In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.

XCARET XAILING

In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.

Location

beach
Cancun International Airport (CUN) : 40 miles

Property Information

Suites: 900

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13060 reviews
  • 5.0 star tripadvisor rating
    One of the best hotels!

    Rogelio in La Playa restaurant was amazing, he made our night. Funny, affable and delightful. Our reservation was late, but he was energetic and engaging as if it was early in the morning. One of the best experiences we had the whole vacation. Amazing!!!

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Perfect!!!

    The hotel (Xcaret Mexico) it’s exceptional, very good service, food and entertainment. Shot out to the Kids Club (Ana and Lupita) for taking care of our little ones and keep them busy on our couple time off! The parks are included so it’s a must do!!!

    Jun 09, 2024
  • 2.0 star tripadvisor rating
    Frustrating experience

    This resort is beautiful, but the check in process was a nightmare. We had to wait until after the normal check in time because we had 2 rooms that we wanted close together, even though our travel agent requested this when she booked our stay. We received zero information about the resort or that we needed/how to make reservations at the restaurants. When we figured this out and tried to make reservations, the concierge was very rude and acted like we were stupid for not knowing we needed reservations. Also, the housekeeping was terrible every day. They would take towels, wash clothes, etc and not replace them. We had to call every day to request these linens. This was very annoying because we would have to wait to shower since we didn't have what we needed. We also had to ask for the water to be replenished on more than one occasion. The food at the parks is terrible as well. The parks and hotel restaurants would ask if you had an allergy, but didn't have many options to accommodate the allergy (I.e. gluten). Such a frustrating experience, especially with how pricey this resort is.

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    Amazing resort!

    This is an absolutely gorgeous resort, with restaurants in caves, canals, excellent service where you are treated like royalty! Our favorite restaurants were Las Playas, Mercado and XIN GAO but we also had room service several times and it was always delicious! We only had a few minor issues during our stay, one was very disappointing. My son left his room key on his lap on the bus back from Xavage. He realized it one minute after he got off the bus and was too late flagging it down. We went to the concierge and he made a call since we knew the bus number and where he sat. He told us they found it and were trying to figure out how to get it back to us and to check the next morning. Well the next morning they suddenly had no idea where it was and charged us $150 for a replacement. Seemed very suspicious. Other than that, this resort is perfect to visit if you like adventure and want to take advantage of all the parks included!

    Jun 08, 2024
  • 3.0 star tripadvisor rating
    It's Beautiful! It's Amazing! It's Cringey.

    I'll lead in with THE GOOD: The airport transportation The food The resort and amenities The service Most other things you can think of There's THE BAD: Check in time wasn't really 3:00 PM it was more like 6:30 PM yet checkout was strictly noon Reservations for select restaurants have to be made WEEKS in advance Xin Gao didn't make much sense, though the decor was amazing There's so much secrecy around all the amenities. We were never made aware of the flatbottom boat that takes you to Xcaret, for example. Did you know there's a daytime family friendly catamaran ride? We didn't. Then, there's THE UGLY: The so called "concierge" that is really just a person who cons you into signing up for a sales pitch for their "loyalty program". He told us that because of the hotel's anniversary and because of our affiliation with the credit card used for payment, we were being rewarded with a free dolphin experience at Xcaret. I should have known better. Had I known I was being signed up for a time share presentation I would have never showed up. Wasted 4 hours of my time as well as my wife and 2 sons, only for me to flatly say no I don't want any of this. We were only staying 3 nights so those 4 hours were critical. After the time share presentation I was continually pressured by one then another and another associate for a total of FIVE people who tried to pitch me the membership, each from a different angle. First there was the original sales guy, then his supervisor, then the "director." By the time I got to this final boss I said, enough's enough! I demanded they give me the vouchers I was promised so I can be on my way. They relented and sent me to a checkout counter where i could receive my vouchers. But wait there's still one other person who tries to pressure you into buying some other version of the same scam and makes you wait for the voucher. They give you the voucher, finally, and then there's just one more person who approaches you and tries to hit you from yet another angle. My kids were very patient and I felt awful for robbing them of all the fun they could have been having. Wife and I felt dumb for falling for it. The moral of the story is, there's no such thing as a free lunch. Oh but wait! There's so much more! I was still approached by no less than two other people when I checked out as I was waiting for a cab into Playa del Carmen. But that's not all, I was still stalked by yet another two Xcaret Resort reps at the local Wal Mart in Playa. I have zero plans to return to this resort anytime soon. And if I travel near the area again, I think I'll have a t shirt made that reads "Xcaret Reps Keep Away" but in Spanish.

    Jun 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319