Experience breathtaking tropical gardens, waterways, and award-winning dining and shopping at Hilton Waikoloa Village. Enjoy golf, tennis and the world-famous dolphin lagoon. The Kohala Sports Club and Spa offers the finest in European and traditional Hawaiian treatments, whirlpools, weight rooms, massage, sauna and steam baths.


Kona, HI, USA - Keahole (KOA) : 30 miles

Property Information

Year Built: 1988
Accessible rooms: 36
Floors: 6
Total rooms: 1240


Resort Details


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Hotel Advisories

Advisory A minimum mandatory hotel-imposed Resort Fee of $45.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice and subject to the exchange rate the day of check-in or check-out. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandator
Advisory A minimum valet parking fee of $55 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
Advisory A minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Charge - A mandatory resort charge is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
  • Internet Access in your Room
  • Unlimited DVD Movie Rentals (2 at a time, in your specified tower)
  • 20% off Beach Toys at Saltwater Lagoon
  • $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay
  • Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower
  • Local, toll-free, and credit card calls with no access fee
  • Classes in the Kohala Spa, Subject to Availability
  • Complimentary photo keepsake by Storibox

The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10835 reviews
  • 2.0 star tripadvisor rating
    Terrible resort

    I booked thru Hilton and we got there late in the evening. Check in was slow. And we were exhausted because we had flown from the east coast mainland. Once in the room it was NOT the nice tropical paradise advertised. It looked like a run down eco o lodge. Carpet was worn beds were hard you get the picture. I went to take a shower and the shower handle literally BROKE OFF in my hand. So no showers after such a long day. We called the front desk and was basically told oh well we will send someone up tomorrow. Then as we went to sleep about 10,000 I’m not kidding decided to land in the trees and start screeching. Now I know the hotel can’t control migrating birds but after all the bad stuff they could at least put us in a different room. Oh and the birds come back every night l. As for the rest of the vacation the staff was NOT friendly and acted like they didn’t want to be there. We tried talking to manager to no result UNTIL on our last day I think someone from Hilton called them because then he wanted to help us out and actually move us to a room. This is not the service I expected from an all inclusive hotel. I would NEVER stay here again

    Aug 29, 2023
  • 4.0 star tripadvisor rating
    Very nice resort- choose Makai Tower

    We had a lovely stay at Hilton. The pools and grounds are lovely and its fun watching the dolphins. Nice lagoon where you can swim right next to turtles. I would highly recommend the Makai tower as it is walking distance from all the action and parking. The tram does not run all that frequently and I would have been frustrated with time taken to get to other towers. Parking is very expensive. Rooms are large and there is good storage space. Plenty Restaurants within a 5 minute drive.

    Aug 28, 2023
  • 1.0 star tripadvisor rating
    Don’t go to Ocean Tower

    Worst place ever. Ants are all over the rooms. I have moved to two different rooms and they have been in both rooms. Rooms are outdated for the exuberant amount of money you pay. The trams don’t work and you have to walk. This is a 62 acre property. Staff are not friendly and rude. It has just been a horrible experience. I will never come back here again. I do not recommend this resort to anyone. There are so many other ones that are much nicer. I have had to throw away food because of the ants in the first room and now in the second room. We have called many times to have them come spray for the ants but so far that does not seem to do much. I would just like one night if any free sleeping bags

    Aug 25, 2023
  • 3.0 star tripadvisor rating
    Far away from many places

    We went here for a birthday vacation. We like to travel and get to know a place so the resort wasn’t for us as it was far away from the main cities. Basic older hilton at the ocean tower and would not recommend getting a room here as it is the furthest away from parking and the lobby. The tram to get to the hotel is slow so sometimes walking or taking the boat is faster. There is a resort fee everyday here as well as a parking fee. We mostly ate outside of the resort and as the restaurants inside the hotel were unreasonably expensive. Seems like a great place for families or large groups but not couples.

    Aug 25, 2023
  • 1.0 star tripadvisor rating
    Stay Away

    Upon check in we were greeted nicely by a woman named Annie--she was great. We got placed in the Palace tower that is so outdated. Paint chipping everywhere. I can't even believe this is one your hotels. In addition our room is a 20 minute walk from the pool and the shuttle only comes 4 times an hour and is even worse while waiting in the sun. Housekeeping had been horrific. Only halfway cleaning our rooms. I had a man smoking on his balcony daily and the smoke of which I am deathly allergic to was going into our room each day. I had a massive headache from it and am now suffering breathing problems on my vacation. We want to check out but the last-minute hunt for a new hotel room would cost us around $850 a night at a neighboring hotel. Every time I called the front desk I can never get a hold of anyone. It's so packed they can't keep us with the requests. The monorail was constantly broken and running slowly. WHich means we had to walk upwards 15-20 minutes to get to our room at least 3 times a day. Never again. Worst hotel we have ever stayed at.

    Aug 23, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319