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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6165 reviews-
Good and bad of large property
The highlight of this hotel is location. Everything in Shinjuku is walkable, and the connections to transportation are great. The flipside is the property itself is dated and service is completely inconsistent. I had several encounters with staff not speaking English well, and not aligning with other staff members on requests. Perhaps it was due to volume - its a very busy hotel that always felt somewhat crowded. The room itself was good and breakfast in the downstairs buffet was a daily highlight.
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Xmas 2024 - Tokyo Hilton
We had to move to the Hilton Hotel after spending two nights at another hotel close by. Our experience was very memorable due mainly due to the warm hospitality of the staff. Wally the Hotel Ambassodor was extremely helpful - assisting us within the hotel as well as directing us to places outside of the hotel. Kudos to Wally and the team at Hilton Tokyo . The food and planned Xmas activities was also exceptional. Will definitely use the Hilton Tokyo on our next trip. Charles R - South Africa
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Highly recommend - great diamond recognition!
This hotel is fantastic. Great location. Excellent suite upgrade as a diamond member. Exec lounge is great. The breakfast downstairs is phenomenal — extensive western cuisine, as well as Japanese, Indian, Chinese. Highly recommend this property.
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Great Service and Hospitality by Yoshi
Met with Yoshi’s warm welcome to the hotel when we were checking in. He’s really helpful as he changed my reservation booking to associate it with my new Hilton account number as my previous account was being compromised. Hopefully, it doesn’t affect my nights, stays and points being credited after my stay. His English is really good as he explained every detail of my stay. Lastly, thanks Hilton Tokyo for the birthday surprise in my room. Will definitely visit the hotel again in Aug 2025.
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Perfect Location!!!
I stayed at the Hilton in Shinjuku, Tokyo, and it exceeded all my expectations. The hotel is perfectly located in the bustling heart of Shinjuku, offering easy access to shopping, dining, and public transportation. The rooms are spacious, clean, and well-appointed with modern . The staff at Hilton Shinjuku were incredibly attentive and went out of their way to ensure a pleasant stay, always greeting me with a smile. Highly recommended!