Property Location: A stay at Hotel Riu Plaza Guadalajara places you in the heart of Guadalajara, within a 5-minute drive of World Trade Center and Avienda Chapultepec. This 4.5-star hotel is 1.5 mi (2.5 km) from Expo Guadalajara and 2.4 mi (3.9 km) from La Minerva.
Rooms: Make yourself at home in one of the 550 air-conditioned rooms featuring minibars (stocked with some free items) and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities: Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Dining: Grab a bite at Chardonnay, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Business, Other Amenities: Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationGuests must contact this property in advance to reserve cribs/infant bedsThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Self parking fee: MXN 65 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1647 reviews
Style over substance
My family and I are currently at the hotel, 2 adults and 2 kids. The hotel is stylish but that is where it ends for us. We've stayed in many hotels and this was the worst for us. It's a good-looking hotel but did not come off as family-friendly- very sterile. People weren't warm, accommodating, or thoughtful. We asked for washcloths and we were advised those were considered an " amenity". What does that even mean? We had food that we wanted to reheat and we were told there were no microwaves on the premises, please bear in mind they have a restaurant and offer room service. The young lady at the front desk actually told us to visit the Oxxo to reheat our food (this is a 15-minute walk from the hotel, based on Google). The elevator was a pain in the butt, you had to insert the card multiple times to get it to work. Then all occupants had to insert their respective cards which usually reopened the elevator doors. Unless you like your pool crowded, it's a no-no. They open up the pool to outsiders for a pool party. This hotel is definitely about money and not about nurturing relationships with its guests. Both my husband and I are RIU class members and this is our first RIU plaza visit and unfortunately our worst RIU experience. Great if I was single and wanted to party as that's a big focus here but for a family- nope not at all. Overrated if you ask me, highly disappointing.
The beds are too small, should consider using queen size beds and not full size. 2 people in a full size is not best idea. We didn't have enough space to turn over without having to bother my spouse. Other than that Resort is amazing!
Very nice and friendly hotel
It was the best hotel among we stayed in this travel to Mexico. We could make early check-in. The view is good and free mini bar was amazing. I would stay at this hotel if I travel to Guadalajara again.
I’ll be back!
Great hotel, wonderful breakfast - overall a great hotel to stay at! Location is central to everything. The only thing that needs changed is their ice machines are every 5 floors . . . Really? You cant have on each floor?
Excellent customer service, facilities and location. Arrived earlier than expected and we were provided our room earlier than check in time. Staff was extremely friendly and knowledgeable. Truly enjoyed our stay.