Property Location: Hodelpa Gran Almirante Hotel & Casino is centrally located in Santiago de los Caballeros, a 1-minute walk from Casino Gran Almirante and 11 minutes by foot from Bella Terra Mall. This casino resort is 1.4 mi (2.2 km) from Centro Leon and 1.7 mi (2.7 km) from Monument to the Heroes of the Restoration.
Rooms: Make yourself at home in one of the 154 guestrooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Amenities: Try your luck at the casino and enjoy other recreational amenities including a health club and an outdoor pool. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Dining: Enjoy international cuisine at Meson las Tapas Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary buffet breakfast is served daily from 6:00 AM to 10:30 AM.
Business, Other Amenities: Featured amenities include a business center, express check-out, and dry cleaning/laundry services. A shuttle from the airport to the hotel is complimentary (available 24 hours).
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSafety features at this property include a fire extinguisher and a smoke detectorBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Know before you go: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Customer Ratings & Reviews
TripAdvisor Traveler Rating788 reviews
I have been to Santiago many times as this is where my family is from. I have always heard great things about this hotel but I usually stay with family and did not have a need for a hotel. This time I decided to try something different and booked this hotel last minute. I was not sure what to expect as there doesn't seem to be many nice or high end hotels in this area. I am so glad we booked it! the hotel itself is beautiful and clean. The pool area is beautiful on the rooftop. The rooms were large and updated. All the staff was very nice and accommodating. I had a small issue upon check-in since I booked the room online but Ervin Francisco was awesome at taking care of everything and making sure we were happy. He went above and beyond and I made sure to write his name down so I wouldn't forget. Customer service is big for me and he really did his best for us. Much appreciated! Highly recommend this hotel if you are in the area.
In desperate need of updating
I stay in this hotel regularly when I’m Santiago because of its proximity to my family in the city. However, this hotel is in desperate need of updating. The rooms are dark and dingy and it’s not an enjoyable stay. The breakfast is also limited and lacking options. A shower always creates a mess and there should be two sinks. The bed is somewhat comfortable and the staff is nice but that doesn’t make me want to go back. Im in search of alternate options but would very much like the hotel to change so I can continue staying there.
Always is good to go back
This was my 4th time staying in this hotel, and as always, I had a great experience. My favorite part of this place is the staff. Thanks Amable, Aimee, Luis and Pedro at the buffet and the rest of them. You guys make the place much better than what already it is. My only complaint/ suggestion it is about the casino, it is annoying that there are a lot of locals holding all the machines at the same time the play in other, and when you ask is the machines are occupied, because the hold them even with a bottle of water they are very rude and from the casino staff nobody those anything.
Awesome hotel staff!
Staying in Santiago for business we stayed here for a week. The hotel staff was amazing, friendly, helpful , and the maid service was impeccable! After a long day at work it was so cool to hang out at the pool area and bar. The views from up there were amazing. Highly recommend staying here if your in Santiago! Also won money in their Casino !!
Abrupt changes. Find somewhere else to stay
I’ve been staying monthly at this hotel for the past 10 years for business. The company I work for is quite large, and I have many coworkers whom also have been staying weekly or monthly for 10 years, if not much longer. Needless to say, we have gotten to know the workers over time, and up until recently, they’ve all been really knowledgeable, helpful and nice. Unfortunately, much has changed since my last visit (5/16, for 2 days & nights), me and my coworkers were very abruptly and rudely advised that we could no longer have guests over unless they paid for access to the hotel. Myself and many of my coworkers have family and friends who come by to have lunch or dinner with us at the hotels restaurant, a tab that we always take care of. Whatever is consumed is always paid for, as we are not looking for handouts. To pay what’s basically an “entrance fee” is despicable. You would expect this from an all inclusive resort, wherein meals and beverages (including alcohol) is covered. Were this an all inclusive, I’d be more than happy to pay for my guests entrance fee, but it is not. It seems Hodelpa Gran Almirante is trying to recoup all the money that they may have lost at the beginning of the pandemic. It’s absurd to treat your paying guests in such a way. I spoke to one of the front desk managers that I’ve known for a few years and the overall attitude I was given was “sorry, not sorry”.