General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating8677 reviews
Honest Review of Hotel
At large, it was a negative experience that would dissuade me from staying at the hotel again. If I had to choose between your hotel, and every other hotel on the block again though, the Hyatt would not be my first decision. This is unfortunate, as I have grown very, very fond of the guest experience and helpfulness of the staff at other Hyatt’s around the world, particularly those in Washington. This entire email can be summed as follows. If your game is hospitality, as it is for all resorts, then your priority, should be hospitality. The cost and price associated with the hotel, should reflect the cost of delivering said hospitality. As it stands, it’s a positive feedback loop, your pricing strategy is compensating for your loss in demand due to lackluster hospitality, furthering a loss in demand and need to compensate. Key Cards – If you’re going to use your key cards as a marketing tool, you shouldn’t be charging people for lost key cards. Key cards are routinely rendered unusable from their magnetic nature. Work & Business Center – I understand that the majority of your clients are going to be there on vacation, and not have any need to work. For those who do, they are left with two options. (1) Room burdened by non-privacy, (2) Small business center also burdened by non-privacy. I had no need to take any virtual calls over the week that I was there, but if I had, and the nature of the call was anything non-public, the only option would have been to ask everyone to leave the room for the duration of the call. What you can do about this is hard to say, but relooking at the business center that looks like it was built and last updated in the mid-2000’s may be a decent start. Sound & Smell – You can’t do much about this, but it’s going to negatively impact your guest experience regardless. It is impossible to escape sound while you are staying at the hotel. Whether its people screaming on the street below, sirens from the police station placed directly below the hotel, or a wedding, it is always loud, I imagine much of this would be mitigated by selecting a hotel a few blocks down away from the police station and center of Waikiki Beach. It’s also impossible to escape the smell of piss directly out in front of the hotel. I get it, it’s hard to control. Perhaps speak to the police station across the street about how the actions that occur directly out in front of your hotel, negatively impact the ability for your hotel to operate. Car Rental – The only truly negative experience that isn’t just a recommendation from me. I imagine you have a pretty good idea of what the car rental situation is like for your guests, so I’ll spare you the explanation. There are three ways you could resolve this – 1. Enhance remote check-in process, make is so that there is no need for 2 check-ins to get a car. We live in the 21st century, the age of AI, data, mobile applications, and efficiency. There is no need because someone should need to wait in a 30+ minute line to go through a 2-minute process of renting a car. 2. The lowest cost solution to you that could be implemented tomorrow and mitigate 90% of the headache anyone renting a car would face: Have the Hertz Car Rental spot upstairs open at 7 am, and the car rental garage downstairs open at 8 am. Your issue is that you aren’t staggering the process – a massive line forms at 8 AM and is never mitigated because it can’t be cleared fast enough to handle people renting a car at a different time than 8 am. It’s a bottleneck. If you have it open at 7 AM instead of 8 AM, you will essentially split the amount of people who are looking to leave with a car at 8 in half.
Nice, Clean, Perfect Location
This location is ideal for enjoying the beach in Waikiki. The hotel staff was very nice and helpful. Check-in and check-out was very easy. The rooms are kept very clean. There is a good assortment of shops and restaurants. At one point my wife accidentally left her key in the hotel room and needed a new key. The staff at the front desk was very polite and helpful, but double checked her ID first. That is important and shows they aren't careless about guest safety. I was impressed.
Random events caused loud rumbling noises at times every.
If you want to go somewhere of a night time to sleep peacefully this is not the hotel for you. If it’s about convenience then I would say yes. Random rumblings caused the building to shake. When this happened the lights dangling from the ceiling were swaying. It’s was likened to a light rail system that moved stuff around the hotel. This happened throughout the night and day. Room aircon was noisy as and had to wear earplugs but then the shaking caused by an unknown hotel activity caused the room to shake so couldn’t be blocked out. Room and hotel facilities were great. It is across the road from a good beach.
Great location in Waikiki, across from the beach and centralized to shopping and restaurants. Some of the escalators were down during our stay, but there are plenty of ways to get around. The rooms are nice with beautiful views, we had a nice time!
Sun, Sand, Sea and Superb Service and Location
Location, location, location. Kalakaua Avenue is all that separates the hotel from the famous Waikiki Beach. Pack a picnic, pick up the beach chairs and towels that the hotel supplies, cross the street and sink into the welcoming sand. It’s as simple as that. Location also in that it there are plenty of eateries for choice, and stores stocking Hawaiian jewelry, fashions, clothes abound. One does not have to go far. The service is impeccable. Joanna at the front desk made our check in a smooth, pleasurable experience. We checked in on Friday, she informed us of the Hawaiian musical evening. What a wonderful welcome to the city and the hotel. Plenty of classes offered. A market in the atrium offering beautiful hand-made crafts—jewelry, wood carving, clothing. Also foods to entice the palate. An all-encompassing experience that makes for a truly relaxing vacation.