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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3543 reviews-
Excellent customer service !!!
We just arrived Barcelona after settle down and came to lounge for happy hour. I was checking out the drink selection, I told the bartender “Pablo” that we just came from Madrid and I was falling in love with Vermouth. His eyes light up and said : we do , I can make some for you ! I was like : you sure? I don’t see it on your station . Pablo: wait, I’ll get it for you ! Then he went out his way and came back with the bottle and made a vermouth for me and also made sure is the way I wanted. Now that’s called excellent customer service ! Customer service is about experience detail . We just stayed in Thompson Madrid and we didn’t get that kind of service, they were too busy to pay attention on the customer experience detail !
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Wish we could have stayed longer…
A great stay. Alan was very helpful and accommodating during our stay. The rooms were very spacious and breakfast had a great selection. The perfect choice for our short trip to Barcelona before our onward journey on a cruise. The cocktails were fabulous!
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Wonderful front desk experience
The front desk receptionist (Abria) was wonderful. She was so warm and welcoming. I know I can be a little high maintenance but she was very patient and accommodating. She was very friendly even before finding out I had globalist status. I would definitely come back here again. I travel quite a bit for business and this time I was traveling for leisure with my family and appreciated how they took care of us.
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Review of anniversary stay at the Hyatt.
We were amazed by the friendliness and helpfulness of the staff. The cleanliness, size and stylish room exceeded our expectations. It was nice to receive a true king sized mattress. Our only wish is that it was closer to downtown. We would definitely recommend this hotel to anyone.
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Great Anniversary Trip
My husband and I arrived for our anniversary. The view, food, and staff were amazing. The breakfast manager Sebi along with Caldereta and Arnau were all so kind and pleasant as the provided excellent service. This is one place we would go again. What an incredible hotel (decor and hostility).