Resort Details
- Arriba BajaThe restaurant will now be available to guests aged 12 years and older.
Located in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.• Breakfast, lunch, and dinner• Location: Casa Eclipse• Adults only• Reservation required - Azul NogadaShowcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChiRenowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.• Open for dinner
- ChibaliFamily restaurant with international buffet.
- CosteroCostero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.• Open for breakfast, lunch, and dinner
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ Restaurant will be temporarily closed from October 1 through November 15, 2026, with operations expected to resume on November 16, 2026. During this period, reservations and dining experiences at Ha’ Restaurant will be unavailable. All other dining venues and services at Hotel Xcaret México will remain fully operational. We appreciate your understanding and continued support. For assistance with affected reservations, please contact us directly.Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- La XentralOpen for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Tama-MonAt Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.• Open for breakfast and dinner
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- Suite Garden
Bedding: king or 2 doubles
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, total 4. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Pillow type
- Safe large enough to accommodate a laptop
- Slippers
- Tables and chairs
- Suite River
Bedding: king or 2 double beds
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Pillow type
- Safe large enough to accommodate a laptop
- Slippers
- Tables and chairs
- Swim up Garden
Bedding: 1 king or 2 double beds
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Pillow type
- Safe large enough to accommodate a laptop
- Slippers
- Tables and chairs
- Suite Oceanview
Bedding: king or 2 doubles
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Pillow type
- Safe large enough to accommodate a laptop
- Slippers
- Tables and chairs
- Suite Garden Spa Adults
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite Oceanfront
Bedding: 1 king or 2 doubles
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Jacuzzi
- Minibar
- Pillow type
- Safe large enough to accommodate a laptop
- Slippers
- Tables and chairs
- Suite River Spa
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite River Adults
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite Oceanfront Family
Bedding: king or 2 double beds
Bedding requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 3 children, 4 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite Oceanfront Adults
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Swim Up Oceanfront Adults
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Spa
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Fuego
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron
- Ironing board
- Safe
- Telephone
- TV
- Wireless internet connection
- Suite River Jump
Bedding: 1 king bed.
Important Room Feature: Jump River Suite terrace configurations vary by room location. Some suites feature a terrace platform overlooking the inlet, while others feature stairs leading from the terrace into the inlet. All Jump River Suites include direct access to the inlet; however, the specific terrace layout (platform or stairs) cannot be guaranteed and is assigned by the hotel.
Occupancy Limits: 4 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Telephone
- TV
- Wireless internet connection
- Junior Suite Front Adults
Bedding: 1 king bed.
Occupancy Limits: 3 adults, 0 children, 3 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Master Suite
Bedding: king size bed and sofa bed.
Occupancy Limits: 3 adults, 3 children, 4 total.
- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Telephone
- TV
- Wireless internet connection
- Presidential Suite Ocean View
Bedding: king size bed and sofa bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults
- Air conditioning
- Bathroom amenities
- Telephone
- TV
- Wireless internet connection
- Suite River Adults Jump
Bedding: 1 King size bed.
Important Room Feature: Jump River Suite terrace configurations vary by room location. Some suites feature a terrace platform overlooking the inlet, while others feature stairs leading from the terrace into the inlet. All Jump River Suites include direct access to the inlet; however, the specific terrace layout (platform or stairs) cannot be guaranteed and is assigned by the hotel.
Occupancy Limits: 3 total.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Telephone
- TV
- Wireless internet connection
- Garden Two-bedroom Adjoining SuiteBedding: 1 King-size bed + 2 Queen-size beds.
Occupancy: 6 adults and 2 children.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- Garden Two-bedroom Connecting SuiteBedding: 1 King-size bed + 2 Queen-size beds.
Occupancy: 6 adults and 2 children.- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting*
- Beachfront
- Business services*
- Children programs*
- Complimentary wireless internet
- Concierge desk
- Conference facilities*
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting*
- Beachfront
- Business services*
- Children programs*
- Complimentary wireless internet
- Concierge desk
- Conference facilities*
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- General *Casa Sol rooftop: The Casa Sol rooftop will become a family-friendly space. Previously reserved for teenagers, this area now welcomes all guests, reflecting the hotel’s family-focused vision.
XCARET KIDSExciting new entertainment options have been added for children, enhancing our existing offerings:• Octopus-shaped pool at Casa Viento• Xiquillos Kids' Club and nursery• Lunateca• Xiquit Inn• Four slides at the family pool in Casa Vida
XCARET ADULTSAdults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:• Las Maquinitas Bar• Antro Xupes• Pava Jarla - Kayaking
- PoolThis resort has 11 pools.
- Snorkeling *
- Spa *
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
* Fees may apply
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.
Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xenotes.
XCARET XAILING
In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.
Catamarán Isla Mujeres Monday - Wednesday - Friday – Sunday.
Cozumel Tuesday- Thursday - Saturday
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16447 reviews
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Oct 24, 2026Avoid! the service is poor and discriminatory
It was good until it was very not. The last evening after returning from Xplor park we tried to shower before an evening gala only to find no water to b had from our bathrm sinks to shower (to the last flush of the water closet). We were told we could shower at the spa then told to go to courtesy area. As the spa was easier, I went only to shower as I was advised but only to find the lights in the shower don’t work?! I was not even told this at the front desk nor to all the clients for the day that i saw pass thru the spa front desk. So they’re telling me when clients pay for their services but no one can shower and there is no water in the showers in our room. Then person Are we to all shower in the pool?!!! Very poor. You would not expect this from a facility like this. Plz be aware of the very obvious conclusion here. This is a place to avoid for all the time and effort one expends to come to a place like this. Avoid and go elsewhere for an experience that is enjoyable from beginning to end without regret.
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Oct 23, 2026Cool place but not worth the money
We won't go back. Here's why: We paid over $10K for a 4 night stay here. That gets you a week at a 4.5 star resort somewhere else. Once they have your reservation you don't matter anymore - the staff and concierge focus on selling you time share. If you're not interested in buying, you won't get reservations at restaurants, period. I booked our trip 6 months out. They told me I could contact them 30 days prior to departure to book restaurant reservations as I understood they fill up. I did that. On my first or second try I got through on the customer service number - I tried calling 35-30 times after that and wasn't able to get though, eventually the number just went to a busy tone - they gave me a form to fill out via email and send through. I asked them what happens if I don't hear anything back - they said call the customer service number - see above for the result. THIS WAS NOT JUST ME - we ran into 3 other families that experienced the exact same thing. PRO TIP: One lady told me the only way she was able to get reservations was to hunt down the head concierge on LinkedIn and get his direct email address, keeping him on cc the entire time she was emailing his team...and it was STILL a struggle. Also, she was staying for 2 weeks with 6 people at a total cost of $25K US. The concierge that "checked us in" was completely useless. First thing he asked us (we were exhausted, been traveling all day this was like 7 o'clock at night) was if we wanted reservations we would need to call the time share people. He offered no support or service whatsoever, basically saying, sorry, can't help you. Listen - the resort itself is very cool, unique, worth seeing, rooms were nice, beach was a fun area. The layout is VERY confusing - we were there 4 days and it took that long to figure out where everything was. NOT even close to being worth the amount of money you pay for it. Parks - good, again, not worth the money - you're much better off going to a 4.5/5 star resort for literally HALF the price and spending a day at one of their parks for another $600 for a family of 4. Xel Ha we've been to before and it was the best one in my opinion. Food. Was OK, buffet is all we had access to as I mentioned. Typical resort-style buffet, nothing mind-blowing. Overall, super disappointed with the total lack of customer service. This is NOT a 5 star resort - customer service is key when you're paying this kind of money and it's totally non-existent. We even booked directly with the property thinking that it would give us some kind of direct concierge support...nope. Someone will probably reply to this message saying, we're so sorry for your experience but believe me when I tell you I'm not the only one, just the one writing a review on this to save some other spring breakers the disappointment.
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Oct 22, 2026Great service at pool bar
Sebastian at the pool bar was our favorite at the resort and the best bartender!!
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Oct 21, 2026
October 2026 Vacation at Xcaret Mexico
Resort is beautiful. Food is excellent and service superb. Bartender Sebastian is the best. Always quick with a smile and a tasty drink.
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Oct 17, 2026
The best resort with the best staff.
The best resort with the best staff. Julieta Gamboa and her team greeted us every morning and every evening. She and her team helped us make some last minute changes to our dining reservations and park experiences and as a surprise to us, even decorated our room for my daughter’s bday. their services helped make this trip truly enjoyable and one to remember
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.