LocationLas Vegas - Center Strip
General Policies & Fine Print
Check-in Policy - A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Early check-in fees and minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking - Effective immediately, Horseshoe Las Vegas charges for parking.
Resort Fee - For guests arriving from all origins, a mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
- In-room Wifi for two devices per day at the Premium Wifi speed of 20 Mbps
- Fitness center passes for two per day (for those properties with a fitness center)
- All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs are the only animal allowed. Up to 2 dogs per room are allowed.
Dogs must weigh 50 pounds or less each, and be present at time of check-in.
Dogs are only allowed in specific rooms so it is imperative to book the PetStay Category.
Guests travelling with their dog(s) will be required to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating28246 reviews
2 hour check in
waited about 2 hours to check in on a Tuesday. the line was literally out the casino doors. they had 1 person to handle issues, everything else was automated check in machines. if you had issues with the machines as i assume many did then you have to stand in another line to be able to speak with the 1 person they had. everyone was complaining and it fell on deaf ears they just dont care. will NOT B staying here again. Spend the extra few dollars and stay where you are appreciated and welcomed because its not here
The room wasn’t the cleanest, there were marks on the walls. But the bed was comfy and the bathroom is spacious. However, the walls are thinner than paper. We could hear our neighbors having conversations, playing music, slamming the doors. Multiple nights we were woken up. The room door also has a space underneath it to where you can see people walking by and hear whatever is going on in the hallway.
Change is not always for the better
I definitely was not completely happy with all the changes at Horseshoe Las Vegas. It never was a top-notch casino, but I feel that getting rid of the lounge and a moderately priced restaurant will ultimately hurt them. It certainly does not leave a good impression on me. Would I go back there? Right now, I really don’t know. The rooms are still the same, and it remains in a great location. But change for the sake of change never sits right with me. I definitely was not impressed with their decision to get rid of clock radios. Not everyone uses a cell phone. Also, what's with the huge video arcade? This is not Disneyland.
When we first arrived I pulled back the curtains and there were moths everywhere, the door to the small balcony would not close thus moths, went to grab another pillow out of the closet and the pillow did not have a cover on it, the washroom was clean and the carpeting in the room was dusty, the hallway carpets are disgusting, looked like they were never cleaned in months the casino is boring, not many machines, spent most of our time at Ellis island, for cheaper food and good drink service. No drink service whatsover at the Tropicana.
CHECK-IN NOT GOOD!
Total room cost is very good at the Horseshoe, by why, why, WHY must we all get RIPPED OFF by needing to pay an extra $40. to check in before 3:00pm?? This extra charge results in most folk arriving to WAIT until 3.... Which causes the LONGEST line in check-in History!! Between 3pm to 7pm more people are IN LINE than are in the rest of the casino! Very few people are gambling... this is a LOSE/LOSE situation for customers and the hotel! Unless you plan on checking in after 8pm on the day of your arrival...DO NOT STAY AT THE HORSESHOE!