes reimagined with a modern touch — perfectly pairedwith craft tequila and mezcal cocktails from the Beach Bar.
- Lola Beach ClubWelcome to the ultimate daytime retreat. At the Lola Beach Club, you can relax and enjoy your favorite cocktail ordrink while soaking in a truly stunning ocean view. It's the perfect spot to unwind, breathe the sea air, and spend aseamless day by the Caribbean Sea, or enjoy a fresh tropical drink, like the famous Piña Colada.
- Lola Beach Snack & BarEnjoy the perfect midday break at this breezy beachfront eatery. Lola Beach Snack & Bar lets you savor fresh, fast lunchitems without even taking off your shoes! Our menu features satisfying choices like freshly fired wood-oven pizzas andflatbreads, refreshing grain bowls, and other craveable snacks, all served up with a view of the beautiful, clear waters, abarefoot experience all to enjoy with all your senses.
- OLASEnjoy every sip without ever leaving the water at our Swim-Up Bar, located conveniently alongside the main pool. Ourbartenders handcraft the perfect poolside drinks, including fresh margaritas, vibrant tropical cocktails, and crisp,refreshing beers. This is where fun meets tranquility, turning every moment into a cool, flavorful, and effortlessexperience.
- SOCIALThis craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the idealhotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.Step into The Mixology Lounge, where every cocktail is an invitation to unwind and share special moments. Thissophisticated yet relaxed space is dedicated to the creativity of handcraft mixology. Our expert bartenders craft unique,memorable drinks, perfect for starting the evening or closing out the day. Here, every sip is part of an exceptionalexperience, accompanied by good company and warmth.
- TEMPESTAt Tempest, we celebrate the vibrant soul and flavors of Asia in every detail. Our expert chefs prepare the freshestsushi, sashimi, and specialty rolls with dedication, but the real excitement happens at our live teppanyaki tables. Here,dinner is transformed into a spectacular show that ignites all the senses!
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- Laundry Facilities†
- Meeting rooms†
- Pool†
- Restaurant†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Dancing †
- Fitness center on-site †Keep your fitness goal alive at our fully equipped Life Fitness Center. A variety of activities and more are availablearound the clock.Hours: 6:00 a.m. – 10:00 p.m.• Treadmills• Stationary bikes• Stair climber• Universal machine• Free weights and weight machine• Yoga• Spinning• Personal training• Functional Training• Stretching
- General †INDOOR/OUTDOOR ACTIVITIES• Live DJ• Spanish lessons• Dancing lessons• Bocce Ball• Corn Hole Tournament• Ping Pong Tournament• Macrame Workshop• Mexican Bingo• Beach Walk
- Pool †
- Spa †Zen SPAInspired by Mayan art and architecture, the luxurious Zen Spa offers a peaceful environment for relaxation and wellness.Experience tranquility with the ideal holistic treatment, designed to invigorate your senses and restore your inner balance and well-being.
- Volleyball †
- Water activities †• Water volleyball• Beach volleyball• Floating yoga• Agua Gym• Paddle board• Kayaking• Hobie Cat
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1580 reviews
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Feb 08, 2026Our least favorite all inclusive adult resort we have visited in Mexico thus far.
You will be very disappointed with the limited beach chairs, limited mediocre food options, and pushy sales reps trying to get you to go to the timeshare gimmick every single day.
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Feb 06, 2026Beat our expectations!
The Hyatt Zilara is higher end than the pricing! We loved it with great service, a chill mature clientele, and had a great time. Should have brought more nicer clothes for evenings…didn’t expect it to be as nice as it was…what a great surprise!
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Feb 04, 2026
Great Girls Trip
We had an incredible girls trip at this hotel! The food was better than other all-inclusives, the staff was great, and the beach was beautiful! A perfect place for a 6-night with my sister and our best friends. Shout out to Eusebio, Norma, Jose Luis Gonzalez, Esperanza Alvarez, Ana, the smiling Dalila, Salami (not his real name), and of course Sandy (we love Sandy). These were just a few of the staff that made this stay exception. Can't wait to go back!
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Feb 04, 2026
Excellent resort!
We stayedJan 26 to Feb 2 -previously stayed twice prior when it was Secrets Capri (and had our wedding when it was Capri in 2013). So we already loved the location. We were not disappointed the resort is still beautiful and the staff are amazing. Shout out to Fermin from activities staff. He was great and full of energy! Carlos at lobby bar was the best. All staff were friendly and go above an beyond. The weather was cool the week we went so the pools were freezing. Only suggestion would be heated pools. We also had a swim out with garden view but did not use it. Food was great and no reservations required except for Tepanyaki restaurant. We would definitely go back to this resort. There are coatis roaming around but they were harmless. Would highly recommend this resort.
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Feb 03, 2026Will Not Go Back.
After check-in we were immediately bombarded with time-share which I did not like. Our First night we found out several of the restaurants were closed, the buffet being one of them. So, we had to wait 20 plus minutes to get seated for dinner at another restaurant since we did not have reservations. While we were waiting the Sommelier Emmanuel came by and he talked us into having a romantic dinner on the beach. We asked him at least 5 times if we had to pay and he said no that we had credits from our reservation which would be applied to the dinner. Later that night, after eating at the Capri Grill Italian restaurant, my friend got violently ill throwing up. The restaurant was not open the rest of the stay. The night we had the romantic dinner on the beach we asked Emmanuel again if we had to pay and he insisted that we did not. The night before we left around 3 am there was loud activity going on outside our front door. Loud enough it woke us up. We did not sleep well that night. The next morning, we were checking out we had no hot water. It was too cold to even shower. When we left the room, we saw the ceiling two doors down in the hallway had fallen. There must have been a water leak. Upon check out we were informed we had to pay $200 for the dinner. The gentleman that checked us out (we did not get his name) was not very friendly nor helpful. We told him all that happened and how we asked more than once about having to pay for the romantic dinner. He could have cared less. I would have been satisfied with at least 50% off since there was a definite miscommunication. We got nothing offered. I truly believe we were deceived by Emmanuel. We would not have spent the money when we had all inclusive food and drinks, even though half of the restaurant areas were closed. Also, more than one person at the resort were commenting on how the alcohol was watered down, which in my opinion is deceiving the resort guests when we pay for all-inclusive food and drinks. We were never told about the daily activities on the property and only found out on the last day where to look for them. We missed out on a lot of the activities. I will never stay there again and will never recommend this place to anyone.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed