Property Location: A stay at Hotel Riu Plaza Guadalajara places you in the heart of Guadalajara, within a 5-minute drive of Expo Guadalajara and World Trade Center. This luxury hotel is 1.8 mi (2.8 km) from Avienda Chapultepec and 2.4 mi (3.9 km) from Minerva Roundabout.
Rooms: Make yourself at home in one of the 550 air-conditioned rooms featuring minibars (stocked with some free items) and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Dining: Grab a bite at Decapolis, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Business, Other Amenities: Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
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Resort Details
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Self parking fee: MXN 90 per dayValet parking fee: MXN 150 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1821 reviews
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Oct 14, 2024Family
Hello, our family loved the Riu, we got there early and we were offered an upgrade which we took as we were tired from travel. We were able to rest and then go see the sites. Unfortunately on the early morning hours we woke up to a horrible sewage smell coming from the toilet/ bathroom, it was so nauseating which also gave my husband and I a headache. We had smelled a slight sewage smell earlier but not to this extreme. At 4am is when we woke up to this horrible smell, I went to the reception desk and told them our issue and immediately your receptionist was apologizing and we were given a new room. All of your employees are absolutely wonderful, kind, sympathetic and can not compliment enough. When the bellboy came he immediately smelled the room and said yes this is bad. We moved to the new room and no issues. We however we sleep deprived as we had an appointments. I do want to say I spoke with the morning manager Esperanza and she gave us a late check out for the inconvenience. We were very grateful and are planning to go back within the next 6 months. We Loved the Riu, much appreciated, sorry this is a long review.
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Oct 13, 2024
Safe Place to Stay
We stayed on the 2nd floor and the room was spacious and well kept, the included mini bar was a nice touch. This is a great property and they had nightly entertainment. In all honesty as far as 5 star hotels go, this barely makes the cut in my book but it still a great place to stay. Most of all it feels safe and theres always someone around to help.
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Sep 11, 2024
Great Hotel in Guadaljara
Rooms are very comfortable. Breakfast buffet is great with an assortment of many items and very good quality, including smoked salmon and jamon serrano. There is always a selection of typical mexican dishes
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Sep 06, 2024
Pleasant Surprise
This was my first time in Guadalajara. It was a business trip so the most important issues for me were: ease of getting taxi or Uber, internet access stability, food quality, and quiet nights for sleep. All of these requirements were met or exceeded. I did have an issue with getting my invoice via email. I tried calling a couple of times without a successful resolution. I was lucky that my collogue was traveling there the following week and was able to resolve my issue. I got to enjoy the Spa on my last day which was like the cherry on top. If/When I return to Guadalajara, I will stay at the Riu!
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Sep 05, 2024
Very nice
Love the place the view room services food was delicious many different food desserts fruit people very kind room very clean love the gym the pool very clean very good service thank you 😊