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Customer Ratings & Reviews
TripAdvisor Traveler Rating8454 reviews
Old, dated and noisy. Horrible hotel - avoid
We paid good money to stay in a very noisy, old and dated hotel. I would never stay here again. The hotel plays lound music all day and all night long that can be heard from the bedrooms. The staff were very rude when I complained at 3am about the music and refused to turn it off. The hotel needs significant investment made in updating its rooms and facilities. Poor value for money, go and stay across the road for similar price at the Outrigger.
Great hotel, location, and service in Waikiki
I am a Hyatt Globalist. This hotel and staff provided a great experience. Management even emailed me prior to my visit to welcome me and acknowledge my Globalist status. They upgraded our room to a wonderful ocean front view and left me and my girlfriend a nice note and box of Hawaiin chocolates to celebrate our anniversary. The property shows its age and wear, but that is understandable due to the humidity of a tropical climate and ocean front hotel. One drawback was the pool was crowded most of the week we visited, but the wonderful beach across the street was a great alternative. When I called for housekeeping services, the housekeeper showed up promptly and did an amazingly great job freshening up the room. We tipped her before we left, but I think she would have done a great job anyway. We especially loved how comfortable sleeping in the bed was. I don't usually encounter or know how to use a bidet type toilet seat, but my girlfriend used it and thought it was impressive and useful. The staff from the management, front desk, to the pool, and club lounge were so kind and friendly, we felt that it wasn't just great customer service, but a genuinely kind and friendly Hawaiian Aloha spirit to make our vacation the best it could be. I hope they are compensated well and appreciated! Mahalo!
I'm glad I went with the Hyatt Regency
If you are looking for a hotel with great service and the perfect location, then the Hyatt Regency is for you. The staff provides incredible customer service. The hotel room was perfectly cleaned and I really loved the view of the beach from my room balcony. There are plenty of options for food in and around the hotel. The hotel provides towels and chairs for the beach, which was really convenient. The hotel has shops that are easily accessible if you want to buy souvenirs or snacks/drinks. Whenever we needed anything the response was rapid and professional. i stayed for a week and I am very happy with my experience.
The staff was very professional and welcoming. The housekeeping staff worked above and beyond my expectations. The facility is a little dated but well maintained. The food was well prepared with great presentation.
Greatest view of Waikiki
Ocean front views are beautiful to see sunsets and ocean activity. This hotel location is so convenient for strolling the main avenue. Lots of shops and restaurants nearby. they had good bands playing in lobby some nights.