Resort Details
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Gift/News stand
- Grocery store
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1933 reviews
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May 12, 2025Amazing Vacations
Loved everything about this property! The amenities and the service were outstanding, the rooftop was exceptional great views and good food overall. The pool area was magnificent, the ambiance and the service were superb I mean the very best I have ever experienced! Absolutely loved my servers Gabriel and Darian they were outstanding, the DJ and the food and OMG the margaritas were espectacular. Thanks so much for the service and the experience, I have to come back!
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May 07, 2025
Quick Business Trip to Guadalajara
Everything was excellent—from check-in to the room itself, to the atmosphere, the breakfast, the staff, and even the check-out process. The location was perfect and convenient for everything I needed. I travel internationally for a living, and this hotel truly stands out from many others I’ve stayed in around the world. The attention to detail, the comfort of the accommodations, and the warmth of the staff made my stay exceptional. I could go on and on—this is a truly great hotel, and I will definitely return.
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May 05, 2025
Home away from Home
After seeing different hotels we decided on the view that Riu would have Plus the new Rooftop was highly convincing. We went and were amazed at the customer service. We want to send a special thanks to the Pool Staff simply amazing
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Apr 23, 2025Loved everything except AC in the room
Room is clean and spacious. Breakfast buffet was phenomenon. The only issue i had was the temperature in the room. I guess it was broken or something as the room never got warm even changing the switch. Glad that I was able find the blanket in the closet. I know I should have reported it during my stay but didn't...
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Apr 14, 2025
1st time at Hotel Riu Plaza
even though it was after midnight when I arrived the check was easy & quick, daily breakfast buffet was AMAZING , the entire time I was there the staff was always pleasant & attentive, room was immaculate. I am retired crewmember from Amereican Airlines & stayed in countless nice hotels around the world, this was one of the best stays I've had!!!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Self parking fee: MXN 90 per dayValet parking fee: MXN 150 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.